PRESTIGE 5 Vaccine for Horses, 10-mL vial

Showed up in brown cardboard box with brown paper wrapping. HOT. vaccine destroyer. Ok I realize anyone can make a mistake HOWEVER with someone at chewy having this little knowledge or care or attention to detail (assuming the vaccine came out of refrigerated unit prior to shipment) how do I know anything they send me was properly cared for between when Vaccine left Merck and the time chewy had it in stock until shipped to me. Do I need to run titers every time I vaccinate my 8 horses? Yes Chewy replaced when I complained. Nice however what if I was a new horse owners and didn't know they were supposed to be kept cold. How do I know they have been kept at the correct temp since leaving Merck? Not like someone else is paying my vet to come out to run titers and make sure the vaccine was effective.

The first 3 vaccines were sent to the wrong address. They went to one of my clients. Somehow their address was referenced instead of mine, but Chewy corrected the problem immediately and resent the vaccines to me. Fortunately, the first set did not go to waste, as my client has horses, as well as the dogs who are my patients.

I ordered, I paid, you shipped and it arrived. Exactly as it should have. Packing for one vaccine was a bit overkill .... HAD there been an issue, and you resolved it ... THEN you'd earn a review. Doing your job does not get you cookies!!!