It's gotta be fast, it's gotta be easy, and it's gotta be cheap!
Free Shipping Policy
If your order is over $49, we'll ship it free anywhere in the contiguous US! Talk about simple!
And don't worry, we don't skimp on shipping. We ship via FedEx and several other premium carriers to provide you with the fastest and most reliable service available.
$4.95 Flat Rate Shipping for orders less than $49
You shouldn't have to buy the farm to get a deal on shipping. So if your order is less than $49, we only charge $4.95 flat rate for your order.
How long will it take to get my order?
You shouldn't have to wait to get your order! So we work hard to ship your order as fast as possible. Most customers receive their orders within 1-2 days of placing them.
Do I need to be there to sign for it?
Nope! If you're not home, the driver will leave it at your door or with your door man.
I live in Alaska, Hawaii, Puerto Rico?
Sorry, we only ship within the contiguous US at this time.
I have a P.O. box or APO/FPO address?
Sorry, we are unable to ship to P.O. boxes or military addresses.
I'm not home?
We usually leave it up to the drivers unless you have specific instructions. They will first try to get you at home and if after a couple times they can't get you, they'll drop the package off at your doorstep or leave it with a building manager.
Tracking Your Order
You can track your package 24/7 in your account.
Do you ship outside the US?
At this time, we only ship within the contiguous US.
Risk of Loss
All items purchased from Chewy.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.