Customer Reviews

Used this for 3 weeks for 2 cats. The blue litter needs to be changed out weekly as it smells. Because the urine is absorbed by the blue litter and holds the odor, one of my cats would only urinate in the towel outside of the box. Emptying the used, blue litter was anything but sanitary. I ordered LitterMaid, 3rd Edition which also has an electronic rake. My first LitterMaid lasted 15 years. Can use flushable litter. Lumps are easily accessed in covered pan at one end of the litter box. CHEWY was more than gracious allowing me to return the ScoopFree once the LitterMaid arrived and even provided me with a return label and house UPS pickup. I've been a customer of CHEWY's for years. Used this for 3 weeks for 2 cats. The blue litter needs to be changed out weekly as it smells. Because the urine is absorbed by the blue litter and holds the odor, one of my cats would only urinate in the towel outside of the box. Emptying the used, blue litter was anything but sanitary. I ordered LitterMaid, 3rd Edition which also has an electronic rake. My first LitterMaid lasted 15 years. Can use flushable litter. Lumps are easily accessed in covered pan at one end of the litter box. CHEWY was more than gracious allowing me to return the ScoopFree once the LitterMaid arrived and even provided me with a return label and house UPS pickup. I've been a customer of CHEWY's for years. Their customer service is amazing. … more

This product simply doesn’t work. Everything got caught in the tines and was just drug back and forth across the box. Our cat refused to use it after 1 day. Absolutely horrible.

We've been wanting a auto kitty litter box for a long time. Having a baby on the way seemed like the time to do it. Unfortunately the auto function never worked from day 1. We're going to return and replace with a new model. It is obviously an inconvenience though. Usually chewy has great customer service this time I think we got a guy not having a great day.

The box works as promised in the product description for 1 cat. However, we have found that having more than 1 cat in the home that use/share this litter box is a big problem. For us, we needed to clean and change the "self-cleaning" litter box more than a normal litter box if we didn't want a strong ammonia-type smell that permeated the entire room. We tried both the regular litter and the lavender litter. Neither were able to mask the odor. After trying this litter box for a few months, we have opted to return to a "normal" litter box.

As with many users of this product, it worked fine for about 7 months using the recommended crystal litter from PetSafe. Now, it gets stuck right in the middle of the cycle, which is the worst of all worlds - not only did it fail to scoop, but now there's a huge rake in the middle of the litter pan so there is no longer room for a cat. That's awful durability for the price, but it's not surprising since it is quite cheaply made (all plastic construction and nylon screw drive, for instance).

The attachable hood doesn't fit and won't snap in. Since the hood moved when the cat was inside she will no longer touch the box. It takes up a lot of space and is now useless.

I love this thing ! So easy to use ! And totall hands free ! The best thing I’ve ever spent money on for my cat !

I’ve had my kitty for almost 8 years and we’ve had the same box this whole time, no problems ever and I autoship the refills, only problem my cat bit the cord. it still works but I need to replace the cord soon. Over all great purchase.

Although it took a few days for my two adult cats to get used to this totally different litter system, but once they did, it was not only satisfying from a sanitary point of view, but also entertaining watching Bean and Zoe when the rake took the poop away!

I have 2 cats (4lbs, 10lbs) and had to change litter tray after 5 days. The waste container filled up fast. I have a second tray now for about 5 days, but this time I just scooped out the full waste container. And should be good to good for another 4-5 days. It is fairly quiet, it doesn’t smell (big plus). But what I’ve noticed is litter tracks out of box more than advertised. Replacement trays are not cheap. And I’ve had to do a bit of maintenance like the before mentioned scooping and wiping down of box sides. All in all I am keeping because at least I am not scooping every day. Also will continue to try and tweak to make more useful to us.