Fi Series 2 GPS Tracker Smart Dog Collar

Questions & Answers

40 Customer Questions


is there a monthly fee

Answer by ChewyNov 19, 2020
A subscription gives you access to the full capabilities of your dog's Fi collar - allowing for remote access to your dog's location and activity. The cost of the subscription covers the GPS/LTE connection to your dog's Fi collar. Without a subscription, the Fi collar will still function - but if your dog wanders outside the range of your smartphone, base or WiFi, they will not be able to locate your pup. It is highly recommend purchasing a subscription if you’re worried about your dog running off.

Is this collar compatible with a Verizon phone?

Answer by ChewyJan 28, 2021
The collar will act as it's own cellular device on the AT&T LTE-M network to transmit the collar's GPS location to the servers and your app. The mobile carrier you use doesn't matter - your smartphone can be on any cellular network to use Fi.

What is battery life

Answer by ChewyNov 15, 2020
Fi Series 2 Collar has 4 operating modes. How long your dog's Fi collar battery lasts depends on which operating mode is most active. Please refer to the photo below for more in-depth details:

Is there a free trial period for the subscription to make sure the coverage is good in our area?

Answer by ChewyApr 15, 2021
GPS/LTE subscriptions include a free 30-day trial. Prior to purchase, we recommend first checking to make sure there is AT&T LTE-M coverage around your home or in any other area where your dog may spend time.