Welcome to Chewy

Last Updated January 23, 2023

These Customer Reviews and Q&A Terms and Conditions ("Terms and Conditions") and Chewy, Inc.'s ("Chewy") Terms of Use (https://www.chewy.com/app/content/terms) and Privacy Policy (https://www.chewy.com/app/content/privacy) govern your conduct associated with the Customer Review and Q&A service offered by Chewy.

You agree to not submit the following types of content or any content that violates these Terms and Conditions. Chewy reserves the right not to post any content, and the right to edit or delete any content, if it contains any of the following types of content or otherwise violates these Terms and Conditions:

• Competitor References: Content that mentions any Chewy competitors.
• Customer Service: Content that primarily concerns an interaction with a Customer Service agent or Chewy's return/exchange policy.
• Directing Business Away: Content that encourages customers to purchase the product elsewhere, whether or not specifically naming a competitor.
• Spam/Duplicate Content: Multiple reviews on a single product by a unique user.
• Foreign Language: Content that is not in English.
• Fraudulent Content: Content that appears not to be a genuine customer review.
• Inappropriate Content: Any inappropriate content of any kind, including, without limitation, aggressive, threatening, non-genuine, trolling, lewd, drug-related, or sexually explicit comments, defamatory statements, personal attacks, discriminatory statements, hate speech, profanity, or mentions of animal cruelty.
• Inappropriate Images: Content that includes inappropriate images of any kind, including, without limitation, nudity or partial nudity of humans, violence to children, or child pornography.
• Legal Interest: content that include violence against children, pets, sexual abuse, other crimes or threats of violence.
• Medical Advice: Content that appears to solicit or provide medical advice.
• Off Label Use: Content that mentions that a product is being used in a way that is contrary to label instructions or intended application.
• Personally Identifiable Information: Content that contains an individual's personal information, such as, for example: full name, phone number, physical address, e-mail address, credit card information, government-issued ID number, social security number, or bank account number.
• Price References: Certain references to pricing compared to veterinarian pricing may be removed due to legal regulations.
• Product Not Purchased: Content that indicates that the product was not purchased at all (unless received as a gift) or that the product was purchased from a different retailer, or that does not indicate that the user actually used the product.
• Shipping: Content that is primarily about the shipping experience.
• Test: Content is a test submission.
• Underage: Content indicates that the reviewer is under the age of 16.
• Unknown Product: Content that does not appear to be about a product.
• URLs: Content contains hyperlinks or URLs (other than chewy.com or product names that contain “.com”).
• Irrelevant/Vacuous: Content that contains no specific, useful details about the product or primarily focuses on a topic outside the product, that includes no characters in the review, that contains excessive random characters or meaningless words, or that is so poorly written to be unintelligible.
• Wrong Product: Content does not pertain to the product being reviewed.