Free Vet Team Chat — Skin Issues

Yes, you will always chat with a live veterinarian (vet) or veterinary technician (vet tech). 

Our online vet techs are either certified (CVT), licensed (LVT), or registered (RVT), depending on the state where they were credentialed. 

Our online vets are licensed Doctors of Veterinary Medicine, or DVMs. You may also see “VMD,” which is Veterinariae Medicinae Doctoris. The University of Pennsylvania is the only school that issues the VMD diploma, while other veterinary schools issue the DVM diploma.

Chat with our vet team

Connect with a Vet is completely free for customers in the United States, except for those in Alaska, Georgia, Hawaii, or Puerto Rico. All you need to do is set up a free Chewy account.

Chat with our vet team

No, they do not receive incentives for recommending products.

We can help you determine what is an urgent skin condition or wound versus something you could wait to see your regular vet about. The Chewy vet team can also recommend products you may be interested in or things to ask your vet about. 

We can offer guidance about all sorts of skin conditions, like:

• Rashes 
• Growths or bumps
• Itchy, dry, or flaky skin
• Hot spots
• Chewing on paws
• Scrapes, cuts, and bite wounds
• Anything else you have questions about

Chat now about your pet’s skin issue

Whether your pet is having symptoms of an illness or injury, or you have questions about their well-being, our vets and vet techs are here to help. They can help you understand the urgency of your pet’s situation and advise you about seeking in-person or emergency care. If your pet is experiencing a life-threatening situation, go directly to the closest veterinary clinic.

Use your live chat consult to get free online vet help for questions like:

• “My dog ate chocolate [or socks, or sneakers—you know how it is]. Does he need emergency care?”
• “My cat has been scratching at her ears this week. How can I get her some relief?”
• “My dog is showing signs of separation anxiety. What can I do to calm her down when I leave the house?”

Chat with our vet team

In live chat consults, you can chat with a veterinary professional to get advice right when you need it. Use the text-based live chat consult to exchange messages, pictures, and videos with the vet or vet tech during the consult. 

After the chat ends, you’ll get a follow-up email with a summary written by the professional you chatted with. It will also include links to helpful articles and products they discussed with you.

Chat with our vet team

Chewy’s vet team is available 365 days a year, including holidays, during these hours:

6 a.m. to midnight ET (3 a.m. to 9 p.m. PT) Chat with our vet team

Currently, Connect with a Vet is only available for dogs and cats.

No, we cannot prescribe medication for your pet or authorize medication refills. Please consult your local veterinary clinic for help with medications. If you aren’t sure where to go, our vet team can refer you to a veterinary clinic in your area.

Once you have a valid prescription from your regular vet, Chewy’s Pharmacy can fulfill it. If you run out of refills, you can contact your vet directly, or have Chewy Pharmacy reach out to them for authorization when you place an order.