How do I request a return or replacement?

If you and your pet aren't 100% satisfied, just return your items for free within 365 days of purchase. No fuss, no fees, no worries. We promise to always make it right for you and your pet. If you’d like to request a return or replacement, chat with us, send us a message with your order number, or call us at 1-800-672-4399.

How do I return my item?

Once you’ve requested a return, follow these steps to send your items back to us:

1. Look for a return label that we’ll send you by email.
2. Securely pack the items you’re returning.
3. Print and attach the return label to your package.
4. Bring your package to any FedEx Office or authorized FedEx drop-off location, which may include local retailers.

To find the nearest FedEx drop-off location, go to FedEx’s website or use its mobile app.

What is the status of my refund?

Refunds may be issued either to your original payment method or issued to your Chewy Gift Card balance via a Chewy eGift Card. Depending on your banking institution, refunds to original payment methods may take 3 to 5 business days to process. Refunds to your Chewy Gift Card balance via a Chewy eGift Card may take 15 to 20 minutes to process. Refunds to Chewy Gift Card balance are subject to the Chewy Gift Cards Terms & Conditions.