The Healthy Pet Simply Feed comes apart for easy cleaning. The washable parts are:
stainless steel bowl, bowl holder, hopper lid, hopper and conveyor. The stainless steel bowl,
bowl holder, hopper lid and hopper are dishwasher safe. Only clean the conveyor by
hand-washing using cool or warm soapy water. These washable parts can be submerged
in water. Rinse and let all parts air dry completely before assembling feeder. DO NOT use
hot water, submerge the hopper base in water or clean the conveyor in an automatic
dishwasher.
Warning: Do NOT immerse control panel in water. Base unit should NOT be
submerged in water at any time, as this may damage electronic
components.
Troubleshooting
**5-Button Navigation is locked/
buttons do not work. Buttons automatically lock after 2 minutes of inactivity.
To unlock 5-Button Navigation, press UP and ENTER
buttons AT SAME TIME.
Hopper lid is not fitting properly. Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place. Check conveyor is installed with food chute and gear
aligned correctly inside hopper base, and conveyor latch
is locked in place
Hopper is not fitting properly. Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place. Check conveyor is installed with food chute and gear
aligned correctly inside hopper base, and conveyor latch
is locked in place.
**Red conveyor latch will not
lock. Check conveyor is installed with food chute and gear
aligned correctly inside hopper base.
**Not dispensing meal sizes
programmed or no food at all.
- Ensure hopper is filled with food.
- Check if feeder is in Pause Feed Mode. Feeder will not
dispense food until pause is removed.
- Make sure feeder is not in Setup Mode. Feeder must be
in Operating Mode to dispense food.
- Ensure you are only using dry or semi-moist food.
- Check if LCD screen is showing an error.
- Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place.
- Conveyor belt may not have been aligned properly when
installed, conveyor may be out of sync with motor or the
“prepare conveyor with food” cycle may not have been
run when refilling hopper with food. Empty food, remove
hopper and conveyor. Reinstall conveyor. Press ENTER and LEFT buttons
AT SAME TIME to cycle the conveyor. Remove conveyor
again and align lip on conveyor with arrows on side of
conveyor housing.
Reinstall conveyor and hopper. Refill with food. Press
ENTER and LEFT buttons AT SAME TIME until conveyor
starts moving and filling with food.
- Meal size/portion may be slightly off due to type of dry
or semi-moist food being used. Try adjusting meal sizes
accordingly (for example, if feeder is dispensing 1/8-cup
less than programmed, increase meal sizes by 1/8-cup).
Dispensing extra meals. For any of the 12 meal options you do not want to schedule, leave meal size field blank or set to “--- cup” or “--- ml”. Return to Setup Mode by pressing and
holding ENTER button for 5 seconds. Use buttons to
check each of the 12 meals and ensure meal sizes are
set to “--- cup” or “--- ml” for any meals you do not
want scheduled.
Dispensing food slowly. Check if Slow Feed mode is set on feeder with Slow
Feed indicator displayed in lower right corner of LCD
screen. When set, Slow Feed applies to all scheduled
meals. Ensure you are using only dry or semi-moist food.
**Not dispensing meals at
scheduled times. Remember that meals can only be scheduled within 15 minute increments (for example: 5:00, 5:15, 5:45 or 6:00 pm). Check clock to ensure time is set correctly.
Error Screen F01
- Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place. All scheduled feedings will
stop until error is cleared. To clear error, press ENTER
button. Once cleared, feeder will pick up with next
scheduled meal.
- Jammed motor. All scheduled feedings will stop until
error is cleared. To clear error, press ENTER button.
Once cleared, feeder will pick up with next scheduled
meal.
- If F01 error repeats or continues, disassemble and clean
feeder, ensuring to thoroughly clean conveyor.
Error Screen F02 Switch or motor obstruction or error