Cat Mate Pet Fountain Replacement Pump

My fountain works fine & my pets & I love it!! Fountain PUMP, however, only lasts a few months before it dies. I have the entire fountain cleaning kit & regularly remove any debris, & I replace the filter often, but this is the 4th pump I’ve had to buy for the same fountain. I doubt me pleas will be considered, but Cat Mate/Dog Mate fountain representatives, you seriously need to produce a better fountain pump that will last longer!! I suggest consumers buy a different brand fountain that has a better pump or you’ll be paying way more than the cost of the fountain just in replacement pumps!!

Our pets have really enjoyed this fountain and stopped drinking from other water sources we have., how ever the replacement pumps seem to be inferior and do not last. The original pup still works but lost a lot of its water flow. The first replacement pump stopped pumping totally and the pump I just purchased will not adjust water flow. There seems to be a quality problem with the replacement pumps offered for these fountains.

My Catmate water fountain pump went kaput after about a year of constant use. I couldn’t find one in the online catalogue, and when I sent an email request for one was sent the reply that the pump by itself was unavailable. However, after I sent an email, I called and talked with a Chewy rep, who quickly located a pump, and sent it out immediately with no shipping charge! I’m glad I persevered and followed up with a live person. The staff is always accommodating and efficient! My cats are so happy to have their favorite fountain working again, and I’m happy a perfectly good unit didn’t go to the landfill for want of a simple pump.

I am on my second pet fountain. The first one lasted about a year before the pump stopped working. I replaced the whole thing since the pump is half of the cost and by then the fountain had plenty of hard water stains. This time the pump only lasted a few months before it broke down so I opted to just replace that part. Thank God for reviewers who had said this piece does not come with the plug in part or I would have thrown the whole thing away and had a useless pump. Thank you for taking the time to share those pieces of information! I don’t expect the pump to last forever, but for the frequency at which these do go bad, it seems delinquent for the company to not provide the second part of I am on my second pet fountain. The first one lasted about a year before the pump stopped working. I replaced the whole thing since the pump is half of the cost and by then the fountain had plenty of hard water stains. This time the pump only lasted a few months before it broke down so I opted to just replace that part. Thank God for reviewers who had said this piece does not come with the plug in part or I would have thrown the whole thing away and had a useless pump. Thank you for taking the time to share those pieces of information! I don’t expect the pump to last forever, but for the frequency at which these do go bad, it seems delinquent for the company to not provide the second part of the plug in and they should look into making a better pump...though I am sure it would not be as profitable to their company. … more

The pump that came with the cat-mate water fountain. 3 yr limited warr. Sent me to company which did honor it. They did give me instructions to clean. BUT WAY overpriced. But I do love Chewy!!

This pump lasts about 8 months if you are lucky. You don't have a choice about buying it after you purchase the Cat Mate water fountain, but this is ridiculous. Ours stays clean, water is not hard, it just won't work. Ugh!

I bought this because our pump randomly stopped working and I ordered this to replace it. Apparently the pump is two pieces that connect the pump to an outlet. I had already thrown away the entire thing (pump and outlet plug) because I ordered this to replace it and didn't know it wouldn't be an entire replacement for the whole thing. Now I need the outlet piece because this doesn't come with it! I read other reviews and saw Chewy wrote the manufacturer doesn't make just the outlet piece!! So buyer beware that if your pump stops working, you have to keep the outlet part of the cord because there is no way to get it again, and that this is only part of the plug, not the whole thing. I can't use I bought this because our pump randomly stopped working and I ordered this to replace it. Apparently the pump is two pieces that connect the pump to an outlet. I had already thrown away the entire thing (pump and outlet plug) because I ordered this to replace it and didn't know it wouldn't be an entire replacement for the whole thing. Now I need the outlet piece because this doesn't come with it! I read other reviews and saw Chewy wrote the manufacturer doesn't make just the outlet piece!! So buyer beware that if your pump stops working, you have to keep the outlet part of the cord because there is no way to get it again, and that this is only part of the plug, not the whole thing. I can't use this pump now and ordering this did not solve my issue since it doesn't come with the outlet plug that I need. I will be returning it. … more

Our picky cat will only drink water from her water fountain, so when the pump pooped out, we needed a replacement fast! We ordered on a Saturday, and it arrived on Monday! Easy-peasy installation and we were back in business! I don't think she realized it wasn't working properly, and we were thrilled with Chewy's response!

Cat Mate Fountain Replacement Pump was just what I needed and it works very well. However, I do wish it had the what I call arm switch on it. I will need to take the fountain apart every time I need to adjust the power of the pump.

Cats love their water fountain and replacement pump works great.