Customer Reviews

49 Reviews 49 Reviews 4.6 out of 5 Stars

96% Recommend

96% of reviewersrecommend this product

4.6 / 5

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Pioneer Naturals Chicken Grain-Free Dry Dog Food

Pioneer Naturals Chicken Grain-Free Dry Dog Food

  • Most Helpful Positive Review

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    Changing foods

    By SueE on Feb 11, 2018

    I have been changing foods because my previous dog food is no longer manufactured. I wanted a dog food that is truly made in the US. This dog food is. Chewy has been amazing for customer service during this endeavor.

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  • Most Helpful Critical Review

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    Dog didn't like it.

    By Zuzumomo on Apr 3, 2018

    My dogs eat most of eat, but they didn't like this food.

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  • Bad Bag of Food - Bad Company Attitude

    By on

    Bad Bag of Food - Bad Company Attitude December 24, 2015 I ordered 3 bags of this food (pork). I opened the 1st bag and almost got knocked out by a stale rancid odor. This is my 1st experience with bad food. Chewy was terrific and gave me credit for all 3 bags. They contacted the company whose attitude was "we are not having problems with our food." The bad bag had a different expiration date printed in a different format than the other 2 (good) bags. The bad bag did not have a code (batch) #. The 2 good bags did have a code #. I was furious that Pioneer was uninterested and decided to call them myself. All I got was a bunch of bull that they have not had any problems. Well guess what Pioneer Bad Bag of Food - Bad Company Attitude December 24, 2015 I ordered 3 bags of this food (pork). I opened the 1st bag and almost got knocked out by a stale rancid odor. This is my 1st experience with bad food. Chewy was terrific and gave me credit for all 3 bags. They contacted the company whose attitude was "we are not having problems with our food." The bad bag had a different expiration date printed in a different format than the other 2 (good) bags. The bad bag did not have a code (batch) #. The 2 good bags did have a code #. I was furious that Pioneer was uninterested and decided to call them myself. All I got was a bunch of bull that they have not had any problems. Well guess what Pioneer, now you do. I demanded that they test this bad bag. They were not interested. I told them I would notify as many people as I could about this situation. I could not believe that they would chance dogs getting sick from whatever batch this bad bag came from. A VP of the company then got on the phone trying to sweet talk me. He finally agreed to have this bag picked up and tested. It is now 2 weeks later and they have not picked up this bad bag. I threw out the 2 good bags and will never use anything from this company again. The odor of this bad bag was foul. I will never again trust the health and safety of my precious dogs to a company who will not take responsibility for food which could have harmed my dogs. I realize problems can happen. But for Pioneer to ignore this bad bag of food in my opinion is despicable. I rate their products a ZERO. … more

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