Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
I was looking for an automatic feeder for my kitty because I work very different shifts on different days, and I want him to be able to have consistent mealtimes regardless. However, he's also turned into a scarf-and-barfer, so I needed to be able to combine the auto feeder with a slow feeding system. Since most auto feeders don't seem to be compatible with slow-feeder bowls, I jumped at this product upon seeing that it has the option to dispense food slowly over the course of 15 min. Unfortunately, this sounds much better than the reality! What the slow-feeding claim glosses over is that the smallest amount that can be dispensed at one time under any circumstances is the base portion of 1/8 cup. My smallish cat only gets 1/4 cup per meal, so in practice this means that the feeder dumps out half his meal at once, waits 7.5 min, and dumps out the other half. Maybe, mayyyybe the mealtime consistency will help him to calm down about eating and solve the root issue, but I'm not confident that half-now-half-later is going to make any difference with the scarfing. We'll see. All in all, it does feel overpriced, now knowing the limitations of the system (and factoring in the extra cost of the wall adapter).
Nowhere in the descriptions, specs, or video does it tell you that you don't get the power cord required to run this. Only that the optional batteries aren't included. What a BS move on Chewys part to not tell us. Two stars because it might be a good design, but no way to power it until I get into town.
I've been using this for the dry food over the past few weeks, and it seems to work just fine. (Wet food is served on the side in a different little bowl). I've cleaned it once, so far. One of my friends mentioned trying a different brand before, and it got mold in it; I figured it might be from not letting it dry after cleaning it, so when I cleaned it, I let it air-dry for at least 36 hours before using it, again. I set the feeding times for before and after work, as well as one later in the evening (three feeding times, total). Contrary to some YouTube videos, he does not go running for the food every time the machine turns on (because he likes the wet food waaaaaay better than the dry food, lmao). But I like the fact that this machine takes away some of the daily chores. I'm a fan of automation, for the mundane tasks. Additionally, it acts as a backup alarm clock, just in case I don't wake up to the song on my phone, or to the cat walking on my face.
This is my second PetSafe feeder. The first one last 1 1/2 years this one arrived today and it will not dispense the food.
I purchased this PetSafe Feeder, with the splitter, in anticipation of a trip where I would not be home to feed my feral cats. The feeder arrived promptly and in perfect condition. After many frustrating attempts to program the feeder, I called the company, and the representative guided me easily through the process. The rep admitted that the booklet describing the set up steps is difficult to follow, so she gave me the link that has new directions in both video and written form, that is super easy to follow. Don’t give up on this great product just because you’re having difficulty setting it up. Call the company! I was skeptical of the feeder because of some of the reviews, but I took a chance, and it worked beautifully for me. I did, however, have to raccoon-proof the feeder by rigging up a plastic tote and screwing the bowls into a piece of wood on which the tote sat. The coon got to the splitter, but couldn’t get to the food source, so that’s a kink I still have to work out for future trips. I’d like to offer a suggestion to the company to create an add-on product that would be a raccoon-safe, tub-like container, that the feeder could be put in, so animals can’t get to the machine or the food. I gave four stars, because I don’t like the design of the perfectly functional, but less than durable splitter. I didn’t need the separation “wall,” though some cat households might. Although the coon broke the splitter, it still works. I highly recommend this product.
It works really well for us. Don't like that you have to buy the cord for it separately, but whatever. Easy to program (just follow the directions in the manual) and reset, if necessary. I like that there are portion options. Easy to load up with food, and so far, hasn't caused any issues with the cats trying to get into it (and we've had it for over a year now?). At most, if jarred, a couple pieces of dry food will be knocked loose and fall out.
Our cat took about 4 days to adjust to this. I have to admit she is a fraidy-cat about with just about everything to start with. They noise of the feeder was bad enough, but the food hitting the metal bowl is what scared her. Wishing there was a different bowl. It would also be great if it were slightly tilted toward the cat so she wouldn’t have to put her head so close to the scary monster.
I’ve had this feeder for over a year and for the most part it has been great, maybe more like 3.5 vs 4 stars. Only had to change the batteries once. The best part is that no matter how hard my industrious kitties try, they can NOT bust this thing open. And, boy, have they tried every angle. The bad part, though, is because it is top heavy they knock it over more often than I’d like, then the food falls off the conveyor and the portions get messed up. My other nit with this feeder is that it pretty consistently “loses time,” meaning if it is set to go off at 12pm, after a few weeks it starts dropping food at 12:03, then after a while its 12:06, and so on. For my purposes it doesn’t matter but if you are looking for precision - beware. I agree the bowl fixture is flimsy (have duct tape handy) and the programming is not that intuitive, but once you get the hang of the weird logic it is ok to navigate.
I can't believe something being sold WITHOUT a POWER CORD! You want me to depend on just expensive D batteries. If you buy a product it should come with a power cord, period!
They do not tell you that it does not come with an adapter to plug into the wall. Greedy You have to buy it separately unless you want to use d cell batteries until the end of time