A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.  

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase. 

Orders over $49 ship free! All other orders ship for a flat rate of $4.95.

Most customers can expect to receive their food and supplies within 1 to 3 days. Please check your order confirmation email for a more accurate estimated delivery date or window. If your order does not arrive by that date, please contact our Customer Care team for support.

For orders with prescription items, customers can expect delivery within 3-5 days. This includes the time needed to receive vet approval, which typically takes 1-2 days.

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.

All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Yes -- customers can place orders on Chewy.com, which currently ships to the contiguous US, or on Chewy.com/ca, which currently ships to Southern Ontario, including Toronto, Hamilton, Niagara, Ottawa, Sudbury, and North Bay areas (postal codes starting with L,M,N, and K). 

No – we are unable to ship to P.O boxes or APO/FPO addresses.

We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.

Picture Proof of Delivery (PPOD) is a service that lets you see a photo of your package when it’s delivered by FedEx only. When your order arrives, a photo is taken at the delivery location and, when available, can be viewed by clicking the “View Delivery” button in your delivery confirmation email. While most deliveries include a photo, some may not due to technical or logistical reasons.

Refunds may be issued either to your original payment method or issued to your Chewy Gift Card balance via a Chewy eGift Card. Depending on your banking institution, refunds to original payment methods may take 3 to 5 business days to process. Refunds to your Chewy Gift Card balance via a Chewy eGift Card may take 15 to 20 minutes to process. Refunds to Chewy Gift Card balance are subject to the Chewy Gift Cards Terms & Conditions.

If you and your pet aren't 100% satisfied, just refund or replace your items for free within 365 days of purchase. No fuss, no fees, no worries. We promise to always make it right for you and your pet. If you'd like to request a refund or replacement, chat with us, with your order number, or call us at 1-800-672-4399. At our discretion, a refund or replacement maybe issued without requiring a return.

We do not accept refunds or replacements on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you orprovide a refund on a case-by-case basis. 

Chewy.com does not take title to refunded or replaced items unless a return is requiredand then only once the item arrives at our fulfillment center.

Yes, items purchased with a promotional discount are eligible for return within the 365-day return window. Refunds will be processed based on the amount you paid after applying the discount.

Opened pet food and litter are eligible for return. Chewy’s Customer Care team will help provide additional packaging guidelines if needed.

If your item arrives damaged, please contact Customer Care as soon as possible. We will either issue a refund or send a replacement at no additional cost. Please chat with us, with your order number, or call us at 1-800-672-4399 to speak with our Customer Care team.

Return labels remain active as long as the item is eligible for return. We recommend using them promptly to avoid any potential delays in processing your refund.

Yes, items received as part of an Autoship order are eligible for return. Contact Customer Care if you need any assistance adjusting your Autoship subscription (e.g., frequency, quantity, etc).

If you return your entire order for a refund, any shipping fees paid at the time of purchase will also be refunded. However, if only some items from your order are returned, shipping charges will not be refunded. For further assistance, please contact our Customer Care team.

If your package is missing, please check your package delivery confirmation email and tracking details first. Prescription items will ship separately than other items. If your order shows a successful delivery scan but you haven't received the package, you can report missing packages to us up to 30 days from the delivery date listed in the tracking details. Reporting within this window allows us to quickly verify and resolve the issue. If your order doesn't have a delivery scan, please contact our Pharmacy Customer Care team for further assistance.

Go to Manage Autoship and select the Autoship you would like to cancel. Select "Cancel" to cancel all future Autoship shipments of these items. If you need help, call customer care at 1-800-672-4399.

Go to Manage Autoship, choose your Autoship with the address you want to update, and click your current address to see all available addresses or add a new one.

For a single Autoship: Go to Manage Autoship and select your current payment method to see all available payment methods or add a new one. To add a Gift Card, select “Add a Gift Card” and choose a Gift Card saved to your account or add a new one. 

For multiple Autoships: Go to your Payment Methods, edit your existing payment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox.

Your payment method will be charged automatically on the date your Autoship order is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order. The pending charge will disappear 24 to 48 hours after your order has shipped. There's no need to call or update anything online.

Go to Manage Autoship and select the Autoship you would like to change. To delay your order, select that says “Skip Order.”  

If you want to place your order early, select the button that says “Order Now” and confirm your selection.

To change how often your Autoship arrives, select the “Change” link in the Frequency section. Choose your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date. 

To change the date of your next order, select the “Change” link in the Next Order section and choose your preferred order date. 

You can change your order date up to 48 hours before your next scheduled order. 

After your first Autoship discount, you’ll save an extra 5% on select brands for all future Autoship orders.

We’ll send you a reminder email 3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.

There's no membership fee, and you can cancel at any time.

Yes, if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications.  

If we do not receive a prescription, or if your prescription is expiring soon, one of our team members will reach out to your vet to obtain approval. We will contact you if we need any information from you.  

To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!

To remove items: go to Manage Autoship and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.

On the item page, select the Autoship button and then "Add to Cart." You will select your schedule at checkout.

Also when you add items to your cart and proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.

Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.

When your next Autoship delivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers. 

Yes.  Chewy Pharmacy can only fill prescriptions written specifically for your pet by a licensed veterinarian.

Both prescription medications and veterinary diet items require approval from your veterinarian. Chewy contacts your veterinarian via phone and fax to get approval. The approval can take up to 3 days.

Prescriptions are typically processed by the pharmacy within 24-48 hours after we receive a valid prescription from your veterinarian. 

If we get the required approval from your vet, most customers can expect to receive their orders within 3 to 5 days.

No, we do not accept returns on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Please call us at 1-877-977-3879 or chat with us, anytime to get more information.

We're available all day every day, 24/7, 365 days a year.

It is not necessary to have a written medication prescription or vet diet authorization on hand before you place your order with Chewy. However, if you do have a written medication prescription or vet diet authorization, please follow the steps below.

For veterinary diets, there are two options for sending a written vet diet authorization: Go to Prescriptions in your Chewy.com account and upload your vet diet authorization, or email the vet diet authorization to vetdiet@chewy.com.

For prescription items, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

3621 Fern Valley Rd

Louisville, KY 40219

If your order includes Gabapentin, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

360 Research Drive

Pittston, PA 18640

Due to regulations, we can't accept pictures or photocopies of your medication prescription.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information, select your approval method, and place your order.

If you select "Chewy Contacts Vet" while placing your order, we will contact your veterinarian on your behalf to get approval for your pet’s prescription.

We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. Our priority is your pet's health, so we carry the same high-quality prescription items found in vet clinics. Call us at 1-877-977-3879 or chat with us any time, if you have any questions about our pharmacy items.

Chewy operates licensed pharmacies at the following locations:

• Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338 - Arizona License: Y007787
• Florida - 3376 NW 35th Avenue Rd., Ocala FL 34475 – Florida License:  PH34831
• Kentucky - 11403 Bluegrass Parkway Suite 650, Jeffersontown, KY 40299 - Kentucky License: P08055
• Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043
• Texas - 7243 Grady Niblo Rd, Suite 100, Dallas, TX 75236 - Texas License:  34999

Compounding is a way for licensed pharmacists to create a customized medication that meets your pet’s specific needs. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. For example, if a medication is only available in pill form, the pharmacist might create it in liquid, cream, soft chew, capsule, powder or paste form.

Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. 

Chewy Compounding Pharmacy has achieved PCAB Accreditation, so you can be assured that you have selected a pharmacy that is committed to meeting national quality standards.

Please immediately contact your vet if your pet has a negative reaction to the medication.

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Yes, you need to have an account on Chewy to place any orders.

We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.

Yes. If you have selected “Chewy Contacts Vet”, we will reach out to them for a valid prescription written specifically for your pet.

Yes — if you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.

You can call us at 877-977-3879 or chat with us anytime. 

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

It is not required to have a written prescription on hand when you place your order, but before we ship your order, Chewy Pharmacy must have a patient-specific prescription written specifically for your pet  by from a licensed veterinarian on file before it can dispense a medication.

At checkout, simply select “Chewy Contacts Vet” and we will contact your veterinarian on your behalf to get your pet’s prescription.

• Check for an expiration date printed by the manufacturer on the bottle or box.
• Check for an expiration date printed on the pharmacy’s label.
• Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

Medications that require a vet's prescription will have an "Rx" next to the item name on our website and app.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information.

Once you place your order, you have the option for Chewy to call your vet for authorization. For even faster service, you can:

Upload an authorization to your Chewy.com account.

-OR-

Email the authorization to vetdiet@chewy.com.

Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. For example:

• Your pet has trouble taking pills but will take medication in a flavored liquid or other form.
• Your pet needs medication in a strength that is not commercially available.
• Your pet is allergic to a specific ingredient in a medication.

Always talk with your veterinarian about any concerns you have about your pet’s health so they can prescribe a treatment for your pet’s unique needs.

Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

We source all our compounding ingredients from FDA- registered manufacturers and distributors.

If your package is missing, please check your package delivery confirmation email and tracking details first. Prescription items will ship separately than other items. If your order shows a successful delivery scan but you haven't received the package, you can report missing packages to us up to 30 days from the delivery date listed in the tracking details. Reporting within this window allows us to quickly verify and resolve the issue. If your order doesn't have a delivery scan, please contact our Pharmacy Customer Care team for further assistance.

When you place an order, Chewy contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge, in your bank or credit card account. We only charge your payment method when your items ship.

Your bank will reserve the funds in your account until your items ship or the authorization expires. Depending on your bank’s policy, you may see an authorization charge even for a canceled order. If your items don’t ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

• One authorization charge for the grand total of your order
• Separate, final charges for each shipped box

You’ll only be charged for shipped items.

To pay with a credit or debit card, go to Payment Methods and click the blue hyperlink that says “Add a New Credit or Debit Card.” Fill in the required information exactly as it appears on the card and click the button that says “Save Payment Method.” If you’re using an international credit card, please enter your shipping address in the contiguous U.S. into the billing address field and contact us with your true billing address.

To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Chewy.com.  

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

To pay with Google Pay, at checkout select "Buy with G Pay" and submit your Google login information. Verify the billing information and select "Pay." This will complete the purchase. 

To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN.  

You can also add or change any of the payment methods we accept at Checkout.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and PayPal. We also accept Chewy Gift Cards.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

To place an order, make sure you are logged in to your Chewy account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart select “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, select the button that says “Proceed to Checkout.” While you’re shopping, you can always select the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S and some parts of Canada. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, select “Place Order.” We’ll send you an email confirming your order. 

At this time, we do not offer any additional discounts for veterans or senior citizens. If you’re looking for additional savings, check out Today’s Deals.

Yes, we accept manufacturer coupons. Please place your order and mail your coupon to:

Attn: Chewy Coupons 7700 W Sunrise Blvd, Plantation, FL 33322

Include the original coupon, your email address, and your recent order number so our customer care team can process the coupon for you. We cannot accept expired, copied, scanned, emailed, competitor, or rebate coupons.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check Chewy’s terms and conditions found on the email or mailer you received.

You may see strikethrough prices like this while shopping for your pet:

Was Price: $14.99List Price: $14.99

Was Price: This price is determined by the recent price history of an item sold by Chewy. The Was Price is a price that was offered for at least 30 of the past 90 days.

List Price: This is the suggested retail price of an item from a manufacturer or supplier or other retailer. We show a List Price for products offered by other retailers at or above the List Price in the recent past. It may not necessarily reflect the prevailing or regular retail price of the product.

You can start using your plan after your waiting periods are complete. The waiting period may vary by provider and state. To find your waiting periods, please refer to your policy declaration page. Some states have a deferral period before your coverage starts. If you have questions on whether this applies to your state, you can check your policy documents or give us a call at 800-672-4399 to talk to our insurance experts.  

Insurance plans:  

Trupanion 

• The length and start time for Trupanion waiting periods vary by state.  

• Accident Only: 0-5 days for accidents, 12-30 days for cruciate knee injury.  

• Accident & Illness: 0-5 days for accidents, 12-14 days for illnesses including cruciate knee injury.   

Lemonade  

• Lemonade waiting periods begin on the policy effective date (00:01 a.m. the day after you purchase your policy).  

• All Lemonade plans have waiting periods of 14 days for illnesses and 30 days for orthopedic.       

Wellness plans:  

• Wellness add-ons may not have a waiting period however select states may have a deferral period.   

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

To file a claim, the process varies by vendor: 

Trupanion:  

When you schedule your appointment, ask your vet if they have Trupanion’s patented software and can submit claims for you. And if your veterinarian is set up to accept direct payments from Trupanion, you would just pay your portion of the veterinary invoice at checkout, and Trupanion can often take care of the rest within minutes. You’ll first need to meet your deductible, then co-insurance will apply. If your veterinarian is not set up to receive direct payments, Trupanion can reimburse you quickly.

All they need is a copy of your itemized invoice and a few details about your claim, which you can submit through the Member Portal or by mail:  

Through Member Portal:  

1. Visit the Member Portal. Use your Chewy account to access https://www.chewy.com/pet-insurance/policies/dashboard.  

2. Select the reason for your claim and add details about your pet's treatment (optional).  

3. Upload your invoice.  

Invoices are usually paid within 3 days, often within 24 hours. If Trupanion needs more information or it's your first claim, it may take longer.  

By email:  

Send a copy of your itemized invoice to: care@trupanion.com 

By mail: 

Trupanion, Attn: Chewy Claims 

6100 4th Avenue South, Suite 200 

Seattle, WA 98108 

Lemonade:  

After you purchase your policy, you'll get a unique link to download the Lemonade app. You can file a claim through the app:  

1. Open the Lemonade app and click the “File a Claim” button. Lemonade will send a text to verify that it's you.  

2. Answer a few questions about the issue your pet had, the date, and the cost of care.  

3. Record a short voice memo (optional).  

4. Upload the invoice. You can itemize it by typing into the chat.  

Nearly 50% of claims are settled immediately. If Lemonade needs more information or it's your first claim, it may take longer.

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

You can see any licensed veterinarian, animal hospital, or approved specialist in the United States. For Trupanion, this also applies to Canada, and Puerto Rico. 

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

CarePlus doesn’t have plans that cover pre-existing conditions. This is typical for pet insurance companies.  

However, if your pet is diagnosed with a condition that is treatable and fully resolves, like parvovirus, coverage may be available for that condition in the future. And you can still get coverage for future costly emergencies and new conditions that show up. Pre-existing conditions do not determine your eligibility for coverage or your premium price; they simply determine what we are able to cover.  

• Trupanion insurance plans: After your waiting period ends, Trupanion will review your pet's medical history and compile any past conditions that may impact your pet's insurance coverage (does not apply to Accident Only plans). You can request this information from Trupanion.  

• Lemonade insurance plans: Lemonade will review your pet's medical history and determine what they consider to be a pre-existing condition. 

• Wellness Plans: Pre-existing conditions do not apply for wellness add-ons.  

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

Based on your enrollment date, this will be your monthly billing date for your selected payment method. Your rate will remain the same until the renewal period, unless you move or update your pet’s information. At renewal, any rate changes will be communicated in advance for both Trupanion and Lemonade. Rate changes can be a result of multiple factors like location, the costs of vet care, and health trends. Rates will never increase because you file a claim or use your coverage. For Trupanion plans, rates will never increase due solely to the age of the pet. 

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

With Trupanion, you can cancel your policy two different ways:

You can call Trupanion and their agent can support their cancellation process over the phone. You can also email care@trupanion.com to initiate your cancellation request.

With Lemonade, if you have any questions or concerns about your policy before canceling, please don’t hesitate to get in touch by emailing: help@lemonade.com, or via phone at 1-844-733-8666. 

If you do decide to go ahead and cancel, here’s how:

You can cancel your policy through the Lemonade Mobile mobile app.

Canceling your policy is simple:

1. From your pet policy screen on the Lemonade app, select the policy you wish to cancel

2. Tap the three dots in the top right corner

3. Tap “Cancel Policy”, and Maya will take you through the cancellation process from there

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

For Trupanion, simply log into your Member Portal and you can view this status in two locations:

• At the bottom of the Overview section, under ‘My recent claims’ or you can access a full view of claims from the ‘View all claims’ button or Claims section on the top header.

For Lemonade,

• Use the Lemonade app: Open the app and navigate to the claim section. You can submit new claims and often view the status of ongoing ones here.

• Check your email: Lemonade will send updates to the email address associated with your policy. Look for emails regarding the status of your claim, especially after you've submitted it.

• For approved claims: You will be notified by email and receive payment directly in your bank account after the deductible and co-insurance are subtracted. 

• For Lemonade preventative care claims

  • You can check your available reimbursement amounts for preventative care on the Lemonade app under your policy details.

  • Keep in mind that preventative care claims are reimbursed up to the limits of your specific package, and your annual deductible does not apply. 

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

For Trupanion, you can either call for an agent to support account and pet details updates or self-service changes in your Member Portal in the Profile section.

For Lemonade, many updates can be made directly in the Lemonade app. To access and update your information, sign in to the Lemonade app using your email address. You'll receive a One Time Password by email or text to complete the login.

1. Quick updates in-app:

   1. Billing information

      1. Tap the 'Profile' icon in the top left corner and select 'Billing details' to update your card on file

   2. Pet Profile Completion

      1. First time in-app? Look for a "Complete [Pet Name]'s Profile" section on your main screen to add missing vet info and medical records.

   3. Policy Details

      1. From the app home screen, tap on your active policy to:

         1. View policy coverage

         2. File a claim

         3. Submit preventative care reimbursements

2. Use Maya (Our AI Assistant):

   1. Available 24/7, Maya guides you through common tasks. Open the chat box in the top right corner for quick help. Anything Maya can't handle will be forwarded to the Lemonade team.

   2. Updates the Lemonade team can help with, include:

      1. Pet age or breed updates

      2. Vet contact information updates

      3. Address changes

3. Need More Help?

   1. Contact the Lemonade team directly:

         Email: help@lemonade.com

         Phone: (844) 733-8666 (7 days a week, 8 AM - 11 PM ET)

Policies are sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (CA license No. 0L73896, NPN: 20564519, licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. Insurer Disclosure of Important Policy Provisions.

You can use our eGift Cards to shop on the Chewy website and mobile apps. Simply add items to your cart and go to checkout. At checkout, click “Apply Chewy Gift Card” and enter your eGift Card number and PIN. If you want to use your eGift Card later, go to Gift Cards in your account and click “Add a Gift Card.” This will save your eGift Card in your Chewy account so you can use it on a future order.

If your eGift Card doesn’t cover your order total, add another payment method in Checkout to cover the remaining amount.

Chewy eGift Cards are emailed to recipients within one hour after you place your order.

We currently offer eGift Cards, a digital gift that’s sent by email and you can find physical Gift Cards at select brick-and-mortar retailers.

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

If you’re not 100% unconditionally satisfied with your pet supplies, please call us 24/7 at 1-800-672-4399. We’ll provide instructions for returning your item(s) and apply a refund to the tender you purchased the item(s) with.

We don't currently offer bulk or corporate eGift Card orders.

No, Chewy eGift Cards have no expiration date.

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

Ask your recipient to check their spam folder for an eGift Card email from Chewy. You can also call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

There are no fees for our eGift Cards.

In the US, you can reach one of our devoted customer care reps toll-free at 1-800-672-4399 anytime, day or night – we're available 24/7. You can also chat in and we'll get right back to you with a response.

If the email address with your existing account matches the email address on your social login account, you can just click one of the “Continue With Google” or “Continue With Apple” buttons on the Chewy Sign In page and then enter your Chewy password when prompted. If the email address with your existing Chewy account doesn’t match the email address on your social login account, you’ll need change to the email address on your Chewy account. To do this, sign in using your existing Chewy account and navigate to the Settings page under Account (https://www.chewy.com/app/account/profile). Select Email and enter the email address used by your social login account.

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.

You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Chewy, Inc. and its eligible affiliates will collect the simplified sellers use tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

• Chewy, Inc: SSU-R010020012
• Chewy Pharmacy KY, LLC: SSU-R010115597

We're available all day every day, 24/7, 365 days a year.

Your privacy is very important to us. Read our Privacy Policy for more details.

Our Chewy Gives Back Program was founded in 2012 to provide support for shelters, rescues, and other qualified animal-centric non-profit organizations across the United States.

For non-profit animal welfare organizations, learn more about our network benefits and how to join.

For Chewy customers and supporters, learn more about our efforts and join us in giving back through Wish List.

No, there is no minimum purchase required. You may purchase as many items to donate as you would like. 

The Network Partners featured are randomly selected. If you’d like to support a particular organization, you’re welcome to utilize our Donate to a Rescue search and even favorite their page to your My Rescues tab for quick access.

Currently, we’re only able to provide eGift Cards in predetermined amounts. If you would like to donate more, you may do so from a shelter or rescue's Wish List.

eGift Cards do not qualify toward free shipping. Your order's product subtotal will need to meet our $49 minimum to qualify for free shipping. 

If you’d like to claim the donation on your taxes, please retain a copy of your Donation Receipt and speak to your tax advisor.

For privacy and security purposes, we do not share your information with the group you’re donating to. Should you wish to make them aware of your donation, we suggest reaching out to the organization directly, using the contact information located on their page.

To view the eGift Cards donated, navigate to your Account Dashboard and select Order History. All of your Donation Orders and personal orders will be listed here. 

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

You are unable to personalize the eGift Card featured at the time of Check Out. If you'd like to send a personalized eGift Card to an organization of your choice, you can do so directly from the their Wish List.