Is the product waterproof?
This product is splash-resistant. Please do not immerse the product in water.
How many iPuppyGo can be paired?
You could pair up max of 8 iPuppyGo with your smartphone. Each of your pet could have one iPuppyGo.
How is the mood index calculated?
The activity tracker calculates recommended activity levels for your pet based on your pet's breed, age, and gender to determine pet's mood.
Does the data synchronize automatically?
If data synchronization has not been completed for more than 7 days, some of the recorded data will be deleted automatically. We suggest enabling Bluetooth every two to three days to synchronize the data on the app.
There is still no data after synchronization.
After the first connection, you need to wait 15 minutes before the data is synchronized. This is because during the first 15 minutes, the smart activity tracker is in stand-by mode.
Is the activity tracker GPS enabled?
The smart activity tracker does not have a GPS function built-in and cannot track your pet's location.