Our Mission

Our Mission

We’re working to become the largest pet retailer in the world with the most satisfied customers. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers.

Our Promise We're always here for our customers.

We have everything you need for your pet at amazing prices, every day. Explore more than 1,000 favorite brands, including Blue Buffalo, Nutro, Natural Balance, and Tidy Cats – all from the comfort of home.

Our experts are here 24/7 to answer questions and help you find the perfect items for your pet. We also have a 100% Unconditional Satisfaction Guaranteed Policy on every order, just in case they’re not crazy about that new food or toy. Shopping for your pet has never been easier.

Our Promise
Our Culture

Our Culture We work hard, and we win.

At Chewy, we strive to deliver the best products with the best service – and we want to become even better. Happy customers are always our #1 priority, and our team members are passionate about finding new ways to wow both pet owners and the industry at large.

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24/7 Customer Service

When it comes to customer service, we’re breaking records and raising the bar with around-the-clock access to our pet experts.

Over 7k Team Members

We’re always on the hunt for new talent to bring our dreams of the best pet shopping experience to life.

3.6M Sq Ft of Fulfillment

Our philosophy on warehouses: bigger is better! The more pet supplies we stock, the faster we can ship.

1,000+ Brands

Options for every pet are important, so we work with thousands of trusted brands to build the best selection possible.

2 Founders

Ryan Cohen teamed up with Michael Day to create Chewy, revolutionizing the pet industry.

9 Locations

Our team enriches the lives of pets from locations across the US, including FL, MA, PA, TX, NV, and IN.

Our Locations

Florida Headquarters

Florida Headquarters

Dania Beach, FL

Boston Headquarters

Boston Headquarters

Boston, MA

Customer Service Center

Hollywood, FL

Fulfillment Center

Ocala, FL

Fulfillment Center

Clayton, IN

Fulfillment Center

McCarran, NV

Fulfillment Center

Mechanicsburg, PA

Fulfillment Center

Wilkes-Barre, PA

Fulfillment Center

Dallas, TX