Customer Reviews

Rating: 3.4 of 5 stars 99 Reviews 99 Reviews 3.4 out of 5 Stars

71% Recommend

71% of reviewersrecommend this product

Rating: 3.4 of 5 stars 3.4 / 5

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PetSafe Electronic SmartDoor

PetSafe Electronic SmartDoor

  • Most Helpful Positive Review

    Read All 58 Positive Reviews

    Works to keep unwanted animals out

    By MDJD on Aug 1, 2021

    Overall, does the job. Pluses and minuses: (+) Lets the dogs in but keeps our goats out. (-)Not for sensitive animals. Loud click may scare sensitive pets away. My dogs don’t love it as much as a regular doggie door and goats that would come through our regular doggie door don’t like this one at all Overall, does the job. Pluses and minuses: (+) Lets the dogs in but keeps our goats out. (-)Not for sensitive animals. Loud click may scare sensitive pets away. My dogs don’t love it as much as a regular doggie door and goats that would come through our regular doggie door don’t like this one at all (+) thankfully because it takes about 10 seconds for it to close through a motorized action (-) not adjustable. The goats could follow the dogs through this door but the hard flap is much sturdier (+) and louder (-) than our old style soft flap door. (-)If dogs lay too close to the door, it will keep cycling through open/close. Seems to be more sensitive on the inside vs outside (-). Hard to get sensitivity set right (-). Batteries fall out of tags too easily with active dogs (-). Even with the disadvantages, it works for our needs in keeping unwanted animals out. … more

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  • Most Helpful Critical Review

    Read All 41 Critical Reviews

    Cheap Plastic Hinge will break with minimal use

    By ARosenbrock on Dec 27, 2021

    We got this dog door in July. We have two medium sized German Shorthair Pointers who love to come in and out. After a couple of months the door got jammed and my husband had to take the door apart and was able to get it working again. Now in December the plastic around the hinge as broken and it We got this dog door in July. We have two medium sized German Shorthair Pointers who love to come in and out. After a couple of months the door got jammed and my husband had to take the door apart and was able to get it working again. Now in December the plastic around the hinge as broken and it is no longer functional. I will be calling customer service to see about a replacement or refund however, with all the reviews I have been reading it seems that the hinge breaking is a very common issue that will likely happen again and again. … more

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