How do I order veterinary diets?
- Search for the diet your veterinarian recommends and add it to your cart. You can purchase your veterinary diets along with any other items you need.
- At Checkout, youll be asked for your pets name and veterinary clinic information so we can confirm that the item is authorized by your veterinarian.
- Place your order and well take care of contacting your veterinarian. If you have a copy of your authorization, you can expedite the process by uploading a scan or photo of it to the Prescriptions section in your account or your order confirmation. You can also email it to vetdiet@chewy.com.
If your clinic needs more information from you or recommends a different diet, well let you know immediately.
I have a copy of the authorization from my veterinarian. Can I send it to you?
Yes. If you have a paper copy of your veterinarians authorization, you can upload a scan or photo to the Prescriptions section in your account or your order confirmation. You can also email it to vetdiet@chewy.com.
Can I use a veterinarians authorization if it was written by a veterinarian out of state?
Yes. We accept valid authorizations from anywhere in the United States, and U.S. territories such as Puerto Rico.
Why do I need a veterinarians authorization?
Veterinary diets are formulated with the precise ingredients and nutrients needed to address specific medical issues. Because these diets are formulated for medical issues, veterinary authorization is needed to advise you on the best way to give them to your pet and to monitor your pets health while they are on the diet.
Can someone else (such as a caretaker or family member) place an order for my pet?
Yes, but well need them to contact us and provide the full name of the pets owner after the order is placed. This is so the veterinary clinic can locate your pets records when we contact them. Email us at vetdiet@chewy.com or call us 24/7 at 1-800-672-4399.
Do authorizations expire?
Yes. Your veterinarian will tell us when your authorization expires and how many refills you have before theyd like you to check back in with them.
Can I set up automatic refills?
Yes. Sign up for Autoship at Checkout and select how often you need refills. Well automatically ship your veterinary diets for as long as your authorization allows. If you run out of refills or your authorization expires, well automatically contact your veterinarian for a new authorization.
What if I have more questions? How can I reach the veterinary diets team at Chewy?
Email us at vetdiet@chewy.com, start a chat on Chewy.com, or call us anytime at 1-800-672-4399. Were here for you 24/7.
How is JustFoodForDogs made?
All our food is made with the highest-quality meats and fresh produce, certified, inspected and approved for human consumption by the USDA. In fact, you can eat any of our ingredients. We use only restaurant grade meats and vegetables, including lamb from Colorado, wild-caught cod from Alaska, chickens raised in California and locally sourced produce.
Where is JustFoodForDogs made?
Our food is crafted by hand in our open-to-the-public Kitchens that you can visit, as well as in our own Kitchens in Irvine, California and New Castle, Delaware.
What do you mean when you say whole food?
Real, unprocessed, bioavailable, and nutrient-rich ingredients in their natural state. Our meats are inspected and approved by the USDA for human consumption, and all of our ingredients are the same as you would find in a restaurant or grocery store. In fact, we use the same premium suppliers as the restaurant industry too.