Where Pet Lovers Shop

Did you know we're open 24/7, 365 days a year? We're always here working hard to make sure pets across the country stay happy and healthy.

Fun Facts

70,000+

4 and 5 star reviews from pet lovers across the country!

800+

pet lovers work at Chewy.com and we're growing.

100,000+

phone calls every month about everything from toys to food to "my cat loves your boxes!"

18,000+

adorable, fuzzy, or tasty items ready to ship!

Welcome to Chewy.com!

Being a pet parent is one of the best things in life. And we understand because we're pet parents too. In fact, Chewy.com was founded by people with a serious passion for helping pets. They wanted to make the process of finding food, treats and all that good stuff easy to find--and deliver it straight to your doorstep.

Headquartered in Dania Beach, Florida (yes, we wear sandals all the time), Chewy.com's dedicated staff--furry and non-furry alike--are committed to providing the kind of service that makes you go "wow." Our warehouses all over the country can ship the freshest, highest quality products--and fast. And our amazing gals and guys in customer service are here day and night to help. Bottom line is, we're here to make pet happiness happen.

Why we what we do

Our Promise to our Customers

Only the Best Our pets show us love at every turn and rely on us to take care of them. That's why we only offer the best brands of pet food, treats, and supplies-- because they deserve it.

Agents of Awesomeness, 24/7/365 Simmering in sunny Dania Beach, FL, our knowledgeable and friendly customer service team (we can't get them to stop smiling!) is available 24 hours a day, every single day of the year. That means a real person is always here to help.

Seriously Fast Shipping Whoa--that was fast! Place your order before 4pm ET and it will ship the same day. We figure there's no time to waste when your furry family needs their food, treats and goodies.

Freshness Guaranteed All of our food and treats ship directly from our own warehouses which means it's the highest quality possible and always fresh, guaranteed.

Lots of Goodies for your Pets We've got over 18,000 items in stock and ready to ship. Whether it's the food that keeps their bellies full or the toys they cuddle up with at night, we've got it all.

365 Day Hassle-Free Returns Not every purchase can be a home run, and we get it. That's why our policy is simple: if you (or your pet) are not 100% totally, completely, and unconditionally satisfied for any reason whatsoever, let us know! Here at Chewy.com, you're in good paws.

We Know Pet Stuff We realize you're going to have questions about the products you're buying. That's why we work hand in hand with all of our brands so our customer service team can answer any question you might have. We research, attend lectures, and keep up with the latest trends so we can pass on our knowledge to you.

Behind Chewy.com's success is a group of hardworking folks with a deep-rooted passion for pets and a penchant for being spectacular at everything they do. They're here at Chewy.com because they've found a place where good humor, talent, and posters of puppies are happily accepted. Most importantly, they embrace challenge with bare hands and believe that a customer-oriented culture is the only way to live.

Board of Directors

 

Ryan Cohen CEO

Michael Day CTO

Mark Vadon Chairman

 

 

Larry Cheng Board Member

Kevin Hofmann Board Member

 

Management Team

Ryan Cohen CEO

Michael Day CTO

Alan Attal COO

Jim Grube CFO

Stuart Horowitz Chief People Officer

Nicole Morton-Holmes Chief Merchant

Steve Cooke VP of Infrastructure

Kelli Durkin VP of Customer Service

Ken Hara VP of Supply

Susan Helfrick General Counsel

Eric Kau VP of Merchandising Operations

Jason Klinghoffer VP of Corporate Strategy

Mario Marte VP of Finance

Samantha Rassner VP of Software Development

Gregg Walsh VP of Operations

 

Andrea Wolfe VP of Brand Marketing

 

Chewtopians

And helping Chewy.com's management team achieve that success is the slightly quirky and very compassionate group of Chewtopians who truly understand pet happiness. They're a diverse bunch of pet-loving, adventure-seeking, silly hat wearing folks whose sole mission is to enrich the bond between you and your pets.
Join the Chewy.com Family

We are dedicated to supporting non-profit organizations that help animals in need.

The Chewy.com Rescue and Shelter Network is open to all registered non-profit organizations that specialize in assisting pets in need. By joining our free Rescue Network, your non-profit organization will have access to programs providing donations and fundraising opportunities.

EMAIL RESCUE@CHEWY.COM TO JOIN THE RESCUE PROGRAM