Customer Reviews

Rating: 4.7 of 5 stars 11 Reviews 11 Reviews 4.7 out of 5 Stars

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91% Recommend

91% of reviewersrecommend this product

Rating: 4.7 of 5 stars 4.7 / 5

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Tetrafauna AquaSafe Reptile Water Conditioner

Tetrafauna AquaSafe Reptile Water Conditioner

  • Most Helpful Positive Review

    Read All 10 Positive Reviews

    100% satisfactory

    By KeKe on Jan 18, 2021

    I ordered this product while my turtle was hibernating. I sadly never got to use it because my turtle passed while hibernating. So I contacted chewy about a refund for the items for KeKe because she has passed and we can no longer use them. They refunded it 100% and didn’t even make us send it back and I ordered this product while my turtle was hibernating. I sadly never got to use it because my turtle passed while hibernating. So I contacted chewy about a refund for the items for KeKe because she has passed and we can no longer use them. They refunded it 100% and didn’t even make us send it back and told us to give it to a shelter, so of course we did. But not only that. A couple days later we got a big bouquet of flowers and the card read “we’re sorry for ur passing of KeKe...” and more comforting things, and it was from chewy! We had no idea they would do that, so it was an amazing surprise and raised our spirits. So I wanted to thank chewy so much for their thoughtfulness for us, and for KeKe. Because they went above and beyond, I will not buy my pets supplies anywhere else. … more

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  • Most Helpful Critical Review

    Slightly disappointed

    By Chantel on Mar 7, 2019

    I have always used AquaSafe products, but I won’t be using this one again. While it does keep the water clear, it leaves a green residue on the rocks and shells in my turtle aquarium (which I cannot stand.) I will be going back to ZooMed brand instead.

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11 Reviews

Showing 1-10 of 11 Reviews

  • 5 out of 5 stars

    100% satisfactory

    By on

    I ordered this product while my turtle was hibernating. I sadly never got to use it because my turtle passed while hibernating. So I contacted chewy about a refund for the items for KeKe because she has passed and we can no longer use them. They refunded it 100% and didn’t even make us send it back and told us to give it to a shelter, so of course we did. But not only that. A couple days later we got a big bouquet of flowers and the card read “we’re sorry for ur passing of KeKe...” and more comforting things, and it was from chewy! We had no idea they would do that, so it was an amazing surprise and raised our spirits. So I wanted to thank chewy so much for their thoughtfulness for us, and for I ordered this product while my turtle was hibernating. I sadly never got to use it because my turtle passed while hibernating. So I contacted chewy about a refund for the items for KeKe because she has passed and we can no longer use them. They refunded it 100% and didn’t even make us send it back and told us to give it to a shelter, so of course we did. But not only that. A couple days later we got a big bouquet of flowers and the card read “we’re sorry for ur passing of KeKe...” and more comforting things, and it was from chewy! We had no idea they would do that, so it was an amazing surprise and raised our spirits. So I wanted to thank chewy so much for their thoughtfulness for us, and for KeKe. Because they went above and beyond, I will not buy my pets supplies anywhere else. … more

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  • 5 out of 5 stars

    Water conditioner

    By on

    It great and they had it great price and in stock. Fast delivery.

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  • 5 out of 5 stars

    reptile water conditioner

    By on

    This water conditioner is very convenient because it has the marks that way you know you’re putting the right amount

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  • 5 out of 5 stars

    Tank conditioner

    By on

    I bought this product for both my red eared slider turtles that are in a 40 gallon tank.And I love the way it keeps the water clear.

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  • 5 out of 5 stars

    Good product

    By on

    It got the job done and the product is as described

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  • 5 out of 5 stars

    It works fine

    By on

    I mean it made my tank crystal clear and it stopped the smelling

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  • 5 out of 5 stars

    Great price

    By on

    Works wonderfully! Great low price! We use it on all of our turtles adult to new hatchlings. I recommend this product

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  • 5 out of 5 stars

    is doing the job

    By on

    My water turtle never complained and is still alive after 5 years using it so i assume it is working well.

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  • 3 out of 5 stars

    Slightly disappointed

    By on

    I have always used AquaSafe products, but I won’t be using this one again. While it does keep the water clear, it leaves a green residue on the rocks and shells in my turtle aquarium (which I cannot stand.) I will be going back to ZooMed brand instead.

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  • 4 out of 5 stars

    Works great

    By on

    Works better than a lot of these type products to clear water

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