Business Profile

We asked ourselves: Can we create a household brand and sustainable business that will allow us to pursue our passion for helping animals? From that question, Chewy.com is born.

In 2011, two 20-somethings decided they wanted to create an organization that would benefit pets in need. Despite the best of intentions, they realized that their vision would only allow them to help a handful of pets. So they changed strategy and came up with an idea that would allow them to make the lives of pet parents more convenient, while providing them the opportunity to support the pet charities that they believed in on a much larger scale. In just two months, Chewy.com was formed and launched with more than 70 brands of pet food, treats and supplies available online. 

Determined to thrive in a space where previous companies have failed, the founders implemented a solid strategy to create a strong consumer and business base through a fresh approach to purchasing pet products. These young businessmen developed a proprietary online ecommerce and fulfillment platform to anticipate, forecast and successfully scale the influx of traffic and sales, which is constantly increasing as they include new categories and products. Keeping product fresh is vital for pet food, which is why warehouse locations were strategically chosen to ensure expedited delivery nationwide, while keeping shipping costs low for the consumer.   

Chewy.com saw immediate success. Since its launch in September 2011, the company increased its growth trajectory and doubled its revenue month after month. The online pet retailer offers competitive pricing and free shipping on any order of $49 or more with a promise of fast, 1-2 day delivery from warehouse to the pet parent’s house. For consumers who may have questions on products, Chewy.com has a customer service team in place and available 24/7 via phone. The leadership at Chewy.com is made up of pet parents who understand that the minor details make all the difference when shopping for products.

Additionally, Chewy.com pursues its passion for helping animals by supporting at-risk animals’ lives through the Chewy.com Shelter and Rescue Network and a referral donation program supporting incredible non-profit organizations dedicated to helping animals in need. 

Headquartered in Miami, Florida, Chewy.com’s dedicated staff is committed to providing quality pet products to customers in a fast and easy way. Bottom line, Chewy.com delivers pet happiness – and there’s nothing really better than that.