The carrier that we bought for our elderly best friend was intended to help with the stairs, ups and downs. It just didn't work out for her. When I email to ask about returning the item, I got a prompt email reply and a follow up that Chewy would credit my account and I should keep the carrier just in case we could use it in the future. Very positive experience!
This carrier appears to be well made with plenty of access sites. However, it's too small for my cats. I have a 14 lb and a 17 lb cat and they just won't fit comfortably in this carrier. It's too narrow. Probably it's sized to fit under and airline seat which is fine is you're traveling but I need it to transport back and forth to vet in the car.
This is a great carrier! Easy to put together and it’s nice and roomy for our large cat. Very pleased with this item!
Fits our 17lb cat very easy to carry, feels sturdy. He likes to just hang out in it. One of the zippers came stuck in place but not a big deal because there are so many great zipper window options.
This is a great carrier for my rescue puppy. I absolutely love it, the side pocket and all the zippers. The only problem I’d say it has that we discovered is the poles are made of fiberglass. He chewed on the inside and we found out as it’s exposed and I touched it and was poked! I’m glad I caught it hope he wasn’t poked by it. Which I’m sure I would’ve heard a yelp. No good for curious animals. Use a different material please. Otherwise a great carrier.
This carrier is perfect for my cat. He was born with his back legs deformed so I love having the 3 openings because it makes it very easy to get him in and out. Have only used it once but it appears to be well made. Real happy with this purchase.
My mom bought this carrier for my upcoming trip with her to San Diego! But, in the meantime we took it on our road trip this week to Houston.
I absolutely love this carrier and I think my vet does too! It opens at the top and so many of the sides open so it makes it so much easier to transport my car.
I was surprised how much I love this more than the other soft carriers I have for my 3 cats. They adore it already and have been taking turns sleeping in it. Will definitely repurchase! I got the medium/large and it fits my biggest boy perfectly and my little tiny girl looks so small in it, which I love because I like them to have enough room. My cats really don’t like the smaller carriers.
My pup must love her new carrier. She didn't make a sound while on the flight and even napped in it after we got to our destination.