PetSafe Basic In-Ground Fence System

The receiver collar is not beeping or correcting.

• Check the battery to make sure it is installed properly.
• Check that both lights are lit on the fence transmitter. If not, perform the “System Test.”

The receiver collar is beeping, but the pet is not responding to the static correction.

• Test the receiver collar with the test light by walking toward the boundary wire. If the test light flashes, adjust the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to the longer contact points.
• The contact points must be in contact with pet’s skin.
• Increase the static correction level.
• Repeat the training steps to reinforce training.

The receiver collar has to be held on top of the boundary wire to activate.

• Replace the battery.
• Adjust the boundary width control knob clockwise to increase the distance from the boundary wire that the receiver collar activates.
• If using a double loop layout, make sure the boundary wires are separated at least 5 ft.
• If the receiver collar still has to be held on top of the boundary wire, perform the “System Test.”

The receiver collar activates inside the house.

• Turn the boundary width control knob counter clockwise to decrease the distance from the boundary wire that the receiver collar activates.
• Make sure the boundary wire is not running within 15 ft. of the house. The signal can transmit through the walls of your house.
• Make sure the boundary wires are twisted from the boundary to the fence transmitter.

The receiver LED indicator light is flashing every 4 to 5 seconds and I have just installed a new battery.

• To reset the low battery indicator, remove the battery from the receiver collar. Discharge all power by holding the correction level button down until the LED is no longer illuminated. Reinstall the battery.

I have an inconsistent signal.

• Make sure the fence transmitter is at least 3 ft. from large metal objects or appliances.
• Make sure all boundary wire turns are gradual.
• Make sure the boundary wire is not running parallel to or within 10 ft. of electrical wires, neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal, move the boundary wire farther away from the neighboring containment system.

The power and loop indicator lights are off.

• Check that the power adapter is plugged into the fence transmitter.
• Check that the power adapter is plugged in properly.
• If the system is plugged into a RCD or GFCI outlet, check to see if the circuit has been tripped. Reset the RCD or GFCI circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such as a radio.
• Try plugging the fence transmitter into another 120-volt outlet.
• If the lights still do not come on, the fence transmitter and/or power adapter needs to be replaced.
• If a surge protector is installed, unplug the surge protector and plug the power adapter directly into the outlet. If the transmitter operates without the surge protector, replace the surge protector.

The power light is on and the loop indicator light is off.

• Check the boundary wire connections at the fence transmitter for proper connection.
• Check for broken or damaged boundary wires at the outside entry to the house.
• Perform the “System Test” to determine if the fence transmitter needs to be replaced.
• If the fence transmitter is functioning properly, you have a break in your boundary wire (see the “Wire Break Location Test” section).