Frequently Asked Questions

Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.

Shipping

What is the status of my order?

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

How do I cancel or change my order?

A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.  

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 365 days of purchase. 

How long does it take to get my order?

Most customers can expect to receive their food and supplies within 1 to 3 days. Orders that require prescription approval or personalization may take longer to ship.

How much is shipping?

Orders over $49 ship free! All other orders ship for a flat rate of $4.95.

Who will be delivering my order?

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

Do I need to be there to sign for it?

Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.

Do you ship to P.O. boxes or APO/FPO addresses?

No – we are unable to ship to P.O boxes or APO/FPO addresses.

Do you ship internationally?

Yes -- customers can place orders on Chewy.com, which currently ships to the contiguous US, or on Chewy.com/ca, which currently ships to Southern Ontario, including Toronto, Hamilton, Niagara, Ottawa, Sudbury, and North Bay areas (postal codes starting with L,M,N, and K). 

What happens if my package gets lost?

All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

How do you ship fresh, refrigerated or frozen items?

We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.

Payments

How do I make a purchase?

To place an order, make sure you are logged in to your Chewy account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, add your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order. 

When will my payment method be charged?

Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There's no need to call or update anything online.

Why are there multiple charges on my card for a single order?

When you place an order, Chewy contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge, in your bank or credit card account. We only charge your payment method when your items ship.

Your bank will reserve the funds in your account until your items ship or the authorization expires. Depending on your bank’s policy, you may see an authorization charge even for a canceled order. If your items don’t ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

  • One authorization charge for the grand total of your order
  • Separate, final charges for each shipped box

Rest assured, you’ll only be charged for shipped items.

How do I add a payment method?

To pay with a credit or debit card, go to Payment Methods and click the blue hyperlink that says “Add a New Credit or Debit Card. Fill in the required information exactly as it appears on the card and click the button that says “Save Payment Method.” If you’re using an international credit card, please enter your shipping address in the contiguous U.S. into the billing address field and contact us with your true billing address.

To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Chewy.com.  

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

To pay with a Chewy Gift Card, go to Gift Cards, select “Add a Gift Card,” and enter your Gift Card number and PIN.  

You can also add or change any of the payment methods we accept at Checkout.

Why is my credit card not working?

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We also accept Chewy Gift Cards.

Promotions

I received a promotion code. How do I apply it?

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check Chewy’s terms and conditions found on the email or mailer you received.

Do you accept manufacturer coupons?

Yes, we accept manufacturer coupons. Please place your order and mail your coupon to:

Attn: Chewy Coupons
3251 Hollywood Blvd., Ste. 401
Hollywood, FL 33021

Include the original coupon, your email address, and your recent order number so our customer service team can process the coupon for you. We cannot accept expired, copied, scanned, emailed, competitor, or rebate coupons.

Do you offer senior citizen or military discounts?

At this time, we do not offer any additional discounts for veterans or senior citizens. If you’re looking for additional savings, check out Today’s Deals.

What do strikethrough prices mean?

You may see strikethrough prices like this while shopping for your pet:

Was Price: $14.99
List Price: $14.99

Was Price: This price is determined by the recent price history of an item sold by Chewy. The Was Price is a price that was offered for at least 30 of the past 90 days.

List Price: This is the suggested retail price of an item from a manufacturer, supplier, veterinarian, or other retailer. It’s not necessarily a price that was available from Chewy or other retailers.

Returns

How do I request a return or replacement?

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase.  If you would like to request a return or replacement, please send us a message with your order number.

We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis.

Chewy.com does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.

What is the status of my refund?

Refunds may be issued either to your original payment method or issued to your Chewy Gift Card balance via a Chewy eGift Card. Depending on your banking institution, refunds to original payment methods may take 3 to 5 business days to process. Refunds to your Chewy Gift Card balance via a Chewy eGift Card may take 15 to 20 minutes to process. Refunds to Chewy Gift Card balance are subject to the Chewy Gift Cards Terms & Conditions.

Autoship

How do I reschedule or delay my Autoship?

Go to Manage Autoship and click on the Autoship you would like to change. To delay your order, click on the white button that says “Skip Shipment.”  

If you want to place your order early, click the orange button that says Order Now” and confirm your selection.

To change how often your Autoship arrives, click the “Change” link in the Frequency section. Select your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date. 

To change the date of your next order, click the “Change” link in the Next Order section and select your preferred order date. 

You can change your order date up to 48 hours before your next scheduled order. 

How can I add or remove items in my Autoship?

To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!

To remove items: go to Manage Autoship and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.

How do I cancel my Autoship?

Go to Manage Autoship and select the Autoship you would like to cancel. Select "Cancel" to cancel all future Autoship shipments of these items. If you need help, call customer service at 1-800-672-4399.

How will I know my Autoship is on its way?

We’ll send you a reminder email 3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.

How can I change my payment method?

For a single Autoship: Go to Manage Autoship and click your current payment method to see all available payment methods or add a new one. To add a Gift Card, click on “Add a Gift Card” and choose a Gift Card saved to your account or add a new one. 

For multiple Autoships: Go to your Payment Methods, edit your existing payment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox.

How can I change my shipping address?

Go to Manage Autoship, choose your Autoship with the address you want to update, and click your current address to see all available addresses or add a new one.

When will my payment method be charged?

Your payment method will be charged automatically on the date your Autoship order is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order. The pending charge will disappear 24 to 48 hours after your order has shipped. There's no need to call or update anything online.

Why has the price of an item in my Autoship order changed?

When your next Autoship delivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers. 

What is Autoship?

Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.

How do I set up an Autoship so I can receive a recurring delivery?

Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.

What are the benefits of Autoship?

After your first Autoship discount, you’ll save an extra 5% on select brands for all future Autoship orders.

Is there a membership fee?

There's no membership fee, and you can cancel at any time.

Can I order prescription medications with Autoship?

Yes, if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications.  

If we do not receive a prescription, or if your prescription is expiring soon, one of our team members will reach out to your vet to obtain approval. We will contact you if we need any information from you.  

Prescription Items

How do I order my pet's prescription items?

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information, select your approval method, and place your order.

If you select “I want Chewy to contact my veterinarian” while placing your order, we will contact your veterinarian on your behalf to get approval for your pet’s prescription. Mailing instructions will be provided in your order confirmation email if your vet clinic requires you to mail your prescription to us.

How do I order my pet’s veterinary diet food and treats?

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information.

Once you place your order, you have the option for Chewy to call your vet for authorization. For even faster service, you can:

Upload an authorization to your Chewy.com account.

-OR-

Email the authorization to vetdiet@chewy.com.

Do I need to have a prescription on hand before I order prescription or veterinary diet items?

For both prescription medications and veterinary diet items, it is not required to have a prescription or veterinarian authorization on hand when you place your order. If you select “I want Chewy to contact my veterinarian” while placing your order, we will contact your veterinarian on your behalf to obtain the necessary prescription for medications or authorization for veterinary diet items.

What is the status of my pharmacy order?

Your pet’s prescriptions are a priority for our pharmacists. Go to Prescriptions to check the status of your order. 

Processing Prescriptions: We are working to get your approval to have your pet’s healthcare item shipped as soon as possible. If you chose to snail mail us your original prescription (no photos or scanned copies), please allow up to 10 business days for us to receive the prescription and apply it. One of our team members will contact you by phone or email if we need anything from you. 

Expired Prescriptions: We no longer have a valid prescription on file. The prescription has either passed the expiration date or has no more refills remaining. Click “Refill Now” to place a new order for the item. Once the order is placed, our team will work to obtain the approval. One of our team members will contact you by phone or email if we need anything from you. 

Active Prescriptions: The prescription we have on file for your pet’s healthcare item is still active. No further action is needed.  

Why hasn’t my pharmacy order shipped?

For orders containing prescription medications, we require a valid prescription from your licensed veterinarian before these items can ship. Similarly, for veterinary diet items, we need authorization from your veterinarian. If we have not received the necessary prescription or authorization, Chewy will proactively reach out to your vet's clinic by calling or faxing to obtain it. You will be contacted by one of our team members via phone or email if any additional information is required from your side to complete the process.

How will I know when my pharmacy order ships?

Once a prescription for medications or authorization for veterinary diet items is approved, we’ll notify you when the item ships. If you placed an order that includes pharmacy items, you can check the status by going to the Prescriptions section on our website. Should we require any additional information from you to complete the process, we will get in touch with you.

I ordered a refrigerated medication for my pet. How will it stay cool?

We use insulated coolers to ship refrigerated medications. These coolers keep your pet’s medication at a safe temperature for up to 72 hours. 

If you order a refrigerated medication over the weekend, it will ship on Monday. We pack your order right before shipping to keep items cool.  

What items requiring veterinary prescriptions or authorizations do you sell?

We offer a variety of vet diet foods and pet medications. Vet diet foods require authorization from a veterinarian, while medications are available through a prescription.

How do I know which items require a prescription or a veterinarian authorization?

All prescription items are marked with an “Rx” badge next to the item name. For veterinary diet items, which require veterinarian authorization rather than a prescription, look for a small clipboard icon with a checkmark next to the item name

Is Chewy Pharmacy accredited?

Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

Is Chewy Pharmacy a licensed Pharmacy?

Chewy operates licensed pharmacies at the following locations:

  • Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338 - Arizona License: Y007787
  • Kentucky - 2815 Watterson Trail, Louisville, KY, 40219 - Kentucky License: P07685
  • Kentucky - 11403 Bluegrass Parkway Suite 650, Jeffersontown, KY 40299 - Kentucky License: P08055
  • Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043
  • Texas - 7243 Grady Niblo Rd, STE 100, Dallas, TX 75236 - Texas License: 34999

Is Chewy Compounding Pharmacy licensed or otherwise verified?

Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. 

Chewy Compounding Pharmacy has achieved PCAB Accreditation, so you can be assured that you have selected a pharmacy that is committed to meeting national quality standards.

What is compounding?

Compounding is a way for licensed pharmacists to create a customized medication that meets your pet’s specific needs. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. For example, if a medication is only available in pill form, the pharmacist might create it in liquid, gel, or capsule form.

Why do some pets need compounded medications?

Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. For example:

  • Your pet has trouble taking pills but will take medication in a flavored liquid or other form.
  • Your pet needs medication in a strength that is not commercially available.
  • Your pet is allergic to a specific ingredient in a medication.

Always talk with your veterinarian about any concerns you have about your pet’s health so they can prescribe a treatment for your pet’s unique needs.

How and where does Chewy source the ingredients for compounding?

We source all our compounding ingredients from FDA-registered manufacturers and distributors.

Where does Chewy Pharmacy source its prescription items?

We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. Our priority is your pet's health, so we carry the same high-quality prescription items found in vet clinics. For questions about medications, our pharmacists are available at 1-877-977-3879 and rx@chewy.com. 

How can I reach Chewy Pharmacy?

For questions about medications, our pharmacists are available at 1-877-977-3879 and rx@chewy.com

For questions about prescription food, we’re available 24/7 at 1-800-672-4399 and vetdiet@chewy.com.

Do prescription medications require authorization from my vet?

Yes, all prescription items require authorization from your vet.

How will you contact my vet?

We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.

If I have a written medication prescription or vet diet authorization, how do I send it to Chewy?

It is not necessary to have a written medication prescription or vet diet authorization on hand before you place your order with Chewy. However, if you do have a written medication prescription or vet diet authorization, please follow the steps below.

For veterinary diets, there are two options for sending a written vet diet authorization: Go to Prescriptions in your Chewy.com account and upload your vet diet authorization, or email the vet diet authorization to vetdiet@chewy.com.

For prescription items, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

3621 Fern Valley Rd

Louisville, KY 40219

If your order includes Gabapentin, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

360 Research Drive

Pittston, PA 18640

Due to regulations, we can't accept pictures or photocopies of your medication prescription.

How does Chewy get prescription approval or authorization from my vet?

Both prescription medications and veterinary diet items require approval from your veterinarian. Chewy contacts your veterinarian via phone and fax to get approval.

How long does it take to process my prescription after the pharmacy receives it by mail?

Usually, prescriptions are processed by the pharmacy within 24–48 hours after they are received by mail.

How can I tell if medications have expired?

  • Check for an expiration date printed by the manufacturer on the bottle or box.
  • Check for an expiration date printed on the pharmacy’s label.
  • Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

How do I properly dispose of leftover or expired medication?

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

Can I set up auto refills for medications that treat a chronic condition?

Yes — if you have valid refills on file, you can set up an Autoship for medications.

Do I have to have an account to order prescription items?

Yes, you need to have an account on Chewy to place any orders.

Do I have to set up a Pet Profile?

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Who do I contact if my pet has a negative reaction to the medication?

Please immediately contact your vet if your pet has a negative reaction to the medication.

Why is my pet’s medication coated with flavoring?

Some medications are coated with flavoring to taste better to your pet. This can make it easier to give your pet the medication. Pets may find the flavoring irresistible, so make sure to store the medication in a safe place that’s out of your pet’s reach.

What happens if my pet licks the topical product I put on them?

Keep an eye on your pet and try to prevent them from licking. If your pet continues to lick, or licks the product off, contact your veterinarian immediately.

Do anti-licking products work?

Although you can purchase anti-licking products from Chewy, no anti-licking product is guaranteed to be 100% effective. Before you start using a new product, talk with your veterinarian about the best option for your pet.

Gift Cards

What types of gift cards do you offer?

We currently offer eGift Cards, a digital gift that’s sent by email. We don’t currently offer physical gift cards.

How are eGift Cards sent to recipients?

Chewy eGift Cards are emailed to recipients within one hour after you place your order.

What should I do if my recipient hasn't received their eGift Card?

Ask your recipient to check their spam folder for an eGift Card email from Chewy. You can also call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

Do eGift Cards expire?

No, Chewy eGift Cards have no expiration date.

Are there any fees for eGift Cards?

There are no fees for our eGift Cards.

Can I return an eGift Card?

Unfortunately, eGift Cards are not returnable or refundable for cash except as required by law.

How do I return an item I purchased with an eGift Card?

If you’re not 100% unconditionally satisfied with your pet supplies, please call us 24/7 at 1-800-672-4399. We’ll provide instructions for returning your item(s) and apply a refund to the tender you purchased the item(s) with.

How can I use a Chewy eGift Card?

You can use our eGift Cards to shop on the Chewy website and mobile apps. Simply add items to your cart and go to checkout. At checkout, click “Apply Chewy Gift Card” and enter your eGift Card number and PIN.

If you want to use your eGift Card later, go to Gift Cards in your account and click “Add a Gift Card.” This will save your eGift Card in your Chewy account so you can use it on a future order.

What if my eGift Card doesn't cover the full amount of my order?

If your eGift Card doesn’t cover your order total, add another payment method in Checkout to cover the remaining amount.

How can I purchase a bulk or corporate order of eGift Cards?

Unfortunately, we don't currently offer bulk or corporate eGift Card orders.

I accidentally sent my eGift Card to the wrong email address.

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

I have a Chewy eGift Card but I can’t find my eGift Card number or PIN.

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

Support

How do I contact customer service?

In the US, you can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night – we're available 24/7. You can also chat or email service@chewy.com and we'll get right back to you with a response.

What are your customer service hours?

We're available all day every day, 24/7, 365 days a year.

How can I find out when an item is back in stock?

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.

You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.

How do I sign in using Google or Apple with my existing Chewy account?

If the email address with your existing account matches the email address on your social login account, you can just click one of the “Continue With Google” or “Continue With Apple” buttons on the Chewy Sign In page and then enter your Chewy password when prompted. If the email address with your existing Chewy account doesn’t match the email address on your social login account, you’ll need change to the email address on your Chewy account. To do this, sign in using your existing Chewy account and navigate to the Settings page under Account (https://www.chewy.com/app/account/profile). Select Email and enter the email address used by your social login account.

Do you charge sales tax?

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Chewy, Inc. and its eligible affiliates will collect the simplified sellers use tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

  • Chewy, Inc: SSU-R010020012
  • Chewy Pharmacy KY, LLC: SSU-R010115597

Do you work with shelters, rescues, and other pet-related organizations?

Our Chewy Gives Back Program was founded in 2012 to provide support for shelters, rescues, and other qualified animal-centric non-profit organizations across the United States.

For non-profit animal welfare organizations, learn more about our network benefits and how to join.

For Chewy customers and supporters, learn more about our efforts and join us in giving back through Wish List.

What's your Privacy Policy?

Your privacy is very important to us. Read our Privacy Policy for more details.

Donations

Is my eGift Card donation tax deductible?

If you’d like to claim the donation on your taxes, please retain a copy of your Donation Receipt and speak to your tax advisor.

How do I find out what eGift Cards I have donated?

To view the eGift Cards donated, navigate to your Account Dashboard and select Order History. All of your Donation Orders and personal orders will be listed here. 

Can I get free shipping for donating an eGift Card?

eGift Cards do not qualify toward free shipping. Your order's product subtotal will need to meet our minimum spend to qualify for free shipping. 

Can get I refund for a donated eGift Card?

eGift Cards are not returnable, refundable or redeemable for cash except as required by law.

Does the organization know that I’m the one donating?

For privacy and security purposes, we do not share your information with the group you’re donating to. Should you wish to make them aware of your donation, we suggest reaching out to the organization directly, using the contact information located on their page.

When can I personalize my eGift Card donation?

If you'd like to send a personalized eGift Card to an organization, you can do so directly from their Wish List.

Can I round up the eGift Card value to donate?

Currently, we’re only able to provide eGift Cards in predetermined amounts. If you would like to donate more, you may do so from a shelter or rescue's Wish List.

Can I select any Shelter or Rescue in the Chewy Cart?

The Network Partners featured are randomly selected. If you’d like to support a particular organization, you’re welcome to utilize our Donate to a Rescue search and even favorite their page to your My Rescues tab for quick access.