Customer Reviews

We just crumble 2 biscuits in a bowl and he gobbles it up dry. When I open the bag he comes running. He also has homemade food, ground chicken/beef and scrambled egg for breakfast every day so he knows what good food tastes like.

I have a picky eater and a beagle. I top my picky eater Acana kibble with Stella freeze dried food (I blend it to a powder). The Primal is less expensive vs. Stella so thought I'd try it - no dice. My picky eater wouldn't touch it. Now my beagle is finishing off the rest so we can all go back to Stella freeze dried topper.

The last 2 bags have a odd strong smell. My dog will not eat it. Someone else's customer review said that the formula has changed. I wish I had an old bag to compare. Can not get Primal customer service on the phone. Thank you Chewy for letting me return it!

Light weight to carry and easy to prepare...Just add water, 2 minutes, stir

Gelato does fine on the Stella and Chewie brands . I’m not sure what is happening with this. My other two dogs are ok with it... but I should probably stick with Stella and Chewie for all six dogs

A great switch from Stella and Chewys hard pucks. These nuggets are soft enough to crumble easily and are consumed by our pets every time with no issues.

We had been feeding our pup primal since she was a baby. However, they recently changed formula and the distributors weren’t informed. I checked with 3 pet shops that carry them. The weight of the packaging stays the same but you are required to feed almost double the volume now because the nutrition per nugget has gone down. Wouldn’t even noticed if I weren’t checking the feeding requirement after 2 weeks. So I was probably under feeding my dog for awhile. My dog is also not keen on the new formula as well. What a shame. Will change to another brand.

My dogs love this food and usually so do I. The reason for the 1 star is the lack of care and concern from customer service when I opened the most recent bags of chicken and it had a terrible smell. I emailed them 3 times, called 5 times. No response. Finally I called Chewy and they sent 2 new bags. These bags weren’t as bad, but still smell suspicious. I can’t express how upset I am with Primal dog food. This food is extremely expensive which I gladly pay, but not with this terrible customer service. I’m looking into a different food for all 3 of my dogs.

Like most Primal products my dog loves it. The freeze dried option gives us more flexibility when travelling or when we forgot to take something out of the freezer. Arrived very quickly!

These nuggets are so easy to prepare. I break them up and add water and can serve in 5 minutes. I use this as a supplement to add to kibble. My dogs can't wait for mealtimes.