Customer Reviews

Primal Chicken Formula Nuggets Grain-Free Raw Freeze-Dried Dog Food
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Most Helpful Positive Review
Read All 230 Positive ReviewsPicky eater
By Heelermom on Jan 16, 2021
I have a picky eater and a beagle. I top my picky eater Acana kibble with Stella freeze dried food (I blend it to a powder). The Primal is less expensive vs. Stella so thought I'd try it - no dice. My picky eater wouldn't touch it. Now my beagle is finishing off the rest so we can all go back to I have a picky eater and a beagle. I top my picky eater Acana kibble with Stella freeze dried food (I blend it to a powder). The Primal is less expensive vs. Stella so thought I'd try it - no dice. My picky eater wouldn't touch it. Now my beagle is finishing off the rest so we can all go back to Stella freeze dried topper. … more
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Most Helpful Critical Review
Read All 28 Critical ReviewsChanged formula and less nutrition per nugget
By Leia on Jan 2, 2021
We had been feeding our pup primal since she was a baby. However, they recently changed formula and the distributors weren’t informed. I checked with 3 pet shops that carry them. The weight of the packaging stays the same but you are required to feed almost double the volume now because the nutrition We had been feeding our pup primal since she was a baby. However, they recently changed formula and the distributors weren’t informed. I checked with 3 pet shops that carry them. The weight of the packaging stays the same but you are required to feed almost double the volume now because the nutrition per nugget has gone down. Wouldn’t even noticed if I weren’t checking the feeding requirement after 2 weeks. So I was probably under feeding my dog for awhile. My dog is also not keen on the new formula as well. What a shame. Will change to another brand. … more
258 Reviews
Showing 1-10 of 258 Reviews
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Delicious treat
By BlueCadoodle on Jan 24, 2021
Our dogs LOVE this stuff. We give each of them half a piece sprinkled over their regular dry food. Without it, they might eat their food - with it, they gobble it down. We call it their “crack”
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Great for electronic feeders
By nuggets on Jan 18, 2021
I use these nuggets in the electronic feeder for my dog as a substitute for her wet food. She likes them and I don’t have to worry about spoilage.
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My yorkie loves it
By Jean on Jan 17, 2021
We just crumble 2 biscuits in a bowl and he gobbles it up dry. When I open the bag he comes running. He also has homemade food, ground chicken/beef and scrambled egg for breakfast every day so he knows what good food tastes like.
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Picky eater
By Heelermom on Jan 16, 2021
I have a picky eater and a beagle. I top my picky eater Acana kibble with Stella freeze dried food (I blend it to a powder). The Primal is less expensive vs. Stella so thought I'd try it - no dice. My picky eater wouldn't touch it. Now my beagle is finishing off the rest so we can all go back to Stella freeze dried topper.
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Weird Smell
By Honey on Jan 15, 2021
The last 2 bags have a odd strong smell. My dog will not eat it. Someone else's customer review said that the formula has changed. I wish I had an old bag to compare. Can not get Primal customer service on the phone. Thank you Chewy for letting me return it!
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Teddy loves it
By sueb on Jan 11, 2021
Light weight to carry and easy to prepare...Just add water, 2 minutes, stir
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Vomits shortly after eating this.
By Davinci on Jan 5, 2021
Gelato does fine on the Stella and Chewie brands . I’m not sure what is happening with this. My other two dogs are ok with it... but I should probably stick with Stella and Chewie for all six dogs
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Dogs Loved it!
By michmom23 on Jan 3, 2021 Top 250 Contributor
A great switch from Stella and Chewys hard pucks. These nuggets are soft enough to crumble easily and are consumed by our pets every time with no issues.
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Changed formula and less nutrition per nugget
By Leia on Jan 2, 2021
We had been feeding our pup primal since she was a baby. However, they recently changed formula and the distributors weren’t informed. I checked with 3 pet shops that carry them. The weight of the packaging stays the same but you are required to feed almost double the volume now because the nutrition per nugget has gone down. Wouldn’t even noticed if I weren’t checking the feeding requirement after 2 weeks. So I was probably under feeding my dog for awhile. My dog is also not keen on the new formula as well. What a shame. Will change to another brand.
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Customer service is extremely poor
By Joey on Dec 31, 2020
My dogs love this food and usually so do I. The reason for the 1 star is the lack of care and concern from customer service when I opened the most recent bags of chicken and it had a terrible smell. I emailed them 3 times, called 5 times. No response. Finally I called Chewy and they sent 2 new bags. These bags weren’t as bad, but still smell suspicious. I can’t express how upset I am with Primal dog food. This food is extremely expensive which I gladly pay, but not with this terrible customer service. I’m looking into a different food for all 3 of my dogs.