Customer Reviews

This is a amazing tracker! I love all the health benefits it shows too. It gives me peace of mind knowing my pup is safe at home and also helps me know if his scratching is elevated! What a pleasant surprise! Also who knew my pup sleeps sooo much!!!#chewyteamrated

We have two dogs on a large, rural property where there are multiple homes people are occupying. Unfortunately, a couple of the tenants can't seem to remember to close the darn gates! These trackers have been a life-saver! They notify you via text when the dogs go "exploring" out of range of the home's WiFi or a designated safe zone, and the tracking feature leads you right to them! Had them on the dogs for five days, and the battery life is still over 50% remaining, despite having to engage the GPS tracking three times already!

Their customer service will take forever to reach back to you I lost a month of my trial due to them being slow. I have an active dog and it only stays charged for 3 days. The product also broke and couldn’t connect to the collar in the first month of my trial. Overall health features are nice on it but the gps can lag and give false reads. It’s just average hoping there are better collars and I’m trying the fi one right now because it has better battery and is has more reliable with the signal.

Absolutely worth the piece of mind. It does require a monthly/ yearly fee but it tracks spot-on and the little health and activity features are helpful. It might be bulky for really small dogs.

I had originally wanted to purchase this when I first brought my Golden Retriever home, but seeing as how the age needed for a baseline is 1 year, I waited. The health tracking aspect is absolutely wonderful. I love that it gives me progress on our daily activity goal, really gives you motivation to get out and play those extra few minutes. I love that it gives you baselines for their drinking, licking, sleeping, and scratching habits; this was a feature I didn't know about until after I purchased. It does take about a week to establish your dogs baseline activity and gets more precise the longer they wear it. Now, here's the flaw. It's advertised as a GPS tracker, but the GPS only really I had originally wanted to purchase this when I first brought my Golden Retriever home, but seeing as how the age needed for a baseline is 1 year, I waited. The health tracking aspect is absolutely wonderful. I love that it gives me progress on our daily activity goal, really gives you motivation to get out and play those extra few minutes. I love that it gives you baselines for their drinking, licking, sleeping, and scratching habits; this was a feature I didn't know about until after I purchased. It does take about a week to establish your dogs baseline activity and gets more precise the longer they wear it. Now, here's the flaw. It's advertised as a GPS tracker, but the GPS only really works when you're on WIFI. I took my dog to the park and while at no point did it alert she was far away from me as a "breach", when my husband and I later looked at map it had said she had been in a neighborhood nearly 1 mile from where we had actually been. It's not like we were in the middle of nowhere either, we should have had pretty accurate data for being in Arlington. We love to camp and hike, so the GPS feature was the primary factor in my purchase and the fact that it isn't reliable off a WIFI network despite purchasing the $90 AT&T plan is disappointing. As far as purchasing the product from chewy, that's the only reason it's getting 4 stars instead of 3. It shipped and delivered quickly and was packaged just as it would have been from the actual website. … more

Great tool to track your pet whenever they break the fence

This product is amazing but only lasts about 10 days. It also only counts where we are when going on a walk every 10 minutes so does not collect right.

I’ve had this on our 6 pound Maltese mix for 24 hours now. I will say it’s a little big for him and we’ve had 3 false escape reports so far. The pluses I like so far is that it barely has used any battery life, the app is super simple to use and set up preferences, and I like the light on the tracker. I will keep giving this a try for a few more days and see how many more false reports come in. He’s hooked to our wifi and it will still send me a notification that he’s 0.3 miles away from home when he’s sleeping on the couch. If we still have issues I will return it.

I bought a Whistle expecting to be able to track my dog on the app if she got lost. We were in the woods and I tried the app but only saw the spinning update arrow...for over 1.5 hours. In that time I called the Help Center and received a call back about an hour later. The person I spoke with said two things: first, maybe it was under a bush and couldn't get a signal (it's winter). His second comment was that maybe I was in an area that did not have AT&T service (even though I had almost full bars of service- not AT&T). Let's look past the first suggestion and look at the second- I could not track my dog because she was not in AT&T's service area. If your pet gets lost in an area that doesn't I bought a Whistle expecting to be able to track my dog on the app if she got lost. We were in the woods and I tried the app but only saw the spinning update arrow...for over 1.5 hours. In that time I called the Help Center and received a call back about an hour later. The person I spoke with said two things: first, maybe it was under a bush and couldn't get a signal (it's winter). His second comment was that maybe I was in an area that did not have AT&T service (even though I had almost full bars of service- not AT&T). Let's look past the first suggestion and look at the second- I could not track my dog because she was not in AT&T's service area. If your pet gets lost in an area that doesn't have good AT&T service, the Whistle is useless. Isn't that the main point of the Whistle? I've also been in places that do have good service and still observed poor performance. I've given it a few years and this was the last time I was going to let the device frustrate me. I just cancelled my service but am still on the hook for 6 more months. I tried to cancel by using the link in their app and it bounced back to me as "address not found". I like the idea of the Whistle but it doesn't work as reliably as advertised. The customer service is poor unless you keep digging for further assistance. The only reason for the second star is that it's nice to see daily and weekly activity even if the distances are somewhat incorrect. In my experience, Whistle makes a lot of promises that sound great but fails to reliably live up to them. TL;DR: Whistle didn't track and Help Desk didn't help. … more

We’ve had ours for about 6 months now and it has helped us keep tabs on our pesky beagle! We also can monitor her scratching and licking which is important to us since she has allergies