Customer Reviews

Rating: 3.8 of 5 stars 309 Reviews 309 Reviews 3.8 out of 5 Stars

80% Recommend

80% of reviewersrecommend this product

Rating: 3.8 of 5 stars 3.8 / 5

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Platinum Pets Chain Training Dog Collar

Platinum Pets Chain Training Dog Collar

  • Most Helpful Positive Review

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    Awesome Sauce!

    By Ibeecrazie on Sep 21, 2021

    This was a replacement for our pups other chain we'd seemed to misplace. Of course, the day after I made the oder, we found the chain! haha We use this for walking our dog and it works perfectly. She is much better behaved with it then without. We tumbled onto Chewy's when our health started getting This was a replacement for our pups other chain we'd seemed to misplace. Of course, the day after I made the oder, we found the chain! haha We use this for walking our dog and it works perfectly. She is much better behaved with it then without. We tumbled onto Chewy's when our health started getting bad and it was difficult to get to stores. Even when we could go to the store, we still choose Chewy's. Quick shipping and great service with comparable prices. What more can I ask for? … more

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  • Most Helpful Critical Review

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    Great quality but discrepancies in sizing.

    By Scout on May 29, 2021

    I have a Staffy with a 20in neck. I prefer his collar to fit a little snug to avoid it getting hung up or caught on anything, so I usually get a 22in (total length) collar which fits perfectly. I ordered the Lg 22in (per the size chart, fits 15"-19" neck) but the total length (including the rings) of I have a Staffy with a 20in neck. I prefer his collar to fit a little snug to avoid it getting hung up or caught on anything, so I usually get a 22in (total length) collar which fits perfectly. I ordered the Lg 22in (per the size chart, fits 15"-19" neck) but the total length (including the rings) of the collar is actually 24in which would fit snug on a 22in neck, but looser on a 20in neck. I emailed Chewy asking to exchange the (Lg) collar for the next size (Med) down. It didnt take long at all for their response, which stated that they weren’t doing exchanges, but processed a refund and suggested I donate the collar to a shelter. I replied asking to place an order for the Med. and the collar arrived the very next day, they even waived shipping. I am very pleased with how Chewy went above & beyond to resolve my issue. I have always had exceptional customer service from Chewy, so please understand that this review is in no way a reflection of Chewy as it is more so for the sizing discrepancies from Platinum Pets. The Lg 22" was actually 24" so I figured it was safe to assume that the Med 20" would actually be 22”. When I received the Med, the package said, Med 18in, not 20in like I thought I ordered. I got online to figure out why it was 18” instead of 20” and realized that the size chart showed a M 18 and a M/L 20. By ordering the “next size down” I was actually ordering the M 18" because that was in fact the next size down. The actual available sizes are listed a little further down on the page under the “size” tab, next to description & instructions. In my case, a Med is too small and the Lg is too big, but if you are looking to order either of these sizes, you should note that the 22” is actually 24” long, while the 18” is exactly 18” long. I think the quality of this collar is great and wish the Large 22” was true to size. Even though it states that the collars are measured from o-ring to o-ring, that’s just not the case with the 22”. … more

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