Will this product work for my dog? Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.
Can I use the Indoor Bark Control outdoors? No, we do not recommend keeping the product outdoors. PetSafe Outdoor Bark Control products are weatherproof and can work up to 50 feet from a barking dog.
I can’t hear the ultrasonic sound. The ultrasonic sound is not usually audible to humans.
Is ultrasonic bark control effective on all dogs? Ultrasonic bark correction is often the best bark control solution for many dogs. However, it will not work for all dogs because of factors like age, hearing ability, and temperament. When setting up the device, make sure there are no obstacles between the dog and the device. Also, make sure that the birdhouse speaker is less than 5 feet high and is facing the direction of the barking dog.
Can I use the outdoor bark control indoors? We do not recommend using the product indoors. Even though the ultrasonic sound is inaudible to humans and only emitted when the dog barks, some people have experienced discomfort after extended time with the unit activating in a smaller indoor space. The PetSafe PBC-1000 is an ultrasonic product that can be used indoors.
The green LED light stopped flashing and there is no red light. Ensure the battery is properly installed. Try replacing the battery. If all else fails, call customer service.