SureFlap Microchip Small Dog & Cat Door

Got this door to use inside because one of my cats loves to pee on beds and couches. Had it set up to restrict his access to rooms with upholstered furniture. So why did I discover my problem cat standing in the living room this morning?! We've only had this thing a month and he's apparently found a way to get through it, because it is still "locked". Utterly useless now. Glad we shelled out the money for a "good" door...

No where does it say it won’t work in a metal door. In fact I bought the extra piece they say you need and now after installation it still doesn’t work. Sure pet tells me it’s because it’s in a metal door. Now I have a $200 window for the dogs to look through!

We have had this pet door installed in a walkout basement window for 4 years and it has worked so well that I hope I don’t jinx us with this review. We have 4 cats that have made hundreds of trips in and out this door with no problems. Three of the cats were rescue cats and very nervous cats. We initially had to tape the door wide open so they got the idea of the route to the backyard. All the cats have chips and we utilize the curfew mode to get everybody in at night. In the curfew mode they can always come in but can’t go back out after 7 PM. The cats are so well trained they are sitting in a line in front of the door in the morning waiting for the 8 AM click that lets them know the We have had this pet door installed in a walkout basement window for 4 years and it has worked so well that I hope I don’t jinx us with this review. We have 4 cats that have made hundreds of trips in and out this door with no problems. Three of the cats were rescue cats and very nervous cats. We initially had to tape the door wide open so they got the idea of the route to the backyard. All the cats have chips and we utilize the curfew mode to get everybody in at night. In the curfew mode they can always come in but can’t go back out after 7 PM. The cats are so well trained they are sitting in a line in front of the door in the morning waiting for the 8 AM click that lets them know the door will open. The door has worked perfectly to keep the raccoons from entering our basement. I don’t know when we have ever bought a product that has worked this well. … more

Considering the price of this cat flap I would expect a better design. Cat is able to escape by hooking his claws under the side of the plastic flap, standing on the grey release button with the other paw, and pulling the door toward him. Absolutely useless!

We have 2 dachshunds (14 and 17 pounds each) - this door is perfect for them and they fit with no problem. They can go in and out as much as they want. Their nose is a little long so the microchip activation for coming back in takes a little getting used to from the dogs. One dog we put the collar tag on and it works perfectly. The other dog seems to not mind that it takes a while. I have heard too that there is another setting that makes the sensor have a broader reach if you call customer service. I still plan to do that too.

This is an absolutely horrible product, it only reads tags if my cat is pressing his face against the door, I also have two small dogs one micro chipped one with the tag that comes with it, neither will release the inner lock. All of these problems are due to lack of range, “very happy” I spent 200 dollars to cut a see through window “not pet door” through my historic wood panel back door

I wish I could reply to the other reviewer, I bet the door is not opening because of a CODE setting-- these doors allow us to set it to read chips, or read chips and wait before locking, OR allow free entry with the scanner off. Its in the manual. You have to start on 00 before changing options. I was having trouble with neighborhood cats entering my home. THIS WAS PERFECT! The magnets that hold the flap from blowing are quite strong so my foster kittens are not able to push it opne. My cats don't LIKE pushing the door open with their face, but they do it. The locking sound is a little loud for my bedroom but it seemed to get less noisy over time. Have been using mine for over a year I wish I could reply to the other reviewer, I bet the door is not opening because of a CODE setting-- these doors allow us to set it to read chips, or read chips and wait before locking, OR allow free entry with the scanner off. Its in the manual. You have to start on 00 before changing options. I was having trouble with neighborhood cats entering my home. THIS WAS PERFECT! The magnets that hold the flap from blowing are quite strong so my foster kittens are not able to push it opne. My cats don't LIKE pushing the door open with their face, but they do it. The locking sound is a little loud for my bedroom but it seemed to get less noisy over time. Have been using mine for over a year with 8 cats and never a problem! Still on the first set of batteries too! Absolutely recommend! PS. GOOGLE TO FIND CUSTOMER SERVICE NUMBER, they are super helpful. … more

I followed the instructions. The chip reader worked. Both cats were programmed and I could see the door was opening and functioning as expected. The manual says the reader will remember the chip even if you take the batteries out. So... we installed it. I put the batteries back in and it will not pick up the chips. I called Chewy. The lady gave me an 800 # that is a a non working number. She did not know if it was an international number or a domestic number. Come to find out it is a 'nonworking' number.

Great device to let the cats go in and out at the time I like them to go out and other pets, ragoons etc cannot enter. Works very dependently.