Customer Reviews

Rating: 3.4 of 5 stars 33 Reviews 33 Reviews 3.4 out of 5 Stars

79% Recommend

79% of reviewersrecommend this product

Rating: 3.4 of 5 stars 3.4 / 5

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SureFlap Microchip Small Dog & Cat Door

SureFlap Microchip Small Dog & Cat Door

  • Most Helpful Positive Review

    Read All 19 Positive Reviews

    Butter bean loves his new safe place!

    By Sureflap on Jan 6, 2022

    We had a cat dropped on our farm in bad shape. He had surgery and has been nursed to health and is a big healthy boy now. But the chickens, the dogs and kittens next door were eating his food. The kittens kept taking his heated box and he's too sweet to take over. We didn't want to have another indoor We had a cat dropped on our farm in bad shape. He had surgery and has been nursed to health and is a big healthy boy now. But the chickens, the dogs and kittens next door were eating his food. The kittens kept taking his heated box and he's too sweet to take over. We didn't want to have another indoor cat for personal reasons. We read a lot of reviews of Sureflap and others. I went with this one because of the size of the RFID (magnet on his collar). I did put a cheap collar on him for a week before ordering to ensure he would tolerate it. He did. And you can replace them if needed or microchip them if needed with this. *make sure you get the correct microchipping, they only work with certain types* The RFID is about the size of a nickle, but maybe lighter and thinner. Plastic so no jingling to get him caught by predators. And it's of course a break away collar. He is very food motivated and so it was super easy to train him especially since the door is clear. And not cloudy at all. The only concern we had initially was he wanted to push it open with his paw and they need to get their head, or tag closer, in there to trigger it. But it was only a matter of 2-3 days that he figured that out and lost the timidness. He also has an extra long tail so he would come through then linger and not let the flap shut and the locks would activate. The flap isn't heavy enough it seems to go over the locks. But there are 2 custom settings to delay the locks to 5 or 10 seconds. I was thinking of this but we just moved his food bowl further away from it. Like I said, he's very food motivated. He beats us in the garage now when it's time to eat. Our garage is corrugated metal sided. No insulation or dry wall, just metal. No installation problems. My husband did put a little bit of a frame with spare 2x4's around it for hold security since it's just the metal. We did not need an extender in our case. Now he has a full 3 car garage, out of the weather, his bed, blankie and Christmas mouse by Dad's work bench, his food and water safe from other animals and his heated box all to him self. This was a great choice and investment. We were able to get it in brown as well to match our future paint plan. Everything counts! … more

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  • Most Helpful Critical Review

    Read All 14 Critical Reviews

    A great cat door, just keep your warranty handy.

    By Catdoor on Jul 25, 2021

    It is really nice having my cat locked in after a certain time in the evenings and the having the door unlock in the morning. I highly recommend the door. BUT, after less than 4 months of use it is not working correctly. The times change randomly and the door locks and unlocks when ever it wants to. It is really nice having my cat locked in after a certain time in the evenings and the having the door unlock in the morning. I highly recommend the door. BUT, after less than 4 months of use it is not working correctly. The times change randomly and the door locks and unlocks when ever it wants to. However, Chewy's is fantastic. I let them know about the unit malfuctioning and a new one is on the way. Thank you, Chewy. That was easy. I hope the next one last longer. … more

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33 Reviews

Showing 1-10 of 33 Reviews

  • 5 out of 5 stars

    Butter bean loves his new safe place!

    By on

    We had a cat dropped on our farm in bad shape. He had surgery and has been nursed to health and is a big healthy boy now. But the chickens, the dogs and kittens next door were eating his food. The kittens kept taking his heated box and he's too sweet to take over. We didn't want to have another indoor cat for personal reasons. We read a lot of reviews of Sureflap and others. I went with this one because of the size of the RFID (magnet on his collar). I did put a cheap collar on him for a week before ordering to ensure he would tolerate it. He did. And you can replace them if needed or microchip them if needed with this. *make sure you get the correct microchipping, they only work with certain We had a cat dropped on our farm in bad shape. He had surgery and has been nursed to health and is a big healthy boy now. But the chickens, the dogs and kittens next door were eating his food. The kittens kept taking his heated box and he's too sweet to take over. We didn't want to have another indoor cat for personal reasons. We read a lot of reviews of Sureflap and others. I went with this one because of the size of the RFID (magnet on his collar). I did put a cheap collar on him for a week before ordering to ensure he would tolerate it. He did. And you can replace them if needed or microchip them if needed with this. *make sure you get the correct microchipping, they only work with certain types* The RFID is about the size of a nickle, but maybe lighter and thinner. Plastic so no jingling to get him caught by predators. And it's of course a break away collar. He is very food motivated and so it was super easy to train him especially since the door is clear. And not cloudy at all. The only concern we had initially was he wanted to push it open with his paw and they need to get their head, or tag closer, in there to trigger it. But it was only a matter of 2-3 days that he figured that out and lost the timidness. He also has an extra long tail so he would come through then linger and not let the flap shut and the locks would activate. The flap isn't heavy enough it seems to go over the locks. But there are 2 custom settings to delay the locks to 5 or 10 seconds. I was thinking of this but we just moved his food bowl further away from it. Like I said, he's very food motivated. He beats us in the garage now when it's time to eat. Our garage is corrugated metal sided. No insulation or dry wall, just metal. No installation problems. My husband did put a little bit of a frame with spare 2x4's around it for hold security since it's just the metal. We did not need an extender in our case. Now he has a full 3 car garage, out of the weather, his bed, blankie and Christmas mouse by Dad's work bench, his food and water safe from other animals and his heated box all to him self. This was a great choice and investment. We were able to get it in brown as well to match our future paint plan. Everything counts! … more

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  • 5 out of 5 stars

    Awesome cat door

    By on

    I already have one of these. It has lasted several years with no problems and is still working. I just need another one. The microchip part works perfect. You can program any in/out situation easily. With some treats, it took my cat 30 minutes to figure out how to use it.

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  • 5 out of 5 stars

    Microchip pet door

    By on

    The door works well. One of my cats learned to get through quickly but the other who pushed the old cat door with his paw was spooked by the sound and took two days to figure it out. Both are using it without a problem now.

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  • 5 out of 5 stars

    The BEST smart door for small pets!

    By on

    I have 3 small dogs and a cat who were used to a regular PetSafe flap pet door, but I recently added a kitten to the family and wanted a way to allow the others to continue to have the freedom of the pet door while also keeping the kitten inside. I wanted to keep using our storm door with the pet door opening, so I was limited by the size of the opening. I first tried the CatMate Elite, but the door opening was too small for my dogs to use it comfortably, and the tunnel was longer and must have been a little intimidating because one of my dogs refused to try it. This SureFlap door is the perfect size and functions exactly like what I needed when installed backwards. With the controls mounted I have 3 small dogs and a cat who were used to a regular PetSafe flap pet door, but I recently added a kitten to the family and wanted a way to allow the others to continue to have the freedom of the pet door while also keeping the kitten inside. I wanted to keep using our storm door with the pet door opening, so I was limited by the size of the opening. I first tried the CatMate Elite, but the door opening was too small for my dogs to use it comfortably, and the tunnel was longer and must have been a little intimidating because one of my dogs refused to try it. This SureFlap door is the perfect size and functions exactly like what I needed when installed backwards. With the controls mounted on the exterior, it allows all our pets to come inside anytime, but it only allows them to go outside if they are programmed to the door. Our older cat and one dog have microchips, so I bought RFID tags for the other 2 dogs (the tags for the CatMate door worked so I didn’t have to return them), and all the dogs and older cat go in/out whenever they want. The new kitten isn’t programmed to the door, so she can’t get outside. I used a small piece of plywood to frame the opening of the pet storm door and used small metal brackets to hold the wood into the groove where the old PetSafe plastic cover went. I added a little weatherstripping and covered the outside controls with tape as a precaution to keep any rain from damaging the controls, and it has worked wonderfully for 3+ months on the original set of batteries. Programming each chip/tag is as simple as pushing a button. The *only* issue I have is due to the placement of the microchip in one of my dogs, sometimes the door doesn’t click right away to unlock and allow him to go outside, so I’m going to order him an RFID tag to address this. I have a wood door that I keep closed anytime I don’t want the pets to be able to go outside, so I have not used the curfew/time features and cannot vouch for those functions. I’m very pleased with this pet door and highly recommend it for controlling which pets enter or exit (depending on which side of the door the controls are on). … more

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  • 3 out of 5 stars

    A great cat door, just keep your warranty handy.

    By on

    It is really nice having my cat locked in after a certain time in the evenings and the having the door unlock in the morning. I highly recommend the door. BUT, after less than 4 months of use it is not working correctly. The times change randomly and the door locks and unlocks when ever it wants to. However, Chewy's is fantastic. I let them know about the unit malfuctioning and a new one is on the way. Thank you, Chewy. That was easy. I hope the next one last longer.

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  • 5 out of 5 stars

    Great Cat Door

    By on

    We bought this door for our cats for the outside building where they eat and sleep. We have had problems with stray cats and raccoons getting in and eating their food. I think this will resolve that problem although it has not been tested with raccoons yet. It took several weeks to get our cats trained, but now they us it with no problem. First we taped the door open and got them used to going through it. Then we put in a bar to prop it open a little to get them used to pushing a little to go through. Then we finally let it close without locking and they finally learned to push to go through. We would call them from inside when we fed them to encourage them to go through. After several We bought this door for our cats for the outside building where they eat and sleep. We have had problems with stray cats and raccoons getting in and eating their food. I think this will resolve that problem although it has not been tested with raccoons yet. It took several weeks to get our cats trained, but now they us it with no problem. First we taped the door open and got them used to going through it. Then we put in a bar to prop it open a little to get them used to pushing a little to go through. Then we finally let it close without locking and they finally learned to push to go through. We would call them from inside when we fed them to encourage them to go through. After several weeks of using it when it was not locked, we finally used the learn mode to read the chips and they were able to figure out right away how to get through by putting their heads in and then pushing once the lock released. I think this door is going to work perfectly for us as long as it can stand up to raccoons when they appear again. … more

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  • 1 out of 5 stars

    It's not very dependable for $200!

    By on

    I bought this door to prevent my cat from puking on our carpet every morning, unfortunately it's very undependable for $200. don't wast your money!

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  • 5 out of 5 stars

    It keeps raccoons out!

    By on

    Our former stray, who now is a “mostly inside” kitty, still insists on going out. We are still helping him understand the concept that he has to push the door with his head. We’re hopeful. He has no choice, other than to stay inside, as there are many raccoons around here. We feed a two feral cats (their feeder is far from the doors of our house) and no food stays out overnight. But, between the lingering scent of this, and our pond, raccoons are regulars.

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  • 2 out of 5 stars

    Great idea, but cats scared of it

    By on

    It worked, Love the idea, but my cats could not get over the loud clicking sound. They would not go though it even when I enticed them with their favorite snack.

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  • 1 out of 5 stars

    Unreliable

    By on

    While in theory, this product should be great, but in reality it is very, very flawed. The first one I received didn't work at all and the company replaced it. The second one, which is now securely installed in my door works sometimes at best. The featured that allows you to set curfew opening and closing hours malfunctions often and will unlock in the middle of the night and allow my cats out. But it's in my door now and taking it out will be quite a chore. Save yourself the headache and the money, DO NOT BUY!

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