Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
This is a terrible product. For the price, it is tacky & poorly made. It was too small for my cat & she ended up going on the sides & outside the box. The advertisement said litter would not need to be changed for a month. It began stinking in a week. When we changed it, we discovered the tray was cardboard & it cost an additional $66. That tray had a small space for waste. Also waste material stuck to the apparatus during cleaning cycle & needed constant attention. I can't think of anything po a itive to say about product except that I'm glad to have returned it. I am writing this (it's the 1st time I've ever done this) so that others will not have to go thru what I did.
I got this box a few weeks ago. A few days ago one of my kittens began acting strange and getting sick constantly. An x-ray at the vet showed he had been eating the crystal litter that is required for this box. He could have died. I will tell everyone and anyone who will listen to PLEASE DO NOT BUY THIS BOX/LITTER.
We've had our system a little over a year and a half and love it. The only issue we ever had was when our internet went down and Xfinity updated our modem to the latest version. It took several tries and several calls to Xfinity customer service to resolve the issue of the box and modem failing to work together. It was finally resolved, but during that time we had to physically inspect the box display to know when it was full instead of being able to use the app. One thing we did find out - the Scoop free folks will email you to let you know if your litter box has lost contact. The box will still work, but you definitely need internet service to access the system with your phone app. My favorite feature is their help system - once the display stopped showing the number of uses so I used the app to get service. They resolved the issue quickly and by the end of the day the display was once again working correctly. Also, even though the display had stopped temporarily we were still able to track usage through the app. While we were recently on vacation I was able to use the app to let my pet sitter know when it was time to change the box out. We've definitely been spoiled by this system, especially since we can easily track usage and determine when it's time to change the litter tray. Not having to scoop 2-3 times each day has been a game changer. We'll never go back to regular boxes again.
Overall I'm very pleased with this purchase. It requires almost no maintenance on a day-to-day basis, has limited odor, and was easy for our cat to assist to. My only complaint is that v the slats between the bars are large enough that small bits of poop don't always get scooped. I'd recommend getting the hood for it.
This litter box is not worth the price. After a couple months it started squeaking loudly everytime it would clean. It's so loud that it was waking us up at night so we had to put it up and buy a new litter box. Now I have a useless $200 hunk of junk sitting in my garage.
As a long-term owner, I wasn't sure I needed the App for the new box, but it has proven to be helpful. Sometimes she throws litter over the sensor, so I know to go clear it. Also, it's comforting to check her daily habits. I keep the box in the garage. Because it's automatic, you don't really know what's going on without the app.
We dedicated our linen closet to the cat, turning it into his place to do his business, away from the intruding nose of the dog. A large sized litterbox for or large sized cat fits well inside, with room for a pail and a stick vacuum. Yet that same space is a few inches too small in both direction for this contraption! A standard old-school linen closet is about 25"x18" -- this is 27.5"x19". So close. Sooo close... (Smaller footprint boxes have a rotating bladder that feels smooshy under his large paws -- he would never set foot on one. And they are small (2 cups of litter!!!) and start at twice the price. Ugh.
When this arrived, I took it out of the box and then put it right back in to return. For the hundreds spent, I didn’t think it would be so cheap. The place that holds the waste seemed too “open” to control odors and the fact that there really isn’t a steady pan on the bottom was odd as well. Granted, I never plugged it in or set it up so I really don’t know how well this works. It just seemed too cheap to keep. Giving 3 stars since the function is unknown and the cats didn’t actually use the product.
I love this scoop free cat box, makes life so much easier, my cats love it, does not have a smell that a regular cat box does and you don't have to clean it as often as you would a regular one,
It freaks my cat out, he won’t use it, he uses the floor/rug instead