Frequently Asked Questions
I found a lost pet with one of your collars on. Is there a way to locate the owner?
It can be very concerning to find a lost pet, and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Contact your local animal control to understand what services are available in your area to help locate the owner.
Can I use the remote trainer on aggressive dogs or use it to stop a dog from being aggressive?
We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.
Is the stimulation safe and humane?
While the static correction is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve the desired results.
What age does my dog need to be before I can introduce them to the system?
Your pet should be old enough to recognize basic obedience commands such as “sit” and “stay” (approximately 4 to 6 months).
What do I need to do if my pet’s neck becomes red and irritated?
This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static correction collars; it can happen with any collar your pet wears for too long.