The receiver collar is not beeping or correcting.
- Make sure the receiver collar is turned on, and the battery status lights are flashing every 4 seconds.
- Charge the receiver collar and go through the ReadyTest® startup and PerfectFit diagnostic tests.
- Check that the fence transmitter power is turned on and the display is on. If not, check and replace the batteries.
- In YardMax® mode (A), excessive snowfall (>1½ ft.) may place your pet outside the signal field. You may need to switch to Traditional mode (B) or increase the boundary height until the snow recedes.
The receiver collar is beeping, but the pet is not responding to the static correction.
- Make sure the static correction level is set at 2 or above.
- Test the receiver collar with the test light by walking toward the boundary wire. If the test light flashes, adjust the fit of the receiver collar using the PerfectFit feature.
- Trim your pet’s fur where the contact points touch the neck or use the long contact points.
- Increase the static correction level.
- Repeat the training steps to reinforce the training.
In YardMax® mode (A), the receiver collar corrects when the pet returns to the Pet Area.
- Check that the fence mode is set to YardMax® mode (A) and not mode (B).
- Reverse the wires connected to the fence transmitter.
- Re-test the boundary.
The receiver collar has to be held on top of the boundary wire to activate.
- Charge the receiver collar.
- Traditional mode (B) only—press the up button to adjust the boundary width setting; this increases the distance from the boundary wire that the receiver collar activates. The recommended distance is 10 ft. from the boundary wire.
- If using a double loop, make sure the boundary wires are separated by at least 5 ft.
- Check and replace the transmitter batteries.
- If the receiver collar still has to be held on top of the boundary wire, perform the System Test (page 23).
The receiver collar activates inside the house.
- Make sure the boundary wire is not running within 15 ft. of the house. The signal can transmit through the walls of your house.
- If the fence transmitter is inside the house, make sure the boundary wires coming from outside and going to the fence transmitter are twisted in order to cancel the signal.
- Traditional mode (B) only—adjust the boundary width setting to decrease the distance from the boundary wire that the receiver collar activates.
Why does the transmitter display a Bluetooth icon?
- Your transmitter was built with future updates in mind. Check petsafe.com regularly for announcements regarding Bluetooth® technology.
I have an inconsistent signal.
- Make sure the fence transmitter is at least 3 ft. from large metal objects or appliances.
- Make sure all the boundary wire turns are gradual with at least a 3 ft. radius.
- Make sure the boundary wire is not running parallel to or within 10 ft. of electrical wires, neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.
- If a neighboring containment system may be causing an inconsistent signal, move the boundary wire farther away from the neighboring containment system.
Transmitter status light and alarm indicate a wire problem.
- Check the boundary wire connections at the fence transmitter for proper connection.
- Check outside for broken or damaged boundary wires.
- Perform the System Test (page 23).
- Perform the Wire Break Location Test (page 24).
There is no display on the fence transmitter.
- Verify that the transmitter power is turned on.
- Verify that the batteries are installed correctly.
- Replace the batteries.
- If new batteries do not solve the problem, call the Customer Care Center.
Receiver collar is not charging.
- Check that the charger is properly seated into the receiver collar jack.
- If the indicator light on the receiver collar still does not glow red when connected to charger, there is a problem with the charger. If the indicator light glows red when placed on the charger but goes out after disconnecting the receiver collar without performing the ReadyTest® startup, there is a problem with the receiver collar. Call the Customer Care Center.
In YardMax® mode (A), my pet is able to cross the boundary wire in either direction without receiving a static correction.
- Make sure the fence transmitter is set to YardMax® mode (A).
- Starting inside the pet area, when crossing the boundary wire, the receiver collar should tone at a distance of 1 ft. above the pet’s neck height (page 15).
In YardMax® mode (A), the receiver collar corrects within the pet area.
- Check and make sure that the receiver activation height is not greater than 1½ ft. above the pet’s neck height (page 15) when crossing the boundary wire.
- There could be an inconsistent signal due to close proximity to telephone wires or television cables, etc. Readjust the boundary wires where they cross buried cables (page 7).
My pet reacts strongly to the static correction and has become fearful.
- Lower the static correction level.
- Make sure you are in control of the situation when your pet receives his first static corrections (have him on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.
The receiver collar has injured my pet’s neck.
- Failing to follow the important safety information at the front of this Product Manual has caused pressure ulcers. Some descriptions of advanced pressure ulcers describe the sores as looking like burns on the pet’s neck. Be assured that electronic collars do not use enough energy to create electrical burns. The energy in an output pulse is only a few thousandths of a Joule; it is similar in nature to the static pulse that you may feel when getting out of your car. In some cases, pressure ulcers are described as chemical burns. The battery in your receiver collar is sealed; in addition, your collar’s housing is also sealed. This redundant sealing makes it virtually impossible, without misuse or abuse, for your receiver collar battery to leak onto your pet’s neck. Please review and follow the important safety information starting on page 2, as well as the collar instructions (page 19).