What technology does Tile use?
Tile uses Bluetooth to communicate with the companion app on your smartphone or tablet. The Tile app "discovers" a Tile and establishes a connection to it using the Bluetooth signal. Once a Bluetooth connection is made between your Tile and mobile device, Tile then uses the location services of your mobile device to communicate up-to-date location information to the app.
Your Tile can be discovered by your smartphone or tablet within Bluetooth range. To always have the best connection and most up-to-date location information when your Tile and device are within range of each other:
- Bluetooth must always be enabled.
- The Tile app must always be open and running (foreground or background).
- Location services should be enabled.
- "Always" should be checked for users running iOS 11 and later.
- Location Permissions should be toggled on for users running Android.
If any of these 3 things are not true, your Tile, app, and device are not communicating with each other.
How Tile works to find your misplaced items
Tile works in three steps:
- Ring your Tile.
- View your Tile’s last known location on the map.
- Enable “Notify when found” to enlist the power of your community.
Tile’s other features
- Proximity Sensor.
- Find your phone or tablet with a push of your Tile’s button!
- Find your phone or tablet using the web app.
- Sharing your Tile.
Is my phone or tablet compatible with Tile?
Tile is compatible with both iOS and Android devices!
Tile is compatible with the following iOS devices running iOS 10 and up:
- iPhone 5s or newer.
- iPad 3rd Gen or newer.
- iPad Mini 2 or newer.
- iPad Pro or newer.
- Apple Watch Series 1 or newer (Requires iPhone 5s or above with iOS 10 or newer).
New iOS devices will be supported as they become available, as long as they have Bluetooth 4.0 support.
What Android phones will Tile officially work with?
As long as the devices listed below are running Android 6.0 or newer, they are officially compatible with Tile!
- Google Pixel and Pixel 2.
- Samsung Galaxy (S5 or newer).
- Nexus (4 or newer).
- OnePlus (One or newer).
- HTC One (M8 or newer).
- Samsung Note (4 or newer).
- Motorola Moto X (or newer).
There are many different Android devices on the market. If your Android device is not on this official compatibility list, that means we have not officially tested Tile with your device type. There is a good chance Tile is compatible as long as your device is running Android 6.0 or newer and has Bluetooth 4.0, but we cannot guarantee the same level of technical support in troubleshooting scenarios.
- If you are running iOS 9 or older and Android 5.0 or older, the latest version of our app that you will be able to download is 2.27.
What devices will not work with Tile?
Any devices that do not have Bluetooth 4.0 or BLE, will not work. These handsets do not have the hardware to communicate with our Tile hardware or companion app.
At this time, the application is only designed to run on mobile devices, as the community relies on proximity to a device in order to locate a missing item. We plan to explore enhanced capabilities later in our growth plan.
Can I share my Tile with someone who has a different kind of phone than I do?
Sure! As long as the person you’re trying to share your Tile with has the app on their device, and they have an account, you can share your Tile with no trouble at all!
If they don’t have the app or an account, you can send them an invitation to create an account via email.
How loud is Tile's volume?
Each of Tile’s song choices has a frequency range of 131 Hz to 8000 Hz, to cater to a variety of hearing sensitivities.
Can’t hear your Tile?
If you’re ever having trouble finding Tile by sound alone, there’s a proximity sensor that visually shows you if you’re getting closer or farther away from your Tile! To get started, tap on the Tile icon in your app to turn your green "in range" circle into a proximity sensor.
If the ring around the Tile icon is entirely green, you should be close enough to hear it by sound!