Q: Why doesn't the product work when the dog barks?
A: Please first ensure to fit the product snugly, yet loose enough to allow one finger to fit between the strap and your pet's neck. Some dogs has weak barking in this case you will need to level up the sensitivity level. Thick coat on the neck area may also have small chance to decrease the sensing from the barking, trim the coat near the area where you place the product.
Q: Why is the product triggered sometimes in a noisy environment though the dog isn't barking?
A: Though we have optimized the barking detection to the best, some environment noises may have similar frequency to barking, which may have small chance to activate the product. Please lower the sensitivity level.
Q: Can l use the product when there are other dogs playing around?
A: Dogs will bark when playing and get excited, for the comfort and safety of your pet, we don't suggest using this product in such environment.
Q: How do l know if l can use this product for my pet?
A: The product is designed for healthy dogs over 6 months old, weighing no less than 8 pounds. Most importantly, this product cannot be used on unhealthy or aggressive dogs and if you are unsure whether this product is appropriate for your pet, please consult your veterinarian or a certified trainer.
Q: Can this product stop my dog's howl?
A: No, this Bark Control Collar is designed to detect the barking only. lt cannot detect or stop the howling.
Q: Can l charge this product with any type of charger?
A: No, you are suggested to charge this product with charger of 5V output voltage because charger with output voltage of 9V or 12V may cause damage to the product. The product will stop charging automatically if input voltage becomes too high and the power indicator turns red.
Q: Will my dog stop barking completely?
A: The Bark Control Collar effectively and humanely stops all barking when it is worn. lt should only be worn during periods of unwanted barking.
Q: ls the Bark Control Collar safe and humane?
A: Yes. The Bark Control Collar is designed to get your dog's attention, not to punish him. However, the initial Static Shock correction may startle your dog.
Q: When should l use the remote tag?
A: Use the remote tag to manually stop the barking when you feel the automatic modes cannot avoid the excessive barking.
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