Chewy’s televet service connects you with a licensed veterinarian via video. Virtual visits with a vet are available only in Virginia, can be scheduled daily from 8 am to midnight ET, and cost $49.99. Same-day appointments are usually available.

Before your virtual visit, the veterinarian will review the information you provided when you scheduled the visit. During the virtual visit, they may ask a few follow-up questions to better understand you and your pet.

Your pet must be visible on camera for the virtual visit, even if you don’t need to show the vet a specific area of your pet’s body. This is required by law, but it also helps the vet observe your pet and connect with their unique personality.

After discussing your pet’s needs, the vet will walk you through a recommended action plan. Depending on the situation, they may offer a diagnosis or prescribe medication.

Once the virtual visit ends, the vet will send an email with a summary of the visit, including the action plan and instructions for filling any prescriptions or ordering recommended products.

Chewy's online veterinarians can help with a wide range of everyday health needs and concerns, like:

• Flea and tick prescriptions to help protect your pet year-round
• Prescriptions for veterinary diets for a variety of conditions, such as urinary issues, obesity, or food allergies
• Digestive issues such as diarrhea, with recommendations for at-home care or next steps for treatment
• Skin and ear concerns, including treatments or therapies for a wide range of skin issues, including itching, irritation, and possible infection
• Behavioral challenges like anxiety, destructive behavior, or having accidents in the house, with strategies for management, including potential medication options
• Assessing symptoms like coughing or sneezing to help determine if immediate and/or in-person care is needed

Some health needs, like vaccines, diagnostic tests or lab work, will still require an in-person vet visit. For emergency situations, such as severe trouble breathing, excessive bleeding, uncontrolled seizures, or toxins, take your pet to your vet or the nearest emergency vet clinic right away.

Yes, when you schedule a virtual visit, you’ll always talk to a veterinarian who is licensed in your state.

We offer virtual visits for dogs and cats.

Chewy virtual visits are currently only available for pet parents and pets who are in the state of Virginia at the time of the call. We’re working to expand this service in the future where state regulations allow.

Pet parents in other states can take advantage of our free live chat with a veterinary technician. Live chat is available daily from 6 a.m. to midnight ET, and it’s free with a free Chewy account.

While our licensed vet techs can’t provide prescriptions, diagnoses, or treatment plans, they can help answer many questions about your pet’s health. Vet techs can give guidance on things like whether your pet needs to see a vet, how to get rid of fleas, what to do for itchy skin, or how to keep your dog calm when you leave the house.

Virtual visits can last up to 15 minutes. The majority of pet health concerns can be fully addressed within this timeframe.

No, we can only provide care for one pet in each virtual visit. This helps ensure that we give each pet the highest quality of care. Be sure to schedule separate appointments for each pet that needs to see a veterinarian.

After your virtual visit, the vet you talked to will email you a report that includes a summary of everything you discussed, plus next steps and links to any prescription medications or items the vet recommends.

Yes, Chewy’s online vets can prescribe medications for a variety of conditions in cats and dogs, based on their professional judgment, your pet’s specific needs, and prescribing regulations. If a prescription is provided, it can be easily filled through Chewy Pharmacy and sent right to your door.

Your vet will determine the right course of treatment for your pet, which may or may not include a prescription.

If the vet prescribes a medication, the vet will authorize the prescription and email you a link to the product in your virtual visit report for seamless checkout.

Yes, Chewy vets can provide authorizations for veterinary diets if they deem them to be medically appropriate. The vet will send you a link so you can easily order these items through Chewy.com and have them delivered to your home.

A virtual visit with a veterinarian costs $49.99. This fee covers dedicated one-on-one time with a licensed vet to support you and your pet. Think of it like an exam fee at a vet clinic, but with the convenience of receiving care from home. If the vet prescribes or recommends any products for your pet, you will need to purchase them separately.

We do not accept pet insurance as payment for virtual visits, but you may use invoices to submit a claim for reimbursement with your pet insurance company. You’ll find your invoices in Order History in your account.

You can cancel or reschedule your appointment easily by clicking “Manage appointment” from your confirmation email. Be sure to cancel at least 10 minutes before to avoid being charged the $49.99 fee.

• For missed appointments, the $49.99 fee will be charged to the payment method you used during scheduling.
• If you are more than 3 minutes late, we will charge the $49.99 fee to the payment method you used during scheduling.
• If you had a technical issue that prevented you from joining the virtual visit, please call us at 800-672-4399.
• If you can’t make your scheduled appointment time, be sure to cancel or reschedule at least 10 minutes before to avoid being charged.