How do I use the Test Light Tool to test my collar?
The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.
Can I attach a leash to the containment receiver collar?
No. This can result in pulling the contact points too tightly against your pets neck. Attach a leash to a separate, non-metallic collar positioned above the receiver collar.
Can I use the containment system on a cat?
Yes, the system can be used as long as the cat can comfortably wear the receiver collar. We also offer a special in-ground receiver collar just for cats (not compatible with wireless systems).
Can I use the system on an aggressive dog?
We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.
How long can my pet wear the receiver collar?
Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.
Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:
- Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
- When possible reposition the collar on the pet’s neck every few hours.
- Check the fit to prevent excessive pressure.
- Always follow the instructions in your product manual.
- Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
- Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
- You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
- Some pets have a sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.
If a rash or sore is found on your pet:
- Discontinue use of the collar until the skin has healed.
- If the condition persists beyond 48 hours, see your veterinarian.
How old should my pet be before I start training?
For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.
Is there a hand-held remote transmitter that will work with the system?
No. You would need to purchase a separate remote training system. Please browse our site or contact our Customer Care Center for more information.
My pet reacts strongly to the static correction and has become fearful.
This can happen if the static correction level is too high. It is best to start on the lowest level of correction and increase the levels gradually. To solve your immediate issue, lower the static correction level and reassure your pet and offer praise.
Make sure you are in control of the situation when your pet receives his/her first static corrections (have him/her on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.
My receiver collar is beeping but my pet is not responding to the static correction.
Complete the following procedure to diagnosis the issue:
- Remove the collar from your pet.
- Make sure the static correction level on the receiver collar is set at 2 or above.
- Take the test light tool and place it on the receiver collar and walk out to the boundary of the containment system.
If the test light flashes, your collar is working and you should try/check the following:
- Check the fit of the receiver collar on your pet. The collar should fit snuggly and high up on your pet's neck. If your pet has long hair or a thick coat, trim your pet’s fur where the contact points touch the neck and/or you can purchase longer contact points.
- Increase the static correction level. Do this one level at a time, and test each level with your pet until you see your pet recognize the correction.
- It may also be necessary to repeat the training steps to reinforce training.