What should I do if I find that the water is not coming out?
Try to unplug the adapter from the power outlet and plug it back in.
How to perform daily cleaning and maintenance?
Disassemble and clean the pump every 2 weeks. Use scissors/tweezers to remove the rotor, then brush it thoroughly. Replace the filter and sponge, and refresh the water in the fountain.
Are there any cleaning recommendations before first time use?
To ensure better use, we recommend that you rinse thoroughly with running water before first time use.
How is the stainless steel cat water fountains designed to stay clean and hygienic?
Our cat drinking fountain is constructed from genuine, food-grade 304 stainless steel. More importantly, it features an open, streamlined structure with no hidden crevices. All parts are easily disassembled and are top-rack dishwasher safe.
How reliable is your cat water fountains' pump, and what happens if it stops working?
We understand pump durability is a top concern for pet water fountain. That's why ours is equipped with a durable, low-voltage pump, specifically selected for its reliability and quiet performance.
I'm worried about this leaking from the viewing window or splashing onto my floor. How does your design prevent this?
Our water window is integrated with a secure, multi-layered seal to help prevent leaks. Regarding splashing, while the pump provides a single, consistent flow, we have meticulously designed the faucet spout with a precise angle and curvature.
Is the design of this cat drinking fountain comfortable for sensitive cats?
We designed our automatic water dispenser with this exact issue in mind. The fountain features a wide and shallow drinking basin, providing ample space to prevent your cat's sensitive whiskers from brushing against the sides.
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