I wish I could lock the kitty in... especially since the door will not open fully from the outside. I have it installed in the screen door and I have to cut a larger opening in the main door to allow the flap to swing open... in the meantime the kitty can get out but not back in.
Have been trying for a week now to program the door. Every day I've given it a go to the point where my cat thinks she should eat sitting in the tunnel. I even tried with the ID tags. It has unlocked exactly one time. Spending nearly $100 on an item that just doesn't work is pretty infuriating. I'd like a refund or a credit towards a different product.
It works so well it let know my cat’s chip migrated and once I got that situation fixed it worked like a charm. Great product and if it doesn’t work at first check Where are your cat’s chip is located.
Purchased this for an interior door. Only worked intermittently. Sometimes it worked immediately when the cat tried to go through, other times it took several tries. Success rate was about 75%. Additionally the chip tag is HUGE for a cat and the chip inside rattles constantly. The brand we eventually went to replace it with was more expensive, but it worked 100% of the time, and came with a much smaller tag (Sureflap). You definitely get what you pay for in this case.
We tested on our cat before installing and it worked. After installing it would not. We thought it might have something to do with the metal door so we ordered the metal door adapter but got the same results. The cat door reads the chip when programming, red light flashes quickly, but will not open for the cat. I have even kept the door open and put the cat through and the latch still does not unlock. So now we have an overpriced standard cat door. Emailed Cat Mate and they tried to help. Turns out they are located in England so they forwarded my info to their U.S. based service but I never heard back.
I have raccoons coming in my house to get cat food. I installed this door programmed it tested it. Didn’t take long for the raccoons to figure out they could pull it open when it’s set to only let your cats in! UGH! $70 Bucks down the drain, wasted time and a big mess to clean up AGAIN!
Waste of money! Misleading description! I needed a microchip door to keep unwanted animals out of my house. The description states “ to allow your companion to pass through the door while keeping all others out.” Also- “Keeps other critters out with a draft and weatherproof brush sealed flap and magnetic closure.” I even read in the FAQs a question about keeping out raccoons. The company answered that it wasn’t guaranteed to keep raccoons out but they haven’t heard any reports of raccoons being able to “push the door open”. That statement led me to believe the flap would be locked both ways and that the only way a raccoon could get in would be if it was strong enough to break the door. Had I known the flap wouldn’t lock to swing out, I wouldn’t have gotten it. It didn’t stop the raccoon for a second because they can pull the flap open with their little fingers. Didn’t take any force at all. So I wasted $70 on this door and had to buy a different one that locks both ways which solved my raccoon problem immediately.
We have to cats that needed there own space so we set up a litter box and food with this cat door installed. It pretty much eliminated the litter box aggression. It is a fairly small opening for my large cat but she seems to get through it ok!
Some cats are not suited as this does make a loud noise (quieter than a screen door slamming like a cabinet slamming). It works well otherwise!!
No instructions came with it so I found that weird. Luckily my son figured it out. Small than I thought