Do generic medications work the same as their name-brand counterparts?
The U.S. Food & Drug Administration require generic medications to have the same active ingredients and provide the same strength, effectiveness, quality, route of administration, and safety standards as name-brand medications.
Will generic medication packaging differ from what is shown on site?
Depending on the manufacturer, generic medications may arrive in different packaging and drug size, color, or shape may vary from one order to the next.
How do I order my pet's prescription medications?
- Create or sign into your Chewy account. Find the item(s) you wish to order and add your item(s) to your cart.
- At Checkout, enter your Pet and Veterinarian information.
- Select whether you want Chewy to contact your Veterinarian or if you will be mailing the prescription to us.
- Select a saved shipping address or add a new address.
- Select or enter your preferred payment method.
- Review and select Place Order to complete your order.
Do I need to have a prescription on hand before I order a prescription item?
It is not required to have a written prescription on hand when you place your order, but Chewy Pharmacy must have a patient-specific prescription from a licensed veterinarian on file before it can dispense a medication. At checkout, simply select “I want Chewy to contact my vet” and we will contact your veterinarian on your behalf to get your pet’s prescription. If you prefer and have a written prescription when you place your order, you can mail it to: Chewy Pharmacy, 3621 Fern Valley Rd, Louisville, KY 40219. Mailing in a prescription will likely lead to longer ship times.
Do prescription medications require authorization from my veterinarian?
Yes. Chewy Pharmacy can only dispense medication with a valid, patient-specific prescription from a licensed veterinarian.
Will you contact my veterinarian directly to approve my prescription medication?
Yes. If you have selected for us to contact your veterinarian, we will contact them to obtain a valid, patient-specific prescription.
How long does it take to process my prescription after the pharmacy receives it?
Prescriptions are typically processed by the pharmacy within 24-48 hours after receipt of a valid prescription form the veterinarian.
Can I set up auto refills for medications that treat a chronic condition?
Yes. If you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.
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