My pet seems afraid of the unit. What should I do? Although the majority of pets readily accept using the fountain, your pet may be intimidated by the unit at first. It is important to encourage drinking from the fountain. Remove other water sources for a limited amount of time. Your pet will become accustomed to the unit within a few days. It is imperative to monitor your pet’s use of the fountain at first to ensure that he is drinking to avoid dehydration.
How often should I fill my unit? Refill frequency is dependent on many factors, including how much your pet drinks, how many pets use the fountain, and the environmental conditions where the unit is located. There will be more water evaporation in a dry, warm area versus a cool area.
Once the filter has been installed, for how long should I run the fountain before hard water is softened? Run the fountain for approximately 60 minutes to soften the water and remove calcium and magnesium present in tap water.
Why is the unit making gurgle sounds? The gurgle sounds are an indication that the water level is very low. Refill immediately (refer to filling instructions). Never let the unit run dry.
My unit has a white film on it. What is it and how can I remove it? The white film is a lime mineral deposit resulting from hard water. To remove these stains, soak affected areas in a vinegar solution to loosen deposit. Remove by wiping with a soft cloth. Ensure to rinse thoroughly.
Why is the water not pumping properly through the unit? There may be some foreign matter (food, hair, debris) trapped in the filter, or pump, that may be causing this problem. Examine the filter. Should it be saturated with foreign matter, it must be replaced. Should the filter appear in functioning order, check the pump carefully. You may need to open the pump and clean out the interior for it to function properly (refer to cleaning instructions).
I plugged in the unit, but there is no water flowing. What should I do? There could be air trapped in the pump, preventing it from functioning properly. To remove air from the system, repeat the process of unplugging and plugging in the unit until the water begins to flow