Customer Reviews

Rating: 4.7 of 5 stars 103 Reviews 103 Reviews 4.8 out of 5 Stars

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98% Recommend

98% of reviewersrecommend this product

Rating: 4.7 of 5 stars 4.8 / 5

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ProZinc Insulin U-40 for Dogs and Cats

ProZinc Insulin U-40 for Dogs and Cats

  • Most Helpful Positive Review

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    ProZinc for cats

    By Kitty on Aug 10, 2020

    A lifesaving drug at a reasonable price. Since it is temperature sensitive, fast and appropriate shipping is essential. My order, the first from Chewy Pharmacy, came in a styrofoam box in which 2 ice packs were placed in the bottom, then the product in a plastic bag, topped by a thin layer of bubble A lifesaving drug at a reasonable price. Since it is temperature sensitive, fast and appropriate shipping is essential. My order, the first from Chewy Pharmacy, came in a styrofoam box in which 2 ice packs were placed in the bottom, then the product in a plastic bag, topped by a thin layer of bubble wrap. Why wasn't the product placed in between 2 ice packs? In the extreme heat, the ice packs were beginning to melt (presumably while on the delivery truck). The product arrived still cool, but it could easily have been otherwise! Better packaging needed!!! … more

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  • Most Helpful Critical Review

    Read All 5 Critical Reviews

    Disappointing Service

    By HalT on Apr 4, 2020

    I am a many time user of Chewy for both conventional foods and prescription items. In my past orders everything was extremely timely and communications were good. shipping delays “associated with Covid 19” was not discussed at the time of order. Because of the prescription nature of the insulin and I am a many time user of Chewy for both conventional foods and prescription items. In my past orders everything was extremely timely and communications were good. shipping delays “associated with Covid 19” was not discussed at the time of order. Because of the prescription nature of the insulin and food several phone calls were required to ensure the Vet had signed off. Additionally there was no shipping notification only “going to the pharmacy” notification. This order took four phone calls with an average wait time of 45 minutes each before the order was safely delivered 11 days after placement. Instead of the normal 2 day cycle. People were friendly when I called but provided info proved to be inaccurate on 3 of the calls. … more

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  • 2 out of 5 stars

    Disappointing Service

    By on

    I am a many time user of Chewy for both conventional foods and prescription items. In my past orders everything was extremely timely and communications were good. shipping delays “associated with Covid 19” was not discussed at the time of order. Because of the prescription nature of the insulin and food several phone calls were required to ensure the Vet had signed off. Additionally there was no shipping notification only “going to the pharmacy” notification. This order took four phone calls with an average wait time of 45 minutes each before the order was safely delivered 11 days after placement. Instead of the normal 2 day cycle. People were friendly when I called but provided info proved I am a many time user of Chewy for both conventional foods and prescription items. In my past orders everything was extremely timely and communications were good. shipping delays “associated with Covid 19” was not discussed at the time of order. Because of the prescription nature of the insulin and food several phone calls were required to ensure the Vet had signed off. Additionally there was no shipping notification only “going to the pharmacy” notification. This order took four phone calls with an average wait time of 45 minutes each before the order was safely delivered 11 days after placement. Instead of the normal 2 day cycle. People were friendly when I called but provided info proved to be inaccurate on 3 of the calls. … more

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  • 2 out of 5 stars

    Product fine, customer service lacking

    By on

    Your customer service by phone and your delivery have slipped unbelievably over the last while. I noticed this decline before the pandemic scare began. For several years before, you were my first choice when ordering pet medicines and supplies. Now when I must turn to you I do it with dread. Phone responses take forever and are of uncertain help; deliveries are slow and unpredictible.

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  • 2 out of 5 stars

    Chewy totally messed up the order

    By on

    You can’t depend on receiving your order. Always order before you run out - luckily I can last until it is reordered. I got the syringes but no insulin. I called and they said that the prescription from the vet was received but Chewy’s system cancelled the insulin part of the order. That was the excuse I received. These two products go hand-in-hand. It is inexcusable to ship one without the other. Very disappointing.

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