Frisco "Venice" Dog Crate Credenza & Mat Kit

I was hesitant about ordering because of a few bad reviews but the price was way too good. I’m so happy I did. It’s exactly what I was hoping for in my home. It looks like furniture. My new puppy loves it and just in case he has to use a pee pad it’s far away from where he is sleeping. The quality is great. It’s very sturdy and no damage. My husband even said that he wasn’t sure about spending the money but he said “It looks really good and was happy we got it” that made my day! I love the two pads it comes with. I just use one and I switch them out when one needs washing. I love the wood top I can put all of my little guys stuff. I say get it!

This is a great pet crate for the price, especially in comparison to others this size (and there are not that many under $500). Shipping could be better, even though marked as "Glass" the top corner of mine was chiped and the screws were all over the box. Also, the locks are not the best, with my dog's wagging tail she can make 1 lock unlatch from the vibration. Easily fixable by putting a bungee on the handles to keep them closed.

When I saw this item I was really excited, it went perfectly with the furniture I already had in the space. I ordered it and got it within 10 days (which was good) while putting it together I noticed some paint was missing from the product, but didn’t mind that so much because it wasn’t in a noticeable spot. Next while attaching the handles to the door the pilot holes did not match up with the holes on the handle ( so now they are attached by one screw each) again, thought “I can make this work” though now more frustrated with the cost, the final annoyance happened after it was all set up and in place my dog went inside and lied down and I went to close the doors and lock it. ONE OF THE LOCKS When I saw this item I was really excited, it went perfectly with the furniture I already had in the space. I ordered it and got it within 10 days (which was good) while putting it together I noticed some paint was missing from the product, but didn’t mind that so much because it wasn’t in a noticeable spot. Next while attaching the handles to the door the pilot holes did not match up with the holes on the handle ( so now they are attached by one screw each) again, thought “I can make this work” though now more frustrated with the cost, the final annoyance happened after it was all set up and in place my dog went inside and lied down and I went to close the doors and lock it. ONE OF THE LOCKS IS MISSING FROM THE DOOR! I’m disappointed in this purchase, if it didn’t cost so much to send back and have to wait for a new kennel I would return it. … more

I really love this crate. We have two mini American Shepherds (both about 15lbs), so they share this. It is actually a nice piece of furniture. I love being able to use the top of the crate to place things. The mats are soft and are waterproof underneath. They sit perfectly on the bottom of the crate. I added a dog blanket so it is easy to keep clean. My only complaint is that the hinges on the wood top have almost pulled out. I don't need to open the top, but if I needed to, I'd have to make some repairs. I'm not sure if the crate arrived with the hinges partially torn or if they tore while we put the crate together, which was super easy to do so the hinges shouldn't have ripped I really love this crate. We have two mini American Shepherds (both about 15lbs), so they share this. It is actually a nice piece of furniture. I love being able to use the top of the crate to place things. The mats are soft and are waterproof underneath. They sit perfectly on the bottom of the crate. I added a dog blanket so it is easy to keep clean. My only complaint is that the hinges on the wood top have almost pulled out. I don't need to open the top, but if I needed to, I'd have to make some repairs. I'm not sure if the crate arrived with the hinges partially torn or if they tore while we put the crate together, which was super easy to do so the hinges shouldn't have ripped out. Either way, it is a weak point for an otherwise nice crate. … more

So this crate has so many great features. Metal not wood. Large area for dogs. Great access for cleaning. No jail bars for a great appearance and pups cannot get heads stuck. What they forgot to do is put a locking system that 10 week old puppies cannot open. Ya, so I lock the puppies up and go to bed and check on them a few hours later and ... TA DA they are running thru the house. So I thought I might not have locked it right. Put them back in and this time really pay attention to latching the locks. I sat myself down on the couch and watched in the dark as they hop at the doors a few times and the latches fall down and let the dogs out. HAHA sounds like a song who let the dogs out... So this crate has so many great features. Metal not wood. Large area for dogs. Great access for cleaning. No jail bars for a great appearance and pups cannot get heads stuck. What they forgot to do is put a locking system that 10 week old puppies cannot open. Ya, so I lock the puppies up and go to bed and check on them a few hours later and ... TA DA they are running thru the house. So I thought I might not have locked it right. Put them back in and this time really pay attention to latching the locks. I sat myself down on the couch and watched in the dark as they hop at the doors a few times and the latches fall down and let the dogs out. HAHA sounds like a song who let the dogs out.... Frisco. The latches were scratched up when we unpacked the product but did not give it any thought. It was missing paint and marked up. But never thought that the locks would let the dogs run free. they were not bent in any way. I tried to contact Frisco and they have no way to contact them, no phone, no e-mail and not even an address to mail a note. Chewy did give me a small credit to buy new latches but this is metal and the holes are permanent. Frisco has a great product but cheeped out on the locks so for that you get 3 stars instead of 5. The reason any of us buy and use a crate is to keep the animals contained. I did not want a piece of furniture I want a good looking safe place to keep my puppies. Frisco if you are reading this please reply with a question and answer section or contact information. I want to talk with you. … more

The hinges for the top came damaged but it still works. Big design flaw is that the latches at the top- if your dog pushes their nose against the door enough (doesn't need to be hard) the latch drops (gravity duh!) and the door opens. The latches should be at the bottom of the door, we will be adding some to the bottom for our dogs.

So the crate itself is great. It is easy to put together and sturdy. Ours did show up damaged, nothing super extensive but damaged none the less. There are no partial refunds or credits available and in order to receive a new crate I not only need to send the crate back but also find packaging to then submit for a refund. So, just be prepared that if your crate does arrive with damages, you will likely need to do the exact same thing and be without a crate until the new one arrives.

This is an excellent crate. It is heavy duty and my dog is very relaxed in it, but it did have some very minor damage upon arrival. I’ll be honest with you, I firmly believe it’s just poorly packaged by the manufacturer. There were fragile stickers and extra wrapping on the box, I assume done by Chewy to ensure proper handling, but the way the bottom try is not secured with tape or shrink-wrap makes it so the hinges that secure it to the back of the crate easily break. This is NOT an issue in terms of assembly or crate integrity, I’m not even really sure why the bottom is hinged on anyways as it can simply be placed in if it wasn’t. There were also minor scratches on the locking mechanism This is an excellent crate. It is heavy duty and my dog is very relaxed in it, but it did have some very minor damage upon arrival. I’ll be honest with you, I firmly believe it’s just poorly packaged by the manufacturer. There were fragile stickers and extra wrapping on the box, I assume done by Chewy to ensure proper handling, but the way the bottom try is not secured with tape or shrink-wrap makes it so the hinges that secure it to the back of the crate easily break. This is NOT an issue in terms of assembly or crate integrity, I’m not even really sure why the bottom is hinged on anyways as it can simply be placed in if it wasn’t. There were also minor scratches on the locking mechanism for the door due to the sides of the crate rubbing together, but it can easily be disguised with a black sharpie. This is a very well-made product overall, it looks wonderful in your home and I’m confident your pet will love it. Chewy did their best to get it to me in perfect condition, but the manufacturer needs to work on their packaging. I would highly recommend this crate (and have had 2 friends purchase their own since I’ve gotten mine in the mail.) … more

It was easy to put together. We had a few issues. The back peice that attaches the bottom peice the henges are broken. The swivel handle on the bottom peice is loose the screws won't stay in. The door handles won't go on because the holes don't line up and the locks in the front are scratched up...I'm sure it's do to the shipping. My pictures won't attach because the file is too big.

One day I decided to break out of my old crate, no one was listening when I asked for an upgrade, so I thought I’d be more clear. Two days later, my parents show up with a big box. When they opened it, I knew the contents were my new digs. I showed them exactly where to place it by standing directly where it needed to go - so they locked me out of the room, very rude. But I eavesdropped and they kept saying “wow this is really cool! Great design! This is genius” etc etc. Then it was the big reveal - it was everything I wanted, more spacious and a clean modern look. I tested the metal grate with my claws right away, and I knew for certain no one would be breaking into my new palace (I take security One day I decided to break out of my old crate, no one was listening when I asked for an upgrade, so I thought I’d be more clear. Two days later, my parents show up with a big box. When they opened it, I knew the contents were my new digs. I showed them exactly where to place it by standing directly where it needed to go - so they locked me out of the room, very rude. But I eavesdropped and they kept saying “wow this is really cool! Great design! This is genius” etc etc. Then it was the big reveal - it was everything I wanted, more spacious and a clean modern look. I tested the metal grate with my claws right away, and I knew for certain no one would be breaking into my new palace (I take security very seriously). This is a quality unit, and looks way more stylish than those of any other dogs I know. Now I can take my naps in peace knowing I’m safe and secure. Thanks mom and dad for finally getting me the quality palace I deserve. … more