Last Updated: November 19, 2024
Welcome to the terms and conditions (“Terms”) for the Chewy+ membership program. These Terms are between you and Chewy Canada, Inc. and/or its affiliates (“Chewy” or “we”, “our” or “us”) and govern our respective rights and obligations. Please note that your use of our website and Chewy+ are also governed by the agreements listed and linked to below. If you sign up for a Chewy+ membership, you accept these terms, conditions, limitations and requirements.
BY ACCEPTING THESE TERMS, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE TERMS AND TO ABIDE BY ALL OF THE REQUIREMENTS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS SITE OR ACCEPT THESE TERMS OF USE IF YOU ARE UNDER THE AGE OF MAJORITY IN THE JURISDICTION WHERE YOU RESIDE.
Membership Fee, Renewal & Cancellation
The membership fee for Chewy+ is stated on the Chewy+ Membership Page. From time to time, we may offer different membership terms, and the fees for such membership may vary. If you participate in a separate membership or similar program by Chewy, different terms and conditions apply. Unless stated expressly, discounts and benefits of participating in multiple programs offered by Chewy are not compounded and may not be used together.
The Chewy+ membership fee is non-refundable except as expressly set forth in these Terms. Taxes may apply on either or both of the membership fee and the reduced shipping and handling charges for Chewy+.
If all eligible payment methods we have on file for you are declined for payment of your membership fee, you must provide us with a new eligible payment method promptly or your membership may be canceled without notice. If you provide us with a new eligible payment method and are successfully charged, your new membership period will be based on the date of the successful charge.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR CHEWY+ MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
We may from time to time offer Free Trial Chewy+ memberships for a limited period of time. These free trials are available only to customers who have never subscribed to Chewy+ before. The Free Trial Chewy+ membership shall act in the same manner as a full Chewy+ membership, including renewal and cancelation terms set forth herein.
You may end your Chewy+ membership by visiting your account or calling Customer Service at 1-844-422-4399, subject to certain restrictions and charges. If you end your Chewy+ membership, you can continue to use your Chewy+ membership until the end of your paid membership term. If you end within 3 business days of signing up for or converting from a free trial to a paid membership, we will refund your full membership fee on the original method of the payment; provided that we may withhold from your refund the value of Chewy+ membership benefits used by your account during this 3-business day period if less than the membership fee. If you end at any other time, we will refund your full membership fee only if you and your account did not make any eligible purchases or take advantage of Chewy+ benefits since your latest Chewy+ membership charge.
Shipping Benefits and Eligible Purchases
Chewy+ benefits depend upon inventory availability. They are limited to certain eligible products sold by Chewy.com/ca on the Chewy.com/ca website. Products eligible for free shipping will be indicated as eligible on product detail pages. Some special product, order, handling fees, and/or taxes may still apply to eligible purchases. The Chewy+ membership page provides information about eligible items, shipping cost, and shipping speed.
Chewy+ Rewards
For every eligible $1 CAD purchase on Chewy.com/ca website, after discounts and promotions applied and before taxes, you will earn $0.05 credit “Chewy+ rewards” that can be redeemed for your future eligible purchases on Chewy.com/ca if you have more than $0.01 in Chewy+ rewards. The amount of credit earned on each transaction is an estimated amount until the order is shipped, at which point the rewards earned will be reflected in your available rewards balance. Please note that Chewy+ rewards has no cash or other monetary value other than redeemable value determined by Chewy on Chewy.com/ca website.
Your Chewy+ rewards are not transferrable and your Chewy+ rewards will expire after 12 months if no Chewy+ rewards are earned or redeemed in the 12 month period since you the last earned or redeemed Chewy+ rewards.
NOT APPLICABLE FOR CONSUMERS RESIDING IN QUEBEC: We will send you notice that your Chewy+ rewards will expire 60 to 90 days prior to the expiration date for your Chewy+ rewards.
APPLICABLE ONLY FOR CONSUMERS RESIDING IN QUEBEC: We will send you notice at least 30 days, but not more than 60 days before the expiration date for your Chewy+ rewards.
Purchases of Gift Cards and insurance products, such as CarePlus plans, are not eligible to earn Chewy+ rewards. Chewy+ rewards can be earned on purchases limited to $3,000 in a given year. Any purchases of eligible products cannot be used to earn Chewy+rewards, if the customer’s annual spend on Chewy is over $3,000.
Exclusive Member Offers and Promotions
From time to time, we will offer Chewy+ members additional, limited time offers, including discounts on products, rewards multipliers on certain categories, and exclusive promotional periods. Chewy+ members are eligible for such offers only during the time period communicated. Chewy reserves the right to limit offer eligibility based on Chewy history, purchase history, and other similar defining behavior characteristics. Chewy may choose in its sole discretion to remove offers at any time. Each offer will be subject to its own terms and conditions.
For additional details, please click here
Any benefits are subject to applicable laws and regulations and some benefits may not be available where you reside.
Other Limitations
- We may send you email and other communications related to Chewy+.
- You may not transfer or assign your Chewy+ membership or any Chewy+ benefits, including promotion codes for Chewy+ memberships or benefits, except as allowed in these terms.
- Chewy+ members are not permitted to purchase products for the purpose of resale, rental, or to ship to their customers or potential customers using Chewy+ benefits.
- Some Chewy+ benefits may require certain purchase thresholds, have quantity or shipping address limitations, or require members to meet specified criteria in order to access them. Visit the .
- Chewy+ is limited to individuals purchasing for their own personal or household use; use for resale or bulk purchases is prohibited.
Personal Information
We will collect and use your Personal Information as described in our Privacy Policy
Agreement Changes
NOT APPLICABLE FOR CONSUMERS RESIDING IN QUEBEC: We may in our discretion change these Terms, Chewy’s Terms of Use and Privacy Policy, or any aspect of Chewy+ membership, by providing you with 30 days prior written notice.
APPLICABLE ONLY FOR CONSUMERS RESIDING IN QUEBEC: We may amend any element of these Terms. We will notify you in writing between the 90th and the 60th day preceding the coming into force of the amendment. The notice will set out exclusively any new applicable clause or, any amended clauses and former clauses. The notice will also specify the date of the coming into force of the amendments. If an amendment increases your obligations to us or reduces our obligations to you, you may refuse such amendment and cancel the agreement without cost, penalty or cancellation indemnity by sending us written notice to that effect no later than 30 days after the amendment comes into force. This clause applies to amendments by way of notification only and does not apply to amendments for which we have sought and obtained your explicit or implied consent.
NOT APPLICABLE FOR CONSUMERS RESIDING IN QUEBEC: If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. EXCEPT WHERE REQUIRED BY LAW, YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST END YOUR MEMBERSHIP.
Termination by Us
We may refuse or terminate your Chewy+ membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that violates these Terms or any applicable law, involves fraud or misuse of the Chewy+ membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Limitation of Liability
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN CHEWY’S TERMS OF USE, OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE LAST MEMBERSHIP FEE YOU PAID. THIS LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR CHEWY+ MEMBERSHIP.
Dispute Resolution
Any and all disputes between you, and Chewy, including disputes related to Chewy+, your Chewy+ membership, and/or these Chewy+ Terms and Conditions, will be resolved under the dispute resolution provisions, found in the Chewy Terms of Use.
Chewy Canada Legal
7398 Yonge St.
Suite 6D-783
Thornhill, ON L4J 8J2