How to use the cat fountain properly?
For your pet’s health and a longer pump service life, we recommend cleaning the Water Tank, Tray, Foam Filter and Pump at least once a week.
If you have multiple pets, please clean the fountain and change the filter more often.
How can I maintain the pump to extend its lifespan?
Always keep the water volume above the MIN line to prevent dry burning.
Regularly clean the pump. If the water fountain makes more noise, please check if the water level reaches the minimum level and if the impeller is covered by the scale.
How to clean the stainless steel water fountain with the dishwasher?
Remove the water outlet from the cover. (A cleaning video for your reference).
Open the filter cartridge and take out the filter.
Take out the water pump and pump holder.
Put the cover and water tank into the dishwasher for cleaning.
How to install the filter?
Soak the filter in a clean container for 5 mins before use.
Rinse the filter thoroughly for 30 seconds.
What is the benefit of stainless steel cat water fountain compared to plastic water fountain?
Stainless steel wont degrade over time with the constant water flow or will it get moldy as quick as a plastic one or discolored from sunlight or just being in the air. The Stainless steel ones look nicer as well.
Is it adjustable for water flow?
Yes, very convenient! The water valve on the lid can adjust the water flow.
Does the water run continuously or does it automatically shut off after a while?
The water continuously runs. You have to unplug it to turn it off. But it is really quiet. You can’t even tell it’s on.
Is this 304 stainless steel?
Yes it is high quality 304 stainless steel.
Is this suitable for dogs and bunny?
For a single small or medium dog and bunny, it would be great.
Is the water very noisy? Is the pump also noisy?
Not at all. The pump is not noisy at all and the flow of water is very gentle so it does not make any splashing noise whatever.
Are there any sharp edges?
No, there are no sharp edges, it's safe for pets.
Am I required to use the filter if I already have pure water that will be used in the water fountain?
One of the reasons you need the filter is because your pet will be drinking from it and the water is recycled through the filter to keep the water clear of debris such as pet fur and pet saliva too.
How long does the water last?
It depends on how much your pet drinks. In general it lasts about 12 days with 1 cat and 6 days with 2 cats.
Why is there pink algae in the water pump?
The pink algae form when food scraps sit in the water for several days or when water is exposed to direct sunlight and photosynthesizes.
For pink algae treatment, please try this method. Combine a quarter cup of baking soda and a tablespoon of liquid dish soap in a small bowl. Then dip the bristles of the cleaning brush in the formulated cleaner and scrub on the surface where the algae are. When you're done scrubbing, you can wipe the scrubbed area with a damp towel or rinse off the cleaned grime.
Or use a rag mixed with food-grade detergent to scrub the fountain.
To keep your pet's drinking water fresh for as long as possible, place the fountain in a well-aired room, away from direct sunlight. When the water level gets low, don't just top it up, but rinse and refill the fountain instead.
In addition, we recommend giving the fountain interior a quick wipe once a week, thoroughly cleaning all components with dish soap, and changing the filters and sponges at least every two weeks. Please do it more often if you have more than one pet.
All Lifestages
