Fi Series 2 GPS Tracker Smart Dog Collar

I will start off that their customer service is very responsive and the collar is well made; but that's where the pros of this collar end. In order to use the collar you have to download the Fi app and login. To actually use the app you MUST allow the app to use your cell phones location at all times. They will tell you it will only use your location when it is not in range of the base; however even though the collar was right next to the base my phone kept alerting me that the app was pulling my location in the background, which ultimately killed my phone battery. If you don't allow location at all times the app won't even let you do anything until you do allow it. You can't view stats I will start off that their customer service is very responsive and the collar is well made; but that's where the pros of this collar end. In order to use the collar you have to download the Fi app and login. To actually use the app you MUST allow the app to use your cell phones location at all times. They will tell you it will only use your location when it is not in range of the base; however even though the collar was right next to the base my phone kept alerting me that the app was pulling my location in the background, which ultimately killed my phone battery. If you don't allow location at all times the app won't even let you do anything until you do allow it. You can't view stats or anything. This is a terrible design flaw and they try to tell me it is to extend the battery life of the collar, but the consumer should be able to decide if they want longer battery life on their collar or their phone. And as many others have pointed out, I let my dog run around outside for about 30 minutes and the entire time it just showed the collars location as sitting in my living room. Even if it were to update at some point and give the right location after 30 mins if the dog escaped she would have been long gone and if the location takes 30 mins to update you'd never find them. Ultimately I returned the collar for a refund, but have to pay for the return shipping so if you are on the fence about trying it based on the reviews, don't. … more

This thing (and similar products like it) have a fatal flaw: When on your wifi, they always say the dog is "home" with the owner. In a world where we strive to have stronger and stronger wifi signals, this is an extremely fatal flaw. I have three acres and wanted to know where my dog was on my property when I couldn't see him. Also wanted to know if he had gone under the fence (again!) and had escaped to my front yard. But this collar won't tell me any of the above because all of this is covered by my wifi. It says he is home with me 90+% of the time. Only when he is in the far corners of the yard does it ever say he is anywhere else. This might be better for a different purpose than my own, This thing (and similar products like it) have a fatal flaw: When on your wifi, they always say the dog is "home" with the owner. In a world where we strive to have stronger and stronger wifi signals, this is an extremely fatal flaw. I have three acres and wanted to know where my dog was on my property when I couldn't see him. Also wanted to know if he had gone under the fence (again!) and had escaped to my front yard. But this collar won't tell me any of the above because all of this is covered by my wifi. It says he is home with me 90+% of the time. Only when he is in the far corners of the yard does it ever say he is anywhere else. This might be better for a different purpose than my own, but for knowing when a dog escapes your yard - it's useless if you have a good wifi signal. And I have A HUGE yard - those with small yards, it'll most certainly be pointless for you. Oh, and also note that even when it IS working appropriately - it can be 3-6 minutes before you will be notified of an escape. By then he's GONE! … more

The build quality looks to be good. I've been taking the collar off when my dog goes into the lake but it seems that it can handle a beating. The features are adequate (like a fitbit for a dog), but it doesn't update quickly or accurately. The GPS is a bit off (sometimes over 10 house differences even though the dog is right on the porch, 10 feet away) so its hard to really see where your dog is. My old phone shows a more accurate GPS location than the collar. This is the deal breaker because why buy an expensive collar if the GPS is so off?

Horrible! I bought it directly from their website and the collar never worked. The first step when you buy it is to activate your collar, for some reason my collar was having troubles to active. When contacted the customer service, they always replied with vague answers showing don't have any knowledge of how to help you to solve the problem After tried for more than a week to solve the problem with customer service, I decided to return it. After waiting for more 3 days to receive the next steps to return it, I still had to pay for the return shipment cost!!

Believe me when I tell you - if you're thinking about getting this collar, do it. Even just for the rare occasion that my dog has slipped past the fence line, this collar has paid for itself. Every notification has been accurate and the battery lasts weeks. My only concern was that I couldn't use any collar band that I wanted with it, but their support team told me that they have a bunch of partners that make collars that are compatible with the module, so problem solved! I could go on and on - this collar is priceless.

...because this company literally has the worst customer service. So much so that I am still trying to return my brand new in box device to them; I am literally on our 5th email back and forth with them. It has been a beyond frustrating experience. Also if you have a small dog this device is ridiculously large and heavy, I ended up getting a Whistle Switch which is much much more suited to small dogs.

In reality, you are not buying a collar. You are buying a subscription plan. I waited for an email asking to subscribe to it after the 30 day free trial but that never happened. Fi automatically charged my credit card for the subscription. Even worse, their so called customer service buries the process to cancel your subscription on their webpage and you have to wait for 'approval' for them to cancel it. They don't even have a telephone number listed for contacting FI. I am severely disappointed because it appears they have a good product. And like many of the apps, they automatically PUSH notifications on everything by default so it fills your phone with nonsense information. It took In reality, you are not buying a collar. You are buying a subscription plan. I waited for an email asking to subscribe to it after the 30 day free trial but that never happened. Fi automatically charged my credit card for the subscription. Even worse, their so called customer service buries the process to cancel your subscription on their webpage and you have to wait for 'approval' for them to cancel it. They don't even have a telephone number listed for contacting FI. I am severely disappointed because it appears they have a good product. And like many of the apps, they automatically PUSH notifications on everything by default so it fills your phone with nonsense information. It took me a month to find it on their app. … more

AVOID the Fi BRAND SMART DOG COLLAR (by Barking Labs Corp. (Brooklyn FI Inc.): founded by Jonathan Bensamoun & Loren Kirkby). IT MALFUNCTIONS FREQUENTLY, and the company REFUSED MULTIPLE REQUESTS TO HONOR THEIR REPLACEMENT WARRANTY POLICY. Some of the malfunctions I experience include: - The software tells me I'm connected with my dog (Dutch), yet the walk tracking is approximate. OR, no walk tracking (route map) at all...yet the steps are recorded in the Step Count portion of the software. OR, We depart & return from a 1.4 mile walk in 5 minutes. - I receive a text message notification telling me that my dog left with me for a walk, while we are actually asleep at home. - I receive a notification AVOID the Fi BRAND SMART DOG COLLAR (by Barking Labs Corp. (Brooklyn FI Inc.): founded by Jonathan Bensamoun & Loren Kirkby). IT MALFUNCTIONS FREQUENTLY, and the company REFUSED MULTIPLE REQUESTS TO HONOR THEIR REPLACEMENT WARRANTY POLICY. Some of the malfunctions I experience include: - The software tells me I'm connected with my dog (Dutch), yet the walk tracking is approximate. OR, no walk tracking (route map) at all...yet the steps are recorded in the Step Count portion of the software. OR, We depart & return from a 1.4 mile walk in 5 minutes. - I receive a text message notification telling me that my dog left with me for a walk, while we are actually asleep at home. - I receive a notification that we just left for a walk, when we actually just returned from a walk. - I receive a walk notification, when we actually went for a car ride. The "Fi Support" person (Constance) strung me along for 3 weeks, before finally denying my warranty replacement request. SHE DID HOWEVER CONFIRM (her words, not mine), THE FOLLOWING. - "The activity is being miscategorized. We are aware that depending on various factors that this can occasionally happen." - "We are tracking Dutch (though sometimes we may think a walk is a car ride, etc)." Given the lack of accurate route map tracking and frequent malfunctions from my dog's Fi Collar, I have no confidence in it's ability to track my dog, should he get lost. … more

My husband and I love this collar for our two dogs. We take them on walks and its fun to see their walk paths and know how many steps they get so we know how tired they will be. They both love swimming in the pool (yes its waterproof). Also one of our dogs is a "roamer" and likes to wander off following various scents - her Fi collar has alerted us right when she leaves the property and we are able to follow her location on th Fi app until we are close enough to call her back to us. Would recommend this collar to anyone. 10/10.

I bought this collar for a "go everywhere with you" dog. Although the collar is lightweight and not bulky, the GPS tracking and reporting is really lacking. The lag time is 20-30 minutes between when I leave the house and the app reports the dog leaving the house. It frequently reports the dog is without an owner when I am in the same building as her. It tracks us driving as taking walks so it's incredibly inaccurate with steps etc. Although this collar may be ok for a dog that mostly stays at home and escapes occasionally, it really doesn't do a very good job of keeping track of a dog that goes many places daily. Truly disappointing