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Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
Door broke/stopped working about 2weks after having it. Battery that goes on collar, died, so we purchased new ones and they stopped working as well. My dogs love the door though, just hate we spent so much for this and it not work properly.
I purchased my house that had a seemingly new one of these in the existing door. About six months into living there the first one broke. I could not find any dog door that was the same size so I reluctantly purchased a second one of these dog doors. I have an elderly dog, normal wear, and it's broken in under two years. The only way to remedy this is to anticipate buying a new dog door every 1-2 years or to buy a totally new back door. The flap cannot be replaced and it is very flimsy where the flap attaches to the frame as that has been what has broken both times.
Had this less than 6 months and my 70 pound lab finally destroyed the hinges on the large door. It’s just not worth the money.
Like the idea of this but can’t seem to get the sensitivity adjusted where it opens when they approach all the time. Sometimes they have to stand at the door and wait for the Click on the inside. From the outside takes even more time. The batteries have fallen out numerous times and luckily I have been able to find them. There must be a better way to hold those batteries in ! For the amount we spent for the door and the tunnel part it should work way better. Whether you install it in the wall or a door it will cost even more to install something else. Kinda stuck with it now ! I will have to order additional batteries I’m sure cuz they will fall off and be lost .
This would be a lovely door for anyone that does not own a husky. We got the door solely to keep the cat in and my dogs have now learned that they can hold the door open for the cat-too smart for their own good. Then we had a suddenlink guy putting in new internet so I locked the door with them outside, a few seconds later they had busted the door open, with enough force they could open it and it will still lock or unlock but it cannot hold them. Overall if you have a small dog or older that will not try to break through and no cat it would be a wonderful idea.
We bought this so our dogs could come and go, but not the cats. Spent $200 installing it and even with the sensitivity adjustments The dang thing will trigger open when the dogs are in the other room. Then outgo the cats. Plus it's super noisy when it opens, and my small dog has trouble with the door as it is very heavy.
This door saves me wear and tear on my legs as I no longer have to get up and let the dog out. It is working perfectly and I am grateful for it. Georgia Downes
The locking mechanism is so loud that it scared my dog. It lasted 1.5 years and now it is permanently locked and I have a cutout in my door that only fits this pet door.
So I love the idea of this. But in practice, it is fairly loud and actually a bit startling to my poor old doggie. Also, the collar fob flys apart if he shakes his head too hard (I.e. it’s got a bit of weight to it and isn’t super sturdy). Knowing what I know now I would have just gone with a regular dog door and saved myself $130. Live and learn.
We really like this door. Admittedly, we had to buy a second. We got it because our cat learned the non-locking doggy door. This one is great but the puppy plows through it really fast and the old dog sticks her head through it and then backs out, then does it again. Well, after 6+ years, they finally broke the door hinges. The batteries are reasonably priced which we appreciate.