With one cat, we recommend you replace the filter monthly. For two or more cats, you may need to replace the filter more regularly if it becomes blocked. A BLOCKED FILTER WILL CAUSE POOR OPERATION AND PREMATURE PUMP FAILURE.
To prevent limescale build up, carefully disassemble the fountain and place impeller in a small cup containing warm water and vinegar in equal proportions. Also fill impeller tunnel with vinegar mixture. After 2-3 hours rub off limescale deposits on impeller and tunnel using a small brush. Rinse well and reassemble.
Pump does not pump water or 'gurgles.'
When switching on for the first time or after cleaning etc., wait a few minutes for pump to dispel trapped air. Ensure water level is filled to 'MAX' mark and that the filter cartridge is not due for renewal. Pump requires maintenance.
Pet will not drink from fountain.
Most pets will be instantly attracted by the running water but sometimes need time to adapt to using their new water source. It may help to try switching off the pump initially. Some pets are put off by contaminants in water which should normally be eliminated by the filter over the first day or so. Always take care to ensure that your pet does not become dehydrated.
Excessive water loss by evaporation. Set pump to minimum flow.