Customer Reviews

I just got this, was so relieved as I have 3 cats and two separate diets. Mealtimes were becoming a pain trying to get them to eat the right food. Watched the video in the photos section and read the written description. The video said, “works with the hub to connect with our doors”, NO WHERE does it say that you HAVE TO buy the hub (another $74) for it to work with the app. Upon reading the manual, I came to learn that the additional features I paid for (extra $30 for it to connect to their app) is really only worth it if you also buy the hub. Unfortunately, I will be returning this product and buying the one that’s $30 less. There’s no point in paying $100 more just to have the machine connect I just got this, was so relieved as I have 3 cats and two separate diets. Mealtimes were becoming a pain trying to get them to eat the right food. Watched the video in the photos section and read the written description. The video said, “works with the hub to connect with our doors”, NO WHERE does it say that you HAVE TO buy the hub (another $74) for it to work with the app. Upon reading the manual, I came to learn that the additional features I paid for (extra $30 for it to connect to their app) is really only worth it if you also buy the hub. Unfortunately, I will be returning this product and buying the one that’s $30 less. There’s no point in paying $100 more just to have the machine connect to an app. That’s outrageous! So disappointed with how this product is presented. Beware so you don’t make the same mistake I did! … more

Doesn't stop cat from stealing food. He pushes in while the other cat is still eating and eats all her food

My little Jug eats when he likes and my other pup will eat all of his food if he doesn’t finish. This device is a miracle for animals that have different eating patterns. I used the tag that came with the Kit and it works great. The feeder Wouldn’t work for larger dogs, but good for cats and little dogs!

This is a very expensive feeder and I put a lot of thought into buying it. I eventually pulled the trigger, and wow, I’m glad I did! My 18 year old cat eats kidney food, and she really only eats little bits throughout the day. This feeder keeps my dog out of her bowl and I don’t need to constantly watch/separate them or feed her up on a table/countertop. It makes it much easier to have a multiple-pet household. Some reviews said it’s easy for other pets to sneak behind the feeder and steal food. I pushed it up against the kitchen cabinets and that works just fine. The only thing I didn’t like about this is that in order for it to work with to the app, you needed to buy a special hub to connect This is a very expensive feeder and I put a lot of thought into buying it. I eventually pulled the trigger, and wow, I’m glad I did! My 18 year old cat eats kidney food, and she really only eats little bits throughout the day. This feeder keeps my dog out of her bowl and I don’t need to constantly watch/separate them or feed her up on a table/countertop. It makes it much easier to have a multiple-pet household. Some reviews said it’s easy for other pets to sneak behind the feeder and steal food. I pushed it up against the kitchen cabinets and that works just fine. The only thing I didn’t like about this is that in order for it to work with to the app, you needed to buy a special hub to connect to the router. For the price, I think that functionality should be included. … more

I bought two feeders for my 3 cats. One needs prescription food, and 2 need regular food. The prescription food apparently tastes really good, because everyone eats it enthusiastically. We are currently in the training phase, less than a week after purchase. The cats are getting used to the lids, which currently move back and forth from about halfway when the cats trigger the sensors. I am pleased with their progress, as I understand some cats have trouble getting used to the motion. It's fairly quiet, but does also make a small sound when in motion. I am also really pleased with the basic tracking that lets me know who is eating how much from each feeder. (Currently, all three cats are authorized I bought two feeders for my 3 cats. One needs prescription food, and 2 need regular food. The prescription food apparently tastes really good, because everyone eats it enthusiastically. We are currently in the training phase, less than a week after purchase. The cats are getting used to the lids, which currently move back and forth from about halfway when the cats trigger the sensors. I am pleased with their progress, as I understand some cats have trouble getting used to the motion. It's fairly quiet, but does also make a small sound when in motion. I am also really pleased with the basic tracking that lets me know who is eating how much from each feeder. (Currently, all three cats are authorized on both feeders. I noticed soon after we reached the point where the feeders began moving that they would eat from the feeder they weren't authorized for, because that didn't trigger motion. When we move to full operation, each will be authorized only for the correct food.) This is very useful information that will help me notice changes in their eating before it has a chance to dramatically affect their health. The feeders themselves were very easy to set up, and they seem very sturdy. … more

This has solved our feeding problem between two cats...one being a nibbler and the other a piglet! WOW! Our life is so much less complicated now! LOVE IT! (The app could use some work though...it is a bit temperamental. But Customer service with Sure Petcare is GREAT!)

Sometimes, it lags and doesn’t work. My Cat will be waiting in front of it Cat would be waiting in front of it but it won’t open sometimes. And the other times when it does, other cat can easily sit there right next to him and steal the food while the cat is chewing his food. So even if you buy the extra accessory to block one side, the cat can still come steal it right next to him. The only thing that’s good about it is only if my cat doesn’t finish eating his food and the other cat cannot come steal it while he is not present.

My cat that nibbles would have nothing to eat without this feeder! The other two would finish off her food in no time flat. I have had this feeder for over a year, working perfectly!

These feeders are a life saver when you need to know how much your pet is eating . This is an investment that will go a long way, especially as my cats age. In order to use the phone app, you do need to order the hub separately, but totally worth the investment over running countless blood tests or other expensive tests when all you really need to know is whether my cat is eating enough.

The feeder does not come with the hub that makes the food weight function work. Without the hub you have a smart bowl that only opens for assigned pet(s). But you cannot monitor amount of food served or eaten. The hub is an additional $90 if I remember correctly.