Important: To prevent the occurrence of skin irritations, the collar receiver should never be worn for more than 12 hours per day. Should your dog experience skin irritations from over exposure to the contact points, remove the collar receiver unit immediately and stop using your e-collar until all skin irritations are completely healed.
E-Collars can be used to reinforce commands your dog already knows or as a training tool when paired with leash pressure. It is not a replacement for basic leash obedience training, but a tool to allow you to better communicate with your dog.
For best results, use the least amount of stimulation required to get the attention of your dog. A calm and consistent approach to training will always produce better long term results.
It is highly recommended that aggressive dogs be taken to a professional trainer for evaluation before e-collar use.
We recommend first time users to immerse themselves in learning about the proper techniques or seek a professional e-collar trainer.
Do not allow the batteries to get hot or be fully discharged, long-term store at room temperature and 50% capacity charge.
My receiver/transmitter is not turning on. Make sure the collar receiver is fully charged. Collar receiver light should turn green when fully charged while connected to the charger.
My receiver is not responding. Check the receiver's indicator light is blinking green and transmitter LCD is on. Check to make sure the collar receiver's indicator light is red when the stimulation button is pressed. Also, try pairing/syncing the transmitter to the receiver.
The receiver doesn't seem to provide stimulation to the dog. Remove contact points from the receiver. Connect the Test Light to the receiver and test for stimulation. If the test light is blinking, receiver is providing stimulation.
Max range of device has been decreased. Check transmitter's battery condition. Working range decreases when the battery level is low.
You cannot change the stimulation level for the remote. Make sure the 1D or 2D on transmitter LCD is blinking. If 1D or 2D icons are solid, you cannot change stimulation. You can unlock the stimulation at any time by pressing the stimulation knob for 1 second.