What is Autoship?
Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.
How do I set up an Autoship so I can receive a recurring delivery?
Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.
What are the benefits of Autoship?
After your first Autoship discount, you’ll save an extra 5-10% on select brands for all future Autoship orders.
Is there a membership fee?
There's no membership fee, and you can cancel at any time.
Can I order prescription medications with Autoship?
Yes–if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications.
How will I know when my Autoship is on its way?
We'll send an email to remind you of your upcoming Autoship orders as well as when your Autoship order ships.
How can I change my shipping date or delay my Autoship?
Go to Manage Autoship, select the Autoship you need to reschedule, click the "Change" link in the Next Shipment section on your computer or the "Change Date" button on your mobile device, and select your preferred shipment date. You can change your shipping date up to 24 hours before your next scheduled shipment.
How can I add or remove items in my Autoship?
To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!
To remove items: go to Manage Autoship and select your Autoship, then click the X in the top right corner of the item you no longer want.
How can I change my payment method?
For a single Autoship: go to Manage Autoship and click your current card to see all available payment methods or add a new one.
For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use this credit card" checkbox.
When will my credit card be charged?
Your credit card will be charged automatically on the date the order is shipped but you may see a pending charge as soon we begin to prepare your order. There's no need to call or update anything online.
How can I change my shipping address?
For a single Autoship: go to Manage Autoship and click your current address to see all available addresses or add a new one.
For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this address" checkbox.
How can I cancel my Autoship?
Go to Manage Autoship, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page.