Where can Crunchy be installed?
Indoor use only. With a precise weight sensor at bottom of the product, please must place Crunchy on a smooth and stable surface for accurate measurement.
When do scale calibration need to be done?
First time pairing with the device/ When app showing error message/ When remaining food displayed incorrectly/ After replacing the battery.
How many auto dispense schedules can I set at most?
The device supports up to ten auto dispense schedules.
Why does the app still show remaining food days as 0 after adding food?
The food remaining day will be displayed once added a new Auto dispense schedule. Please go to Dispense Settings and add a new schedule on Auto Dispense.
How are pet nutrition statistics calculated?
The Pawbo Crunchy app calculates and analyzes the eating status of your pet based on your pet's eating history. Indicators such as averages, sums and trends are calculated on a weekly basis (Sunday to Saturday).
Do I need to adjust Pawbo Crunchy for daylight saving?
Pawbo Crunchy doesn't change time for daylight saving time automatically. Please reconnect Wi-Fi when APP start showing the wrong time.
How to Troubleshoot for inaccuracy and unresponsive situation?
- Check the device is online. You may need to set up the network connection again if not.
- Ensure it is clear under the bowl and properly positioned.
- Check the desiccants are properly placed.
- Calibrate the scale again if needed
Is Crunchy suitable for wet food?
Crunchy is a pet feeding machine designed for dry food.