My pet isn't microchipped, can it use Sure Petcare microchip products?
We recommend you use Sure Petcare products in conjunction with your pet's implanted microchip so that they don't need to wear a collar. However, Sure Petcare products can be used with a Sure Petcare RFID Collar Tag that is unique if your pet is not microchipped.
The Micorchip Pet Door, the Microchip Pet Door Connect and the Microchip Pet Feeder come with one collar tag supplied.
Collar tags are not supplied with the Microchip Cat Flap and the DualScan Microchip Cat Flap and can be purchased separately.
Where can I find the serial number of my Sure Petcare product?
The serial number of the SureFlap Microchip Cat Flap and the SureFlap DualScan Microchip Cat Flap can be found on the underside of the battery compartment lid.
The serial number of the SureFlap Microchip Pet Door and Microchip Pet Door Connect can be found on the underside of the button compartment lid.
The serial number of the SureFeed products (Microchip Pet Feeder & Sealed Pet Bowl) can be found on the underside of the product.
What kind of batteries do you recommend using with Sure Petcare products?
The SureFlap Microchip Cat Flap and the DualScan Microchip Cat Flap operate using 4 AA (1.5V) batteries.
The SureFlap Microchip Pet Door, SureFeed Microchip Pet Feeder & SureFeed Sealed Pet Bowl operate using 4 C cell (1.5V) batteries.
We recommend the use of good quality, alkaline batteries in order to give the longest lifetime. We do not recommend the use of rechargeable batteries with Sure Petcare products.
How long will the batteries last in my SureFeed product?
The batteries on your SureFeed product should last a minimum of 6 months with normal use. This battery life is expected when using good quality, non-rechargeable, alkaline batteries.