Customer Reviews

Rating: 4.5 of 5 stars 257 Reviews 257 Reviews 4.6 out of 5 Stars

93% Recommend

93% of reviewersrecommend this product

Rating: 4.5 of 5 stars 4.6 / 5

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Primal Chicken Formula Nuggets Grain-Free Raw Freeze-Dried Dog Food

Primal Chicken Formula Nuggets Grain-Free Raw Freeze-Dried Dog Food

  • Most Helpful Positive Review

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    Picky eater

    By Heelermom on Jan 16, 2021

    I have a picky eater and a beagle. I top my picky eater Acana kibble with Stella freeze dried food (I blend it to a powder). The Primal is less expensive vs. Stella so thought I'd try it - no dice. My picky eater wouldn't touch it. Now my beagle is finishing off the rest so we can all go back to I have a picky eater and a beagle. I top my picky eater Acana kibble with Stella freeze dried food (I blend it to a powder). The Primal is less expensive vs. Stella so thought I'd try it - no dice. My picky eater wouldn't touch it. Now my beagle is finishing off the rest so we can all go back to Stella freeze dried topper. … more

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  • Most Helpful Critical Review

    Read All 28 Critical Reviews

    Customer service is extremely poor

    By Joey on Dec 31, 2020

    My dogs love this food and usually so do I. The reason for the 1 star is the lack of care and concern from customer service when I opened the most recent bags of chicken and it had a terrible smell. I emailed them 3 times, called 5 times. No response. Finally I called Chewy and they sent 2 new bags My dogs love this food and usually so do I. The reason for the 1 star is the lack of care and concern from customer service when I opened the most recent bags of chicken and it had a terrible smell. I emailed them 3 times, called 5 times. No response. Finally I called Chewy and they sent 2 new bags. These bags weren’t as bad, but still smell suspicious. I can’t express how upset I am with Primal dog food. This food is extremely expensive which I gladly pay, but not with this terrible customer service. I’m looking into a different food for all 3 of my dogs. … more

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