Available Monday to Friday from 8AM to 11PM ET.

*In select states. Not available in Alaska, Hawaii, and Idaho.

Frequently Asked Questions

What is the Connect with a Vet feature?

Connect with a Vet is a feature that enables you to connect conveniently with licensed veterinarians and get answers to your pet’s health and behavior related questions or concerns. These sessions are free of charge to Autoship customers in select states. Veterinarians available on the Connect with a Vet feature cannot diagnose or treat medical conditions or prescribe medication.

What type of health and wellness issues can Chewy veterinarians address?

Through the Connect with a Vet feature, most health and behavior related questions can be addressed (some examples below). Veterinarians can also provide clarity on the urgency of the situation and inform you when you need an in-person consult or need to seek emergency care. If your pet is experiencing a life-threatening situation, please go directly to the closest veterinary clinic.

  • “My dog ate chocolate, or socks, or sneakers (you know how it is) and is not feeling well”
  • “I’m not sure if I’m feeding my dog the right food, can you provide some guidance?”
  • “My cat has stopped eating his food and is lethargic?”

Can I request a prescription refill?

Licensed Veterinarians available on the Connect with a Vet feature cannot prescribe medication or authorize refills. Please consult your local veterinarian for help. If you do not have a local veterinarian, our veterinarians can assist you in locating one close to your location.

When is the Connect with a Vet feature available?

Connect with a Vet is available from 8am - 11pm ET, Monday – Friday.

Who is eligible to use the Connect with a Vet feature?

We are presently offering this service to our loyal Autoship customers residing in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.    

How can I Connect with a Vet?

To seek expert advice from licensed veterinarians, simply click the “chat now” button from your desktop or mobile device. You will be placed into a live chat with one of our veterinarians and also have the option to upload photos and videos of your pet.

Autoship customers in select states1 have two options for connecting with a vet, via chat or video. When you click “Chat Now,” it will give you the option to either proceed with chatting immediately or pre-scheduling a video call as early as 30 minutes in the future and up to 2 weeks in advance depending on availability. Video appointments are 20-minutes and free for a limited time.

1Select states for video are CT, DE, DC, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, VT, VA and WV.

Which pet types are covered in this feature?

This feature is currently available for dogs and cats.

Who should I contact for more information?

If you have questions or feedback please email us at vetchat-feedback@chewy.com for additional information