Customer Reviews

We just crumble 2 biscuits in a bowl and he gobbles it up dry. When I open the bag he comes running. He also has homemade food, ground chicken/beef and scrambled egg for breakfast every day so he knows what good food tastes like.

The last 2 bags have a odd strong smell. My dog will not eat it. Someone else's customer review said that the formula has changed. I wish I had an old bag to compare. Can not get Primal customer service on the phone. Thank you Chewy for letting me return it!

Light weight to carry and easy to prepare...Just add water, 2 minutes, stir

Gelato does fine on the Stella and Chewie brands . I’m not sure what is happening with this. My other two dogs are ok with it... but I should probably stick with Stella and Chewie for all six dogs

A great switch from Stella and Chewys hard pucks. These nuggets are soft enough to crumble easily and are consumed by our pets every time with no issues.

We had been feeding our pup primal since she was a baby. However, they recently changed formula and the distributors weren’t informed. I checked with 3 pet shops that carry them. The weight of the packaging stays the same but you are required to feed almost double the volume now because the nutrition per nugget has gone down. Wouldn’t even noticed if I weren’t checking the feeding requirement after 2 weeks. So I was probably under feeding my dog for awhile. My dog is also not keen on the new formula as well. What a shame. Will change to another brand.

My dogs love this food and usually so do I. The reason for the 1 star is the lack of care and concern from customer service when I opened the most recent bags of chicken and it had a terrible smell. I emailed them 3 times, called 5 times. No response. Finally I called Chewy and they sent 2 new bags. These bags weren’t as bad, but still smell suspicious. I can’t express how upset I am with Primal dog food. This food is extremely expensive which I gladly pay, but not with this terrible customer service. I’m looking into a different food for all 3 of my dogs.

Like most Primal products my dog loves it. The freeze dried option gives us more flexibility when travelling or when we forgot to take something out of the freezer. Arrived very quickly!

These nuggets are so easy to prepare. I break them up and add water and can serve in 5 minutes. I use this as a supplement to add to kibble. My dogs can't wait for mealtimes.

A friend got these for her dog and was gushing how much she loved them, but after ordering some for my dog, unfortunately it wasn't the same response. Maybe the small rectangular cube isn't anything she's used to, but she barely even sniffed them...maybe I should have only tried one bag. I tried breaking one up and putting it in water to see if it took on a better shape, but the smell was horrible and after a day turned black. Granted my dog is a picky eater but I can't really recommend these.