Virtual vet visits anytime, anywhere.

Chewy Vet Care virtual visits connect you with a licensed veterinarian via video. Virtual visits are available in Arizona, California, Florida, Indiana, New Jersey, New York, Ohio, Pennsylvania, Texas, and Virginia, can be scheduled daily from 8 am to 3 am ET, and cost $49.99 per visit. Same-day appointments are usually available.

Before your virtual visit, the veterinarian will review the information you provided when you scheduled the visit. During the virtual visit, they may ask a few follow-up questions to better understand you and your pet. Your pet must be visible on camera for the virtual visit, even if you don’t need to show the vet a specific area of your pet’s body. This is required by law, and it also helps the vet observe your pet and connect with their unique personality. After discussing your pet’s needs, the vet will walk you through a recommended action plan. Depending on the situation, they may offer a diagnosis or prescribe medication. Once the virtual visit ends, the vet will send an email with a summary of the visit, including the action plan and instructions for filling any prescriptions or ordering recommended products. 

• Chewy virtual visits are currently available for pet parents and pets who are located in Arizona, California, Florida, Indiana, New Jersey, New York, Ohio, Pennsylvania, Texas, and Virginia at the time of the visit.  
• Pet parents can also take advantage of our free live chat with a veterinary technician in all states (excluding Alaska, Georgia, and Hawaii). Live chat is available daily from 6 am to midnight ET, and it’s free with a free Chewy account. 
• While vet techs can’t provide prescriptions, diagnoses, or treatment plans, they can help answer many questions about your pet’s health.

Chewy Vet Care veterinarians can help with a wide range of everyday health needs and concerns, like: 

• Flea & tick prescriptions to help protect your pet 
• Authorizations for veterinary diets for a variety of conditions, such as urinary issues, obesity, or food allergies
• Digestive issues such as diarrhea, with recommendations for at-home care or next steps for treatment
• Skin and ear concerns, including treatments or therapies for a wide range of skin issues, including itching, irritation, and possible infection
• Behavioral challenges like anxiety, destructive behavior, or having accidents in the house, with strategies for management, including potential medication options
• Assessing symptoms like coughing or sneezing to help determine if immediate and/or in-person care is needed

Some health needs, like vaccines, diagnostic tests, or lab work, will still require an in-person vet visit. For emergency situations, such as severe trouble breathing, excessive bleeding, uncontrolled seizures, or toxins, take your pet to your vet or the nearest emergency vet clinic right away.

Virtual visits are for non-emergency concerns like skin, flea & tick, ear, behavior and digestive issues. If your pet requires lab work or a vaccine, you should schedule an appointment for in-person care. If your pet is experiencing more serious or urgent issues like large wounds, difficulty breathing, sudden changes in their ability to walk or hold themselves upright, severe vomiting that's occurring multiple times in a short period of time, or any other emergent issues, you should schedule an appointment for in-person care as soon as possible or head to the nearest emergency vet clinic.

No. For emergency situations, such as trouble breathing, excessive bleeding, uncontrolled seizures, or toxins, take your pet to your vet or the nearest emergency vet clinic right away.

Yes, you’ll always talk to a veterinarian who is licensed in the state that you and your pet are located when having the visit.

We offer virtual visits for dogs and cats.

A virtual visit can last up to 15 minutes. The majority of pet health concerns normally can be fully addressed within this timeframe.

No, we can only provide care for one pet in each virtual visit. This helps ensure that we give each pet the highest quality of care. Be sure to schedule separate appointments for each pet that needs to see a veterinarian.

Yes, Chewy’s vets can prescribe medications when clinically appropriate and legally permitted in your state for a variety of conditions in cats and dogs, based on their professional judgment, your pet’s specific needs, and prescribing regulations. If a prescription is provided, it can be easily filled through Chewy Pharmacy and sent right to your door. Some health concerns require in-person care, testing, or an established veterinarian-client-patient relationship.

A virtual visit with a veterinarian costs $49.99. This fee covers dedicated one-on-one time with a licensed veterinarian to support you and your pet. Think of it like an exam fee at a vet clinic, but with the convenience of receiving care from home. If the vet prescribes or recommends any products for your pet, you will need to purchase them separately.

We do not accept pet insurance for virtual visits, and you may submit a claim for reimbursement with your pet insurance company after the visit. You’ll find your invoices for virtual visits in Order History in your account.

You can cancel or reschedule your appointment easily by clicking “Manage appointment” from your confirmation email. Be sure to cancel at least 10 minutes before to avoid being charged the $49.99 fee.

• For missed appointments, the $49.99 fee will be charged to the payment method you used during scheduling. 
• If you are more than 3 minutes late, we will charge the $49.99 fee to the payment method you used during scheduling. 
• If you had a technical issue that prevented you from joining the virtual visit, please call us at 800-672-4399. 
• If you can’t make your scheduled appointment time, be sure to cancel or reschedule at least 10 minutes before to avoid being charged.